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I would not recommend David's Bridal due to the poor customer service and lack of knowledge on the part of the consultants. I scheduled an appointment for a Wednesday morning because the website suggested booking on a weekday. When I arrived, I was told that we could look through the racks of dresses, but that we could not take any off. After about 30 minutes of looking and waiting with my family, the consultant finally came to ask me a few questions about what I was looking for and my budget. I assumed she would use this information to pull some dresses for me, but this was not the case. She allowed us to select 3 dresses and brought them to a dressing room. It was then that I realized she was working with another bride at the same time. We were the only two brides in the store and there were other consultants, yet she had both of us. It was 45 minutes into the appointment before my mother and grandmother were finally given chairs (only after we asked) and I was finally put into my first dress. The consultant was so busy that she was only doing the bare minimum to help me. She would zip me in and out of the dresses and run off to the other bride. None of the dresses that I liked from online were available in the store, and the consultant never pulled any dresses on her own. I only tried on the original 3 that my family and I selected out of the many on the racks. I did like one of the dresses and was given some information about ordering it. After I got dressed again and was about to leave, needing more time to think about the decision, the consultant stopped me to inform me that the particular dress I liked was actually on clearance. This meant that if I ordered it, it would not be made for me. She said that they might not have it in stock in my size, and if they did then it might be a sample dress that was not in good condition. She could not say for sure what condition the dress would be in until it arrived. Needless to say, I was not willing to pay $1,000 for t
I went into David's for my wedding dress. I didn't have much of a set image in my mind and they were still completely accommodating. I ended up falling in love with a dress I would never have taken a second look at normally. The only downfall is that alterations are NOT included in the price of the gown.
I went to this location numerous times to look for my dream dress. I knew the style I wanted to try on, but wanted to try on 1 or 2 different styles just in case. They were always very pleasant on the phone, and in person. The reason they got a 3/5 from me is because I felt very rushed each time I was there (with an appointment) and once I even had to have another bride's mother help me into a dress because I was there alone and the lady helping me just dropped off my dresses and left. I never had that "ring the bell" moment, but perhaps I could have if I had a little more help finding my dress. I took my business elsewhere for a fraction of the cost.
I bought by bridesmaid dresses here, but I decided to purchase online because the service was HORRIBLE. When I arrive my attendant was still helping a previous bride, so they sent me and my bridesmaids to pick out our own dresses - that was fine, but twenty minutes later I still didn't have an attendant. So with all dresses in tow I was finally let into a dressing room. Still no attendant. Later a different lady stopped by but every time we asked for something she would disappear for way too long (like 10 minutes in a store not big enough to warrant her being gone that long for a 60 minute appointment). It was clear they were way overbooked and all the poor attendants were tired. I did not feel special here, and I doubt you will either. Although I did find a dress I liked, none of the ladies here were even remotely helpful and we hung out in a back corner doing everything ourselves. When I came out to the center of the store you'd see three our four brides vying for space in front of the mirrors. It was atrocious, those poor girls probably felt terrible not having their own space. Do not get your bridal dress here unless you absolutely cannot afford something nicer, the dresses were shoddy and the girls are overworked.
My husband was with me when I picked up a dress I thought I wanted to wear for our wedding months and months before the planning had even started. Then one day I had decided I wanted to surprise him with seeing me walk down the isle in something new and amazing! So I just walked right into Davids bridal to find my dress. Now they take reservations, its important to have one, but I came on a lucky day they had an opening so I got squeezed in. They measured me took me to size in their store and then the woman helping me just asked me what I wanted and thought about wearing what fabrics I was comfortable in along with what budget I wanted to work with. We picked out 4 dresses and I tried them all on but got stuck between 2. So to help me decided the woman helping me dressed both dresses up with a veil, jewelry and sash and when she did that I just knew the dress I wanted. It was that easy. People always I felt looked at me like I should know what a bride is suppose to do , when it feels like you are completely blind, its just something you figure out along the way but having her help me was a little weight off my shoulders.
After placing my order for the dress, and sash. I simply scheduled a day for the bridesmaids to come in that easy same thing with the girls and then I did my first fitting with altering and my final fitting . It was that easy and though my dress and everything that came with it was expensive there are more afforable dresses. Its all about what you want as a bride and what are you are comfortable in.
This place was absolutely horrible. It was the first place I went to try on wedding dresses. I was so excited and happy to be there until I started to try on dresses. The lady who "helped" me didn't even let me pick out my own dresses to try on. She pushed me into the fitting room and told me to wait in there until she came back. She came back with the most awful dresses I have ever seen but I tried them on anyway and they looked even more awful on. She kept telling me how beautiful i looked...really lady? I tried on four dresses that I hated and that I DIDNT pick out and then she told me to make another appointment to come back. I was there maybe 30 mins total and didnt even get to look at or try on any dresses I wanted to. She said she was going to get her business card. I ran out the door before I had to see her again. I will never go back to this place ever again. I almost left in tears.
When I went in to find my dress I was worried I wasn't going to be able to find anything within my budget, however, the lady that was working with me had me in a dress that I absolutely loved by the 3rd dress. She was wonderful in helping me with getting the dress, veil, and telling me the size heel I needed in order for the dress to look good.
The alterations department also did a wonderful job in helping me. They were willing to add a bustle for my train for the reception while also taking in my dress a lot. The day I was supposed to go in to pick it up they called me to let me know I could come in earlier if I needed to. They were very helpful.
Ashley was a great consultant. Between her and my matron of honor we found a dress that I normally would have never tried on but they made me try it on and I fell in love with it.
My bridal party was dressed from Davids. The dresses were beautiful and the alterations department did a great job. The thing that really made them stand out is 2 hours before my wedding I was without a veil, I ran in and they rushed around to find a dress like mine so we could find a veil to match. I really appreciated that the lady at the front desk dropped everything and practically ran to help me find a veil. I wish I had gotten her name so I could thank her again!
When I first got engaged, I started browsing online to find the perfect dress. I knew I didn't want to break the bank on a dress I would only wear one time, but I still wanted to find something that made me feel like a bride on my wedding day. David's helped make that possible. Setting up an appointment and trying on dresses was the easy part. The consultant we had was absolutely amazing! Her name escapes me now and I feel completely awful as she was so amazing and made the appointment fun for myself and my mom and girlfriends that came with us. She managed to zero in on exactly the type of dress I was looking for and was well within my budget. We were able to overcome some minor roadblocks when it came to alterations. Overall, I think that they did a fair job and the women that I dealt with were pleasant to work with.
I had concerns about going to David's Bridal after reading some reviews, but with only 6 days until my wedding I didn't have too many options! I had to wait a little for assistance when I arrived, but once I met with my consultant things went so smooth! I really can't say enough good things about Jill, the consultant I worked with. With only 6 days before my wedding, I knew I was asking a lot to find a dress that would fit perfect without alterations, and that I would love. The store was crazy busy, but within 45 minutes I had a beautiful dress that I can't wait to wear! She listened to my list of wants, my price range, and made it happen. I have nothing but awesome things to say about the store and Jill!
David's Bridal worked for me. I didn't find the staff particularly helