4.8 out of 5.0	Quality of Service:		(5.0/5.0)
	Responsiveness:		(5.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(4.0/5.0)
	Flexibility:		(5.0/5.0)

We initially thought that Confection was a little expensive; however, we felt pretty confident that they would be able to create exactly what we were looking for. They more than exceeded our expectations and we couldn't have been happier with the result. It was WELL WORTH the cost! The cake was absolutely stunning. It was so well done we couldn't even believe our own eyes! It also tasted divine. We ordered the vanilla cake with the raspberry mousse filling and it was SOOOO good! We highly recommend Confection!

3.6 out of 5.0	Quality of Service:		(4.0/5.0)
	Responsiveness:		(4.0/5.0)
	Professionalism:		(4.0/5.0)
	Value For Cost:		(3.0/5.0)
	Flexibility:		(3.0/5.0)

The cake tasted good and was delivered without incident. The cake is extremely expensive and we knew that, due to quality ingredients etc. We were charged a hefty amount for cake design, even though a picture was provided with the exact design that we wanted. After all was said and done, we were disappointed with the cake. The filling was skimpy and the cake was not exactly what we had expected after the cake tastings.

4.6 out of 5.0	Quality of Service:		(4.5/5.0)
	Responsiveness:		(3.5/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(5.0/5.0)

Confection with no doubt makes the best wedding cake you will ever taste in Kalamazoo. My maid of honor and I found Confection through the Rose Street Market Bridal Show in Kalamazoo. Their cakes are smooth as silk in your mouth leaving you to savor every natural ingredient they bake in the cake. The only thing I would like to see improved is communication. I called to ask about my cake several times: It was hard to get through to someone to answer my questions and I was put on hold once for over 10 minutes and forgotten. After my wedding I called to make sure I had all the cake parts to return, since I've never been married and I don't know what these items look like or how many items I needed to look for to return. I wanted to make sure I had everything before returning to my home town, which is over an hour and a half away. The young lady I talked to didn't know, and maybe it's not her job, but as much as we spent on the cake it would've been nice of her to check with someone. Once I got to Confection the same girl said the same thing and although it wasn't busy she didn't bother to ask anyone and walked away from me although I still wasn't sure if what I was dropping off was all of the parts needed. The shop wasn't busy and I felt her service was very poor.
Confection cake is wonderful to taste and the decorations were nice. The tasting that Giti provided was amazing. During the tastings after clients pay for their cakes please show them the parts so that they know what needs to be returned even if it is on the invoice, visuals are nice. : ) Confection wedding cake is the cake you want if you want your guest to remember an amazingly tasty cake!

5.0 out of 5.0	Quality of Service:		(5.0/5.0)
	Responsiveness:		(5.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(5.0/5.0)

Giti and Christa from Confection were a dream to work with. We had our tasting with Christa and never even bothered looking anywhere else. I first came to them with two ideas: a photo from a magazine and a recipe from a little bakery in Budapest of a cake I'd loved when studying abroad. Giti said it would be no problem to try to make it, but we just needed to translate the recipe! After seeing the pounds of marzipan it would have required to make it into a wedding cake, we decided instead to go with two flavors from Confection's repertoire: chocolate and the caramel apple cake. "Decadent" does not begin to describe the depth of flavor and the obvious care and quality that goes into each cake. Our cake arrived at the wedding a work of art, and absolutely divine-tasting (not at all "beautiful to look at but chalk to taste"). Confection's flexibility was especially helpful for me, as I was planning my wedding in Michigan from Virginia, where my husband and I live. Finally, we can't wait for our first anniversary, when Confection will mail a fresh cake top for us to celebrate!

5.0 out of 5.0	Quality of Service:		(5.0/5.0)
	Responsiveness:		(5.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(5.0/5.0)

Confection is an absolutely exceptional business. The owner, Giti, is a gracious and accomodating woman with boundless creativity. The cakes were inventive, beautiful, and delicious!

2.4 out of 5.0	Quality of Service:		(2.5/5.0)
	Responsiveness:		(2.0/5.0)
	Professionalism:		(2.0/5.0)
	Value For Cost:		(2.5/5.0)
	Flexibility:		(3.0/5.0)

The owner was difficult to get in touch with. I tried e-mail and she did not respond. When I called they took about ten minutes to find the file for my order. Then, when the cake was delivered it was not decorated to my specifications. They were supposed to include some crystal accents on the cake, but they did not. The cake tasted great, but the overall look of it was not impressive.

5.0 out of 5.0	Quality of Service:		(5.0/5.0)
	Responsiveness:		(5.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(5.0/5.0)

I found Confection at a bridal show in Kalamazoo last year. Their cake was delicious and I promptly booked a tasting. One of their bakers, Christine, came over to my friend's house with 6 flavors of cake and 4 flavors of buttercream which we had chosen from their extensive list. Christine was great to work with and the cake was the best I've ever tasted. At the tasting I asked for a flavor that was not on their list and Christine baked one especially for us to try about a week later. They decorated it just as I had asked.

We ordered a groom's cake and a wedding cake for 60 people, but when our guest list shrank they happily worked with us to reduce the size of the cakes, which also reduced the price. They were scheduled to deliver both cakes the afternoon before the wedding and planned to leave the wedding cake in the restaurant's fridge overnight.

The day before the wedding I got a call from Giti (the owner). She said they didn't want to deliver the wedding cake the day before because they'd had bad luck with restaurant fridges lately. She offered to make a special trip for free to deliver it on the day of! I was very impressed by that, since the delivery fee was $80.

Every guest took home some cake and we finished off the rest of it on our honeymoon. It was *so* good. (And saved us the expense of buying dessert for the 5 days it took us to finish it!)

The best part is that we will get a free fresh cake on our anniversary as part of the deal. I can't wait to choose the flavor!

5.0 out of 5.0	Quality of Service:		(5.0/5.0)
	Responsiveness:		(5.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(5.0/5.0)

I called Confection 1 month before my wedding reception because the vendor I had originally selected could not provide adequate service. Confection provided a level of service that was beyond exceptional. Their staff was able to meet my fiance and I at a convenient time and were even willing to come to our home. The samples were beautifully presented and customizing the flavors was no problem. Like all brides, I wanted a fabulous looking and tasting cake that people would talk about for years to come. Confection created custom colors and designs that reflected my husband & perfectly. Our friends and family still talk about how delicious it was!