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Davids Bridal
3665 28th St SE
Grand Rapids, MI 49512
 
 
  Reviews (139)    
3.5 out of 5.0
3.5
out of 5.0
Quality of Service:
 (3.4/5.0)
Responsiveness:
 (3.4/5.0)
Professionalism:
 (3.4/5.0)
Value:
 (3.9/5.0)
Flexibility:
 (3.3/5.0)
 
Sort By:
 
 
jordan
Wedding:
10/28/2011
4 Reviews
3.5
out of 5.0
Quality of Service:4.0 out of 5.0(4.0/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:3.0 out of 5.0(3.0/5.0)
Value:4.0 out of 5.0(4.0/5.0)
Flexibility:2.5 out of 5.0(2.5/5.0)
Services Used:
Dress & Attire
 
I bought my dress here. It was the second one I tried on. All my bridesmaids got their dresses here too. My dress was perfectly priced but I did have to buy modesty panels because it was cut so low! Also, my bridemaid's dresses that came in were cut much lower than the store samples and were overpriced for the quality. As for service, they showed us to a room. That was it. The only redeeming factor is, because I bought my dress there, the bridesmaids got like 10 or 15 percent off their gowns.
 
Kalli
Wedding:
10/15/2011
5 Reviews
2.9
out of 5.0
Quality of Service:2.5 out of 5.0(2.5/5.0)
Responsiveness:2.5 out of 5.0(2.5/5.0)
Professionalism:2.0 out of 5.0(2.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:2.5 out of 5.0(2.5/5.0)
Services Used:
Dress & Attire
 
The prices were great and there was a big selection, however they ordered the wrong size dress and then tried to blame me for the mix-up. They refused to give me any break on the price for alterations to fix it. I didn't feel like the sales staff was very attentive while trying to pick out the dress either.
 
Lindsey
Wedding:
10/01/2011
5 Reviews
1.5
out of 5.0
Quality of Service:0.0 out of 5.0(0.0/5.0)
Responsiveness:0.5 out of 5.0(0.5/5.0)
Professionalism:0.0 out of 5.0(0.0/5.0)
Value:3.0 out of 5.0(3.0/5.0)
Flexibility:4.0 out of 5.0(4.0/5.0)
Services Used:
Dress & Attire
 
I found a beautiful wedding dress that I purchased here. The only problem was we pretty much did it on our own. My consultant was busy helping about 3 other people, even when we called to make an appointment. We also had a problem with the bridesmaids dress colors, and after calling 4 times we finally got ahold of a manager, who was rude and did not help fix the dresses. So we had to settle for not so nice bridesmaids dresses.
 
Leigh
Wedding:
10/01/2011
5 Reviews
1.5
out of 5.0
Quality of Service:1.5 out of 5.0(1.5/5.0)
Responsiveness:1.5 out of 5.0(1.5/5.0)
Professionalism:1.5 out of 5.0(1.5/5.0)
Value:1.5 out of 5.0(1.5/5.0)
Flexibility:1.5 out of 5.0(1.5/5.0)
Services Used:
Dress & Attire
 
I had gone with a friend who was also getting married. The first visit was awesome. The consultant was only dealing with the two of us so she was able to help us with what we needed and I found the dress I loved. On the second visit ((which i had called and set up an appointment for)) the receptionist forgot to tell my consultant and she overbooked us so I was put with another girl who made us wait almost 45 minutes and who was also working with someone who was trying on what looked like prom dresses. My mom basically did all the work the consultant was supposed to. I was not very pleased with my service. They are very disorganized.
 
Katie
Wedding:
08/20/2011
1 Reviews
3.8
out of 5.0
Quality of Service:2.5 out of 5.0(2.5/5.0)
Responsiveness:2.5 out of 5.0(2.5/5.0)
Professionalism:4.0 out of 5.0(4.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
Loved my dress! I like that they have bridesmaids dresses in a variety of colors.
 
Shanon
Wedding:
08/05/2011
5 Reviews
4.9
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:4.5 out of 5.0(4.5/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
I had a fantastic experience here. I found my wedding dress after only trying on 3 dresses. The dress was going to be discontinued so it was on sale for half price :) My alterations were also done here and I had no problems. My dress fit perfectly! I felt like a princess on my wedding day. Give David's Bridal a try!!
 
jessica.vanmeekeren
Wedding:
07/23/2011
5 Reviews
3.0
out of 5.0
Quality of Service:3.5 out of 5.0(3.5/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:4.0 out of 5.0(4.0/5.0)
Value:3.0 out of 5.0(3.0/5.0)
Flexibility:0.5 out of 5.0(0.5/5.0)
Services Used:
Dress & Attire
 
I wanted to exchange my veil at the DB in Portage michigan and they would not let me have an in store credit for it and i was ticked because it was like 180 bucks and i decided i hated it.... lets just say dont piss a bride off a monnth before her wedding...... needless to say i gave them some crap but it didnt work
 
