One star is too good of a review for this place. As I read the above comments I see I'm not the only one who seems to think so. Eileen and her "staff" do keep your deposit and yes they're very heartless. My husband was deployed for over a year with the possibility of an extension in the process of making all wedding plans. we thought this was a good enough reason to ask for our deposit back. All other vendors, flowers, tuxedos, dresses, limos, djs, etc. made an exception and gave us our deposit back because they understood our situation and grand chalet wouldn't give us our deposit back not even part of it. Eileen said she could do us a "favor" and give us half the deposit only as a credit for a future event WITHIN a few months......ok how about no. That was an insult, at that point we decided we didn't want to have any event there ever. Instead of honoring a deployed soldier and military family, they practically laughed in our faces. They took forever to even get back to us we called so many times. We had no way of knowing when we would be able to have this wedding ceremony and they wouldn't work with us. Bottom line, worst business, worst people I have ever dealt with. They SUCK ASS. Period.