Skip to main content
Weddings

Brideheads Reviews

Brideheads View more information

Reviews

We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
4.1 out of 5 rating
4.1 out of 5 rating
48 reviews
82% recommend it
  • Quality of service
    4.2 out of 5 rating
  • Average response time
    3.9 out of 5 rating
  • Professionalism
    4 out of 5 rating
  • Value
    4.2 out of 5 rating
  • Flexibility
    4.2 out of 5 rating

Awards

48
WeddingWire Couples' Choice Awards 2016 Winner
  • G
    Gena Sent on 11/10/2023
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Fabulous Services

    We used them for my daughters wedding in Wisconsin Dells Wi last week. The four ladies that came and took care of 8 of us were fantastic. They were prompt and listened to what we wanted and gave us fabulous suggestions. They were so easy to work with. I would highly highly recommend them for your big day!!! There was wonderful communication throughout the entire process. Give them a chance you will not be disappointed!!! Gena Christiano
  • Tiffany
    Tiffany Sent on 07/23/2023
    3 out of 5 rating
    • Quality of service
      4 out of 5 rating
    • Average response time
      1 out of 5 rating
    • Professionalism
      4 out of 5 rating
    • Value
      3 out of 5 rating
    • Flexibility
      3 out of 5 rating

    Poor Communication Around the Board, Need Better Attention to Detail... Lovely Makeup Though!

    I read the reviews online, and I decided to take a chance... I was getting my makeup and hair done by someone else, so surely it wouldn't be too bad, right? I just need them to show up on the day and get makeup done for 4 people. Plus the idea of having a mobile service was great! I interacted most with Angela, the owner.

    Britney was our consultant and she was great wedding day! Makeup was well-done. She was friendly, helpful, and a lovely person to talk to while we were hanging out in our suite.

    I will say that my communications were overall professional and straight to the point with Angela... And that's where the positives end when it comes to communications. I never spoke directly with Britney prior to the wedding; however, I was told communication with Britney was subpar as well when it came to attention-to-detail.

    I was clear in the first email how many folks I needed and what was needed. After initial contact signings, we didn't talk until a few months later from them initiating. Angela asked me about trials as it was trial season (December). I made mention of one of my bridal party members and MIL wanting trials, and she said they don't normally do trials except for brides. They were still willing to do trials for them, but they should have had on file that I did not need a trial. No big deal but an example of a miss in details which is important in wedding planning.

    My bridesmaid and MIL had a heck of a time scheduling with them. They would only get responses back the day prior to when they would propose a day--often ignoring the fact they were explicitly told the date didn't work. Bridesmaid never got a trial in and MIL eventually gone one in.

    One and a half weeks before the wedding, Angela emailed me to let me know that the makeup cannot bit fit in based on how I outlined my timeline. Our venue arrival and start time was 12PM so that's when makeup needs to start... (Hair was being partially done before offsite) And ideally it would be all done in about 2.5-3 hours but there's some wiggle room. Keep in mind it was for 2 Bridesmaids and 2 Moms. The reason I had it this tight was because the website FAQ advertised up to 40min per person with high likelihood it would be a lot faster than that. She tried to propose other ideas such as starting earlier, but I had to settle on just excepting that it would be closer to 4 hours and it would bump up to a little bit before ceremony time. Not the end of the world as long as my 2 Bridemaids went BEFORE the Moms as we were doing bridal party photos pre-wedding. I gave the order in which people should be done and hoped for the best.

    Fast forward to wedding day. I get a call at 8AM from Britney. She's at the venue! We had an awkward exchange on how there was some sort of miscommunication because I didn't need her there until 12PM. I should have probed further to make sure Britney was OK to come back, but I took a breath and let it go knowing we can do makeup ourselves. Fortunately, Britney was at the venue. She did a great job and made great time BUT remember that specific order I needed to make sure I hit the proper time for bridal party photos? Either it was not communicated or a Mom wedged her way in there not realizing the importance of this order. It caused us to improvise a bit to make sure we weren't wasting time while we waited for the last bridesmaids to get her makeup done. I don't fault Brideheads for this completely since I do not know what happened, but it would have been nice if that importance of the timeline is followed.