Ashley
Wedding:
07/09/2011
5 Reviews
2.9
out of 5.0
Quality of Service:3.0 out of 5.0(3.0/5.0)
Responsiveness:3.0 out of 5.0(3.0/5.0)
Professionalism:2.0 out of 5.0(2.0/5.0)
Value:4.0 out of 5.0(4.0/5.0)
Flexibility:2.5 out of 5.0(2.5/5.0)
Services Used:
Dress & Attire
 
Shopping at David's is definitely hit or miss, I found the most amazing wedding dress the first day I went in and the girl who helped me was very helpful and nice. When I went back to find bridesmaids dresses it was a different story, they were busy so even though we had an appointment the service was haphazard and their dresses were overpriced. The 3rd time I went in, (with my recently engaged bridesmaid) she found a wedding dress she liked and we couldn't find a salesperson so we went into a dressing room and I helped her try it on, we subsequently got scolded and asked to immediately take it off and wait for an associate although she did not offer to find one for us. Also their alterations are very overpriced as are their accessories. The iciing at the mall is the best place for bling and tiaras =)
 
Mari
Wedding:
06/18/2011
5 Reviews
3.7
out of 5.0
Quality of Service:4.0 out of 5.0(4.0/5.0)
Responsiveness:3.5 out of 5.0(3.5/5.0)
Professionalism:3.0 out of 5.0(3.0/5.0)
Value:4.0 out of 5.0(4.0/5.0)
Flexibility:4.0 out of 5.0(4.0/5.0)
Services Used:
Dress & Attire
 
Found my dress the first time I went out shopping. They have awesome deals and all the girls are friendly. They came through on all the little mishaps and I was very happy over all!
 

Wedding:
06/18/2011
9 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
I bought the most stunning gown and had the matching flower girl gowns to go with it. This was by far the best choice for the wedding!
 
specialt1272
Wedding:
06/05/2011
5 Reviews
2.4
out of 5.0
Quality of Service:2.0 out of 5.0(2.0/5.0)
Responsiveness:2.0 out of 5.0(2.0/5.0)
Professionalism:2.0 out of 5.0(2.0/5.0)
Value:4.0 out of 5.0(4.0/5.0)
Flexibility:2.0 out of 5.0(2.0/5.0)
Services Used:
Dress & Attire
 
In the end, I purchased a beautiful dress. But in the 3 visits to try on dresses I had only one good helper.
Also I was not informed that I should add 1 week to the delivery date for them to steam the dress before I could pick it up.
I called the week my dress was to arrive and it was in but they couldn't find it at first because it was put in a box w/ flower girl dresses. So I may have been able to get it earlier if it wasn't misplaced.
 
Samantha
Wedding:
05/21/2011
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
We actually went to the one located in Lansing and the woman who helped me and my bridesmaids stuck around a little after closing to make sure we were all happy :). She even shipped my maid of honor's dress to her so she didn't have to drive to Lansing from Grand Rapids....I've never had such great service at Davids Bridal before!!
 
Heidi
Wedding:
12/03/2010
5 Reviews
3.4
out of 5.0
Quality of Service:3.5 out of 5.0(3.5/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:3.0 out of 5.0(3.0/5.0)
Value:4.0 out of 5.0(4.0/5.0)
Flexibility:2.5 out of 5.0(2.5/5.0)
Services Used:
Dress & Attire
 
I found the dress i loved there, the person helping me wasn't very willing. The people who went with me helped more than the consultant.
 
Jennifer
Wedding:
11/27/2010
7 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
Loved my Wedding dress. And it wasn't $1,000+ ... it was affordable and the Bridesmaids dresses were expensive but beautiful. Flower girl dresses on the other hand, over priced. We had a family friend make one that looked even better for less $ it all looked wonderful.
 
N/
Wedding:
1+ year ago
5 Reviews
3.4
out of 5.0
Quality of Service:3.0 out of 5.0(3.0/5.0)
Responsiveness:3.5 out of 5.0(3.5/5.0)
Professionalism:3.5 out of 5.0(3.5/5.0)
Value:3.5 out of 5.0(3.5/5.0)
Flexibility:3.5 out of 5.0(3.5/5.0)
Services Used:
Dress & Attire
 
My visits to David's Bridal were always hit or miss. Some of the girls were really helpful, I'd recommend Qua to anyone. The alterations dept. were a little frustrating. I was supposed to pick my dress up 2 weeks prior to the wedding and though my alterations were done, the cleaning and pressing wasn't.. so I ended up having to pick my dress 2 days before the wedding.
 
azdybel
Wedding:
10/16/2010
5 Reviews
3.2
out of 5.0
Quality of Service:3.5 out of 5.0(3.5/5.0)
Responsiveness:2.5 out of 5.0(2.5/5.0)
Professionalism:2.5 out of 5.0(2.5/5.0)
Value:4.5 out of 5.0(4.5/5.0)
Flexibility:3.0 out of 5.0(3.0/5.0)
Services Used:
Dress & Attire
 
I wasn't happy with the fact that they refused to order my dress in the correct size or to change the sash on it to match my wedding colors, BUT other than that I did love my dress & in the end I didn't need alterations. I can't comment on that service. Going there to find a dress though, well they seem rude, busy & annoyed half of the time, but I did get the dress I wanted for my day.
 
3.5 out of 5.0
3.5
out of 5.0
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