Celebrity Bridal and Formals

6 User photos

• Kelly · Married on 10/10/2020

  5.0

  • Quality of service:
    5.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  Excellent!!

  My daughter went to 3-4 different bridal salons looking for her wedding gown. Kaitlin, the owner of Celebrity, could not have been more helpful and kind. Her shop is in a house and she lets you try on as many dresses as you want, with no pressure or stress! After trying on other gowns my daughter found her dream dress at Celebrity. We purchased the gown and she was with us every step of the way. We placed the order over a year before the date, and because of shipping issues during this time it took the dress longer to get here. But it arrived in time. We had many issues with the alterations, which I DO NOT hold Kaitlin responsible for. In fact she helped us solve the problems in a timely manner and was incredibly supportive to my daughter since many tears were shed and much stress was suffered. Kaitlin was so supportive and could not have been more lovely. Communication was constant with updates. Again, Celebrity and Kaitlin were the best, and if you are shopping for a wedding gown in and around Richmond, VA, please go to her shop.

  Sent on 10/28/2020

  Celebrity Bridal and Formals's reply:

  Thank you so much for your kind words, your daughter has the patience of a saint! And you are too kind! I’m so happy she looked amazing in her dress!
• Abbey · Married on 10/19/2019

  5.0

  • Quality of service:
    5.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  A memorable day

  Kaitlyn and her staff went above and beyond to help me pick out my dress. The selection was great, and they really helped me explore until I found my perfect dress. The shop is an adorable house, I felt so comfortable during the whole experience. We also purchased our bridesmaids dresses, and groomsmens suits through Celebrity. They made it so easy to collect measurements and get everyone's outfits ordered and even helped groomsmen switch out their suit sizes at the last minute. Everytime we went to the shop we were welcomed personally and the staff really kept up to date with everything that was going on with all of the orders we had. We felt very well taken care of.

  Sent on 08/16/2020

  Celebrity Bridal and Formals's reply:

  Wow thank you for this incredible review! We loved getting to work with you and your family and friends.
• Bayan · Married on 06/01/2019

  5.0

  • Quality of service:
    5.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  Best in town!

  Okay, seriously this place is hands down the IT dress shop to visit! Kaitlin, the owner, is the most down the earth, calming and insightful professional I have met during my one of MANY consultations in and out of town!! She pulled untill she couldn't pull anymore and I was able to confidently and wholeheartedly say 'yes!' my dress! I can't say enough good about this cute bridal shop, wonderful owner and staff. You will not be disappointed! :)

  Sent on 02/05/2019