    +1 to them upgrading to electronic forms.

    Otherwise, makeup was pretty great when all was said and done. Decent value for the actual product received at the end of the day but it might not be worth the stress of the poor communication considering how anxiety-inducing wedding planning can be.

    I want to add that MIL added a review on FB. Angela did take some accountability of the mishap during the wedding day and apologized -- she is used to having early wedding day starts and failed to properly document the proper start time. It also sounds like they have an assistant to help with communication these days and that turn around times are better. I hope that for anyone who decides to use Brideheads that the improved communication is felt.
  • T
    Taylor Sent on 03/13/2023
    2.8 out of 5 rating
    • Quality of service
      4 out of 5 rating
    • Average response time
      2 out of 5 rating
    • Professionalism
      1 out of 5 rating
    • Value
      3 out of 5 rating
    • Flexibility
      4 out of 5 rating

    Good not great service and poor communication

    I saw the reviews about communication and was prepared to deal with it. It was, as mentioned by others, not ideal. But, with some patience and persistence it was fine. I got the info I needed. No harm done.

    Bright spot: Loved the makeup services we received day of; it looked great even in some pretty extreme heat!

    Hair looked good immediately after being done but curls didn't hold up more than a couple hours (it was very hot and humid though so I don't blame them too much for this).

    But what really brings my review down was that it took more than 7 months after my event to get my deposit back. After the owner shamed me for asking about my deposit a couple months after the event (told me I must have not read my contract), I tried to be patient. But, after 7 months with no refund I reached out again despite being shamed the first time. They had forgotten about me. Got my money eventually. In the end, it was not a disaster. But I think 3 stars is fair considering the service, communication, and price.
  • illustration stars

    Are you interested?

  • A
    Ashley Sent on 06/13/2022
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    My hair looked amazing

    I would highly recommend using Brideheads on your wedding day for on-site hair and makeup. All my bridesmaids looked gorgeous and it was a stress relief to have it done on-site. They were able to match our photo inspiration very well. Thanks again ladies!
  • Shine
    Shine Sent on 05/23/2022
    1.8 out of 5 rating
    • Quality of service
      1 out of 5 rating
    • Average response time
      3 out of 5 rating
    • Professionalism
      2 out of 5 rating
    • Value
      2 out of 5 rating
    • Flexibility
      1 out of 5 rating

    Lost deposit didn’t get the service

    My wedding was rescheduled a couple times after I paid my deposit but I haven’t got the service because they didn’t have enough make up artist to service me with my new schedule
  • K
    Kelly Sent on 10/18/2021
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Late Notice Help

    My original vendor cancelled three days before my wedding and Brideheads was willing to rearrange their schedules to help a desperate bride out. The outcome was so much better than I could have imagined and everyone looked beautiful.
  • Laura
    Laura Sent on 09/26/2021
    4.8 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      4 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Amazing to work with

    Angie is the BEST! Had a wonderful experience working with her and the other stylists. Had a great trial and an even better turnout on the Big Day. Couldn't be more pleased with the service, highly recommend. I also use Angie at her salon, Rockabetty's, as my regular stylist now!
  • L
    Liza Sent on 11/26/2019
    1.8 out of 5 rating
    • Quality of service
      2 out of 5 rating
    • Average response time
      1 out of 5 rating
    • Professionalism
      1 out of 5 rating
    • Value
      2 out of 5 rating
    • Flexibility
      3 out of 5 rating

    Almost ripped my hair out dealing with this company - DO NOT BOOK

    Save yourself the headache and do NOT book with Brideheads.
    I was excited to work with them after seeing many positive reviews on The Knot and Wedding Wire but this experience was incredibly stressful and awful.

    The services they provide are OK but working with the company owner, Angie, is a literal nightmare.

