Fusions Cuisine responded with the following comments:
How unfortunate that this review is an attempt to re-write history. This is not a fair review as it only highlights negative opinions (not facts) rather than offering an accurate assessment of the entire process.

While there was no tiered buffet, it was not something paid for nor agreed to. All of our estimates are line itemed. There is no charge and has never been a charge for a tiered buffet. We always encourage guests to show us pictures of what they have in mind if there is something specific they want. Pictures of their vision for a buffet were never provided. They had many photos of our work to review and everything seemed ok to them at the time.

Jim is the Executive Chef of a company, not of every reception. We communicated in an honest fashion with the client IN WRITING PRIOR TO CONTRACT SIGNING that Jim could not commit to being on site for their reception. He enjoys attending weddings but it was clearly communicated to the client in writing that sometimes this just isn't possible because circumstances could arise which would require his attention elsewhere. Like every other caterer, we use staff on site that may not include Jim's presence and this was communicated to the client upfront prior to signing any contract.

There were no misplaced tables. Our event photos show that our staff followed the floor plan and email notes from the bride for set up properly.

We received nothing but rave reviews from the client, family and friends at the end of the evening. While there were some challenges and corrections along the way, no complaints were brought to our attention until five weeks after the reception.

Some points worth mentioning, but were given no acknowledgment:
1. Unlike most caterers, we agreed to accept shipment of some food items from the client and display them with our food on site.

2. Our staff assisted the wedding planner on site with a very difficult setup situation that was outside the realm of catering. We believe working as a team on premise is important and were happy to help.

3. The facility had installed an unexpected piece of equipment (very tall) which was in the area of the buffet setup. The bride expressed her concern about this to Blaise and Blaise took steps on premise to cover the piece of equipment so it was less noticeable. This was not an easy thing to do given the ad hoc manner in which it had to be done.

4. The client had a challenging schedule and Fusions worked around their schedule by agreeing to appointments during non-business hours, including weekends.

5. The client received a lot of personalized attention from both Blaise and Jim with easy accessibility to both throughout the process.

We addressed the post-reception complaints immediately and took it one step further. Fusions sent back the client's final payment so they could deduct what they thought was "fair" for items they were unsatisfied with. Ultimately, they sent back their final payment and did not deduct any funds for a claimed paid tiered buffet, inadequate placement of tables, nor for the Chef's position on site.

While their letter to Fusions acknowledged the good food and service and a fair review was assured, these things seem to have been lost in the WeddingWire review.How unfortunate that this review is an attempt to re-write history. This is not a fair review as it only highlights negative opinions (not facts) rather than offering an accurate assessment of the entire process. While there was no tiered buffet, it was not something paid for nor agreed to. All of our estimates are line itemed. There is no charge and has never been a charge for a tiered buffet. We always encourage guests to show us pictures of what they have in mind if there is something specific they want. Pictures of their vision for a buffet were never provided. They had many photos of our work to review and everything seemed ok to them at the time. Jim is the Executive Chef of a company, not of every reception. We communicated in an honest fashion with the client IN WRITING PRIOR TO CONTRACT SIGNING that Jim could not commit to being on site for their reception. He enjoys attending weddings but it was clearly communicated to the client in writing that sometimes this just isn't possible because circumstances could arise which would require his attention elsewhere. Like every other caterer, we use staff on site that may not include Jim's presence and this was communicated to the client upfront prior to signing any contract. There were no misplaced tables. Our event photos show that our staff followed the floor plan and email notes from the bride for set up properly. We received nothing but rave reviews from the client, family and friends at the end of the evening. While there were some challenges and corrections along the way, no complaints were brought to our attention until five weeks after the reception. Some points worth mentioning, but were given no acknowledgment: 1. Unlike most caterers, we agreed to accept shipment of some food items from the client and display them with our food on site. 2. Our staff assisted the wedding planner on site with a very difficult setup situation that was outside the realm of catering. We believe working as a team on premise is important and were happy to help. 3. The facility had installed an unexpected piece of equipment (very tall) which was in the area of the buffet setup. The bride expressed her concern about this to Blaise and Blaise took steps on premise to cover the piece of equipment so it was less noticeable. This was not an easy thing to do given the ad hoc manner in which it had to be done. 4. The client had a challenging schedule and Fusions worked around their schedule by agreeing to appointments during non-business hours, including weekends. 5. The client received a lot of personalized attention from both Blaise and Jim with easy accessibility to both throughout the process. We addressed the post-reception complaints immediately and took it one step further. Fusions sent back the client's final payment so they could deduct what they thought was "fair" for items they were unsatisfied with. Ultimately, they sent back their final payment and did not deduct any funds for a claimed paid tiered buffet, inadequate placement of tables, nor for the Chef's position on site. While their letter to Fusions acknowledged the good food and service and a fair review was assured, these things seem to have been lost in the WeddingWire review.