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Hilton Garden Inn Dulles North
22400 Flagstaff Plaza
Ashburn, VA 20148 (map)
Services: Ceremony, Reception, Rehearsal Dinner
On-site catering: Yes
Outside catering: Yes
Maximum capacity: 140
 
 
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2.8 out of 5.0
2.8
out of 5.0
Quality of Service:
 (2.8/5.0)
Responsiveness:
 (2.8/5.0)
Professionalism:
 (2.8/5.0)
Value:
 (3.0/5.0)
Flexibility:
 (2.8/5.0)
 
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katielipp
Wedding:
02/19/2011
4 Reviews
0.6
out of 5.0
Quality of Service:0.5 out of 5.0(0.5/5.0)
Responsiveness:0.5 out of 5.0(0.5/5.0)
Professionalism:0.5 out of 5.0(0.5/5.0)
Value:1.0 out of 5.0(1.0/5.0)
Flexibility:0.5 out of 5.0(0.5/5.0)
Services Used:
Wedding Planning
 
I chose this hotel to provide a hotel block for my wedding. We selected this hotel based on the fact that it would provide shuttle service to and from our selected venue - Belmont Country Club. This was clearly stated in our contract with the hotel, which was made 6 months prior to my wedding. I would NOT recommend this hotel for wedding-related services. The turnover in staff has resulted in constant miscommunication concerning our hotel block and shuttle service. My future father in law called to book under our hotel block and was told that it was full despite having just cleared with the staff that problems concerning the block were resolved; also, another guest was overcharged for their stay and I had to personally ensure it was remedied. It is now three days before my wedding, and due to a shuttle that was involved in an accident this week the staff is now contacting my mother and I and accusing us of not setting up the shuttle service properly with them - when it has everything to do with the broken shuttle. The staff was extremely abrasive and unprofessional and I would not wish this on any other bride. Do yourself a favor and select a different hotel!! The most problematic employees were Erin Randall and Michelle Plaia - over the top rude with lack of professional email tone and no solutions offered - just more and more problems. AVOID AT ALL COSTS. I gave it one star for value for cost because after all it is an affordable hotel rate...at a price. Thank goodness my actual wedding is at another location so I can breathe easy that this staff will not be involved in my wedding day.
 
Elizabeth
Wedding:
07/11/2009
2 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Catering, Ceremony & Reception Venue
 
We were fortunate to find Hilton's "new gem" for our wedding ceremony and reception after veiwing other hotels in the area. The Garden Inn outshined them all. The beauty of the hotel and the unmatched friendliness and service provided by their staff, won us over. The wedding package they provided covered so many things other hotels charged extra for, so whether you have a small budget or large, your money goes a long way. They are there for you every step of the way, with whatever the Bride wants, the Bride gets attitude, even if your not a "Bridezilla." What a treat it was for us to have the opportunity to have a private food and wine tasting, we felt like royalty with all the fusing over us. That "fusing" did not end there, it continued through to the very end of our special day. You receive a choice of a "Bridal Suite" included in the package. I picked the suite with the living room and separate bedroom. It was perfect for all my ladies and myself to get ready before the wedding. We received so many compliments from our guests on their accomandations, the beautiful ballroom arrangement, the quality of the food served, and the friendliness of the banquet staff. I could go on and on singing their praises, but instead let me just say, you owe it to yourself to check them out firsthand, before making your final decision.
 
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2.8 out of 5.0
2.8
out of 5.0
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