    She does not stay on top of scheduling hair trials, nor does she communicate contract deadlines - or even communicate in general. It was incredibly difficult to get in contact with her and at times my calls/texts/emails would go a week or more without a response.
    She is more than unprofessional, completely unresponsive and full of excuses for why she couldn't get back to you sooner.

    SAVE YOURSELF THE HEADACHE AND BOOK ELSEWHERE

    Brideheads's reply:

    This review is ridiculous and unfair.

    I told Liza in a May email when contracts are due, so that is false saying I didnt communicate that.

    Her original stylist became unexpectedly pregnant (geriatric pregnancy) and on bed rest , out for the season. I did t cancel, I simply booked another stylist. We couldnt work out when we could do a trial because of logistics. Wisconsin dells wedding but first stylist was from Sparta, replacement stylist was fondulac. Both close to the dells where the wedding occurred. She has internationally published work. Extremely qualified reliable person.

    I personally gave Liza a FREE trial ($85) so she would have a plan in my Madison salon since we couldnt work out anything else for her. She didn’t even tip me for that.

    Brideheads is not my full time job. I own a large salon I also manage, an event bus, and air bnb. I cannot be at someone’s beck and call let alone many many brides beck and call. I encourage email or text Or chat to communicate as I can’t leave a client during a Brazilian wax or hair trial to answer quick questions. It’s rude and unprofessional. Would you want me to do that to you during your trial?

    Our website however is fully equipped with all the answers. A beautiful video lovingly constructed graces our hone page to walk you through the entire process. NEW THIS YEAR! We have a chat bot feature on our Facebook page. Ask about pricing, date availability, even request your desired trial date right there! Super Convenient. If there’s a question it doesn’t know you can request a human and I can jump in to answer too.

    99% of our stylists are contractors and do not work in my salon. They have day jobs to schedule trials around. I also express in the contract and in frequently asked questions that trials are booked in the order the weddings occur. That way there is still availability for last minute brides too that also desperately need us. I started communication on scheduling a trial very early in, knowing it would be a logistics challenge.

    I am booked in my salon from early until late Monday through Friday. I do weddings on Saturdays
    I unplug after weddings on Saturday when we finish and on Sundays, my only day off assuming there isn’t a Sunday wedding. I also don’t return emails sent super late whenever possible. I need to maintain my own sanity. If a wedding is out of town it can easily be an 8 hour day fir one wedding. This can be very physically draining as we take on the stress fir you so you don’t experience it.

    I am a human being, not a wedding planner or cyborg robot of sorts.

    We don’t hide pricing, contracts or anything on our website but are super transparent and spell everything out for you. You just have to actually read it.

    We have been in business a very long time (12 years) and have the skill and expertise to get your hair and makeup done right, with staying power, on time.

    Someday I dream of being a digital nomad, solely running Brideheads full time while traveling in a Skokie! But unfortunately that is unable to happen any time soon. I am not the only human with several jobs and income streams in these trying economic times.

    Do not let this review sway your decision to book us. Unfortunately happy brides don’t leave reviews often. I will seek some out to add to our 2019 collection so you can see that we in fact do a great job and make people happy.

    Liza is a rare exception and I tried my very best, as always.

  • B
    Bre W. Sent on 09/19/2019
    2.4 out of 5 rating
    • Quality of service
      3 out of 5 rating
    • Average response time
      1 out of 5 rating
    • Professionalism
      1 out of 5 rating
    • Value
      3 out of 5 rating
    • Flexibility
      4 out of 5 rating

    Wouldnt do hair again

    So first, the woman I was emailing back and forth, to me, came off very rude and unprofessional. I for one had to email them to see if they received my down payment because I never heard from them. Then 3 weeks before my wedding, I emailed them to confirm things and see if they had any questions because they never emailed me, so they replied with questions and I emailed right away with a response. A week went by, didnt get a response, so I had to email them again to see if they got my email, and the lady just came off very rude. I'm sorry, but the bride, who has a billion other things to do, should not have to repeatedly reach out to a company. But hey, thats just my opinion.
    Second, I dont understand the point of a down payment, and then before I get the service I had a bill for everyones hair.
    Third, the hair was 100% not worth it. Two of my bridesmaids werent fans of their hair, one ended up redoing it, and I ended up taking my hair out the second the woman left and having to do my own hair... so waste of money. Yes, its my fault for not doing a trial prior to wedding day but it wasnt a super complicated hairstyle that I chose. But, the lady that did our make up was AMAZING! I wish I could remember her name because she was so sweet and everyone looked gorgeous. All in all, it was nice and convenient that they could come out to the place I was getting married at to do the hair and make up but I wouldnt recommend them.
  • Kathy
    Kathy Sent on 06/10/2019
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Wonderful!!

    The two ladies that were sent to do our hair and makeup were awesome! They made us feel like movie stars for our day and did a wonderful job with hair and makeup! They were very friendly and professional. They definitely knew what they were doing. We couldn't have been happier with the results. Thank you so so much!!
  • K
    Kelsey Sent on 01/10/2019
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Hair and makeup with fun team

    Angie and her girls came to our location on time and were efficient in getting us all done earlier than we planned. They made the morning more relaxed and fun and were able to complete each look that each girl was hoping for! Very pleased with their work!
  • L
    Liza Sent on 09/27/2018
    3.6 out of 5 rating
    • Quality of service
      4 out of 5 rating
    • Average response time
      2 out of 5 rating
    • Professionalism
      4 out of 5 rating
    • Value
      4 out of 5 rating
    • Flexibility
      4 out of 5 rating
    The Brideheads team was great the day of my wedding - my hair and makeup looked gorgeous - but they hadn't read the questionnaire they asked me to fill out where I had selected Yes next to the option to rent hair extensions through them. I thought it was weird they didn't follow up and ask for a photo of my hair to match extensions, but I assumed they would just bring a bunch and match me onsite. They showed up with no extensions. My bridesman and his boyfriend had to run to a beauty store to buy me some.

    Also, I tried multiple times to set up a trial in the months before the wedding (I had really limited options because I don't live in Wisconsin), and never got a response. I was told that they are bombarded with emails and need follow-ups. I don't think it's reasonable to just expect that people will email you twice because you can't manage your inbox. Seems like there are better ways to deal with that.

    Brideheads's reply:

    I did suggest we try and line up a trial as soon as the deposit was in. We understand it's hard to schedule a trial when you live far away. It's also hard to us to schedule a trial when a bride has limited availability to do one. It's always a challenge to plan from out of state. Liza only wanted a trial on a specific day and time, and only gave me a weeks notice to schedule it. We were unable to accommodate that request however. Most of our contractors have other jobs during the week, so they are unable to just take off from their other job last minute to do a trial on a specific thursday morning last minute. I did try to find someone who was both able to do the trial and be available on wedding day as well. I also offered other options of doing the trial when she arrived in town, but she no longer wanted to even do a trial . Extension rental details are handled during trials. We dye them to match the week of the wedding. We would never bring every color available. An inventory like that would cost a fortune to just bring along and have on hand. We didn't receive any details about extensions and unfortunately we didn't bring any, but Hannah, Liza's amazing stylist made it work with the one the bridesman had run out to use. Sometimes as the wedding draws closer a bride gets so overwhelmed that details get neglected and things get disorganized. I worked with the wedding planner to ensure we had all the details of the hard to find location and ended up making everyone look just amazing.
  • L
    Lisa Sent on 09/16/2018
    0.5 out of 5 rating
    • Quality of service
      0.5 out of 5 rating
    • Average response time
      0.5 out of 5 rating
    • Professionalism
      0.5 out of 5 rating
    • Value
      0.5 out of 5 rating
    • Flexibility
      0.5 out of 5 rating
    Stay away from Brideheads. We will never know if Angie can do hair as we cancelled after Angie would never schedule a trial after taking our $150 from the Save the Date Contract. Horrible customer service! We signed the Save the Date contract in early June and by the end of August after sending emails and emails to Angie, she would never even schedule a trial hairdo. We weren’t asking for the actual appt to happen yet, just asking for it to be scheduled, so it would be one last thing to worry about. Most emails to Angie went unanswered or she replied that she simply cannot schedule a trial for an October wedding when she hasn’t even scheduled the trials for the August and September weddings yet! When I cancelled the contract (she wouldn’t even return the money) she stated, “I’m not ignoring you, I’m just busy!” This company is run by an unprofessional and completely rude woma

    Brideheads's reply:

    I'm very sorry that Lisa was so unhappy with us. Sometimes brides make rash decisions right before the wedding and this was the case here. I am the owner, and the booking concierge. So I was not going to do the services myself. I do a large number of weddings every year, but of course I can't be at all of them myself. In the next few years I'll be stepping back from performing services as well since it means I've had no weekends free for the past 11 years, yikes. I was scheduling another team to do Lisa's wedding. We are a very unique company since we can do up to 7 weddings on any given Saturday. We utilize large teams of stylists and makeup artists located all over the state so we are able to split up and all go our separate ways. It clearly says on our contracts that if you cancel services with us, you won't get your deposit back. That is a standard practice to have a non refundable deposit. Most hair/makeup services charge half the amount of services as deposit and you'd lose that whole amount upon cancelling. I do my very best to make everyone happy, but I'm also a human being not a robot, although sometimes I wonder if I'm part cyborg with the crazy hours I put in, and all the things I manage to accomplish. In 2018 we moved the salon into a brand new location. The renovations and move occurred during this time Lisa wanted her trial scheduled. Needless to say I was juggling a lot. Yes I do need to schedule trials in the order the weddings occur. This is also stated in our simple contracts. Again, just trying to please everyone, and be fair to everyone. Sometimes you can't please everyone, even though I really do try. Quite often I get 20 emails in one day. I think I've replied to all of them, but I actually have missed someone, not meaning to ever do so. If I missed your email, then just call me, try another means. Do you know what I had to go through to keep my plumber on task? There has not been an integrated website available for running a business like mine until recently. Although it's geared towards photographers, not on location hair and makeup vendors it helps you keep up with a demanding business like mine, actually letting you know when you've forgotten to reply to an email, or giving you one place to put your to dos instead of just doing your best to keep up. I utilize virtual assistants to run things as well. I also run my own large salon, as well as having a staff of employees and contractors to look after. I also work behind the chair as a stylist with my own clientele. I can't dedicate every waking moment to Brideheads, but I do my very best to. My brides come first always, just ask my collection of failed relationships. Lol, it's not easy to date a workaholic like me. I'm hoping to add an assistant to lighten my load this year. It's not a position I would take lightly to fill. If there's a mistake made, I'd rather be the one to make it, then go through trial and error with a new employee. I've had ones in the past that made a big mess of things, and Brideheads is my baby. We are doing our very best to keep up with our ever growing demand. Our team of hair and makeup artists are truly amazing talented professionals. Truly I'm so humbled to have such an amazing team to work with. I can assure you if you book us, you will not be let down. We know all the venues inside and out, we know all the tricks to make your hair/makeup last all day, and we know how to make your getting ready run so smoothly you don't feel stressed at all, and you stay perfectly on time.
  • A
    Amy Sent on 09/04/2018
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Jamie was amazing! He did my wedding hair, my daughter's hair and my makeup. I looked exactly like I hoped! Thank you!!
  • J
    Jennifer Sent on 06/25/2018
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    They did a fantastic job. both my maid of honor and I wanted to look like we weren't overly made up and they listened to what we wanted and did a great job ensuring our hair and make up was understated
  • J
    Jennifer Sent on 06/23/2018
    4.1 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      3 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      3 out of 5 rating
    • Flexibility
      4.5 out of 5 rating
    Great stylist. My Only issue is i still havent gotten my deposit back. 2 weeks past my wedding, no response from vendor on when my $150 deposit will be returned
  • S
    Sarah Sent on 04/02/2018
    1.5 out of 5 rating
    • Quality of service
      2 out of 5 rating
    • Average response time
      1.5 out of 5 rating
    • Professionalism
      1 out of 5 rating
    • Value
      1.5 out of 5 rating
    • Flexibility
      1.5 out of 5 rating
    I had a very poor experience working with Brideheads. I even had very low expectations going into the process. A friend had used them for her wedding and said they were "fine" - not the best, not very professional, but that they were "fine". I was getting married on Sunday of Memorial Day, and with a large number of bridesmaids, my options were fairly limited. I decided "fine" would be good enough - how bad could it be, right?
    - Scheduling a trial was a nightmare. Angela was not responsive and difficult to coordinate with. I ended up making a special trip up from Chicago to Madison the week before my wedding because that was the only time they could accommodate a trial in the months leading up to the wedding day.
    - The trial itself was a disaster. In the questionnaire I completed before the appointment, I had requested extensions. They were supposed to be ready and used as part of the trial - they were not. I asked for my hair to be half up and swept to the side - she started pinning it all up. When I asked part way through that she was doing half up, she was annoyed that she needed to take out some of the pins. The makeup was even worse, I felt like a clown. The worst part - this trial was one week before the wedding - its not like I could even switch if I wanted to. In addition to paying the full cost of the awful trial, I felt the need to leave a generous tip since this woman would be doing my hair and makeup on my wedding day.
    - The day of the wedding.... Dani, the stylist that had done my trial and was to be doing my hair, showed up an hour and a half late. She then proceeded to chug my glass of champagne. The bride's glass of champagne!?!?! I've never seen anything like this.
    - Finally, Angela, the owner overcharged me for my bridesmaids hair. She required that I pay for up-dos for all the girls and would reimburse for those that ended up doing half up or down with curls. Needless to say, I did not hear back from her.
  • K
    Kimberly Sent on 01/10/2018
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Amazing! I had Hannah as my hair and makeup stylist and she is such an amazing person. She has great ideas and listened to mine as well. She came right to the cabin I was getting married at and did everything right there. It was like starting the day getting ready with one of my girlfriends! Starting the day off with Hannah was the perfect way to kick off my big day!!! Would 110% recommend!!!
  • J
    Jen Sent on 11/05/2017
    4.8 out of 5 rating
    • Quality of service
      4 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    I worked with Angie at Brideheads for hair and makeup for me, my bridesmaids and the MOB and MOG. Angie and her crew came out to our suite at the Doubletree which was very convenient for us. We filled out a few questions ahead of our services - it was a bit tough for me to translate the photos my ‘maids shared with me to the options given on her questionnaire. We ended up with a few discrepancies but those were all worked out the day of.
    A nice bonus is that Angie and her team offer airbrush makeup application for no additional fee. I had my makeup done by a woman named Corinne - she did a wonderful job and was patient when i asked her to adjust my eye makeup a few times. A couple of my girls had to have their hair or makeup touched up by another woman (Dani maybe?) on the team because they didn’t love how their hair or makeup turned out. Overall, our hair stayed put all night and i felt like my makeup also stayed looking fresh. Some of the gals didn’t love how the photos they brought translated to the hair-do they ended up with, but as long as the photo you provide is simple I think it will turn out great.
  • E
    Ericka Sent on 09/10/2017
    0.5 out of 5 rating
    • Quality of service
      0.5 out of 5 rating
    • Average response time
      0.5 out of 5 rating
    • Professionalism
      0.5 out of 5 rating
    • Value
      0.5 out of 5 rating
    • Flexibility
      0.5 out of 5 rating
    I did not have a good experience with Brideheads. When I first emailed Angie, she responded immediately, so I sent in the $150 deposit to reserve the date. Before signing the final contract, I emailed Angie to ask a few questions as well as asking to schedule my hair trial. A week went by, no response. I emailed again, no response. I waited a few more days, called and left a voicemail. I then received a text from Angie saying she was on a trip and would be getting back to emails the following Monday. Okay, fine...but then that Monday came and went, and I heard nothing. I waited until Thursday of that week and texted back asking when I could expect to hear from her. Still no response. So finally on the following Monday - which was now 3 weeks after I contacted her, and less than 3 weeks to go until my wedding! - I emailed to say I was cancelling services and booking elsewhere. Of course, she then responded immediately. But with no apology, and still no response to my original questions. Just an excuse about how she is very busy and that I would not be getting my deposit back. Very poor response, with no regard for customer service. I understand you may be busy...but not responding to someone when they try to repeatedly contact you for 3 WEEKS - especially with my wedding just around the corner! - is simply unacceptable. I have not had this issue with any other vendor I have been working with for my wedding, and I'm sure they are all very busy. As I read other reviews about Brideheads, I could see that I was not the first person to experience this. I decided I would happily forego the deposit I had put down and instead book another company out of Milwaukee that has much better reviews, and that I can count on to communicate with me and show up on time for my wedding. My advice to other brides looking for a mobile company in the Madison area is to find a company out of Milwaukee or Chicago. Yes, you may pay a bit more, but it will be worth it. You get what you pay for.
  • J
    Julie Sent on 10/22/2016
    2.2 out of 5 rating
    • Quality of service
      4.5 out of 5 rating
    • Average response time
      0.5 out of 5 rating
    • Professionalism
      0.5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      0.5 out of 5 rating
    Angela is not quick to respond, not very professional. Beware of her, if you can handle her snarky comments and month turnaround time to respond then you are all set.

    The girls she contracts are AMAZING and do great work though, that is why the review is 2 sided.
  • U
    User3311709 Sent on 08/03/2016
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Angie and another stylist came to our hotel to help me get my hair/makeup done and my 3 bridesmaids get their hair done as well. They were on time and very professional. My makeup and lashes stayed on all day and night (had an outside ceremony in the heat), as did my hair. It looked gorgeous and I don't think it moved out of place at all, even with getting a little rowdy on the dance floor. My bridesmaids hair were so gorgeous, too. One had an updo and one had her hair all down. Their hair lasted all night, as well. Very happy with their services!
  • C
    Carey Sent on 02/01/2016
    4.9 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      4.5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    After my trial I felt like something wasn't quite right, and Angela's knowledge helped us figure out what it was and we were able to get it right the day of the wedding. She was so flexible with my time and amount of services. I was always shocked at how quick she responded to emails. I'm sure she gets thousands a day.
    My girls nI had a great time with Angela and her crew. They arrived early and worked fast, and everyone loved their hair/make-up. They were so great about working to get it right to make sure everyone loved their look! And they were fun to work with. It really ended up to be a relaxing and fun time. Thanks Angela!
  • L
    Lisa Sent on 10/12/2015
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    AMAZING! Angela and her crew of 3 others drove to Chula vista resort in Wisconsin Dells. They provided hair and make up for about 9 ladies. They were right on time, and were ready to go shortly after! Angela was very quick to respond to emails when I had questions for her before the big day! We all were very pleased with our hair and make up. The price was pretty comparable to most places. All the girls were very friendly and sweet. I highly recommend them! Thanks Angela and team!
  • U
    User2332809 Sent on 09/24/2015
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Brideheads was absolutely amazing! The owner is the sweetest woman out there! My only complain is that the make up artist was a little rude and as the bride, I did not appreciate that but Angie made up for it by stung my hair to perfection! I got a million and one compliments on my hair and I owe it all to Angie. She was really flexible as I hadn't gotten a trial run but I'm glad I trusted her because she is truly amazing!
illustration stars

Are you interested?

Responds within 24 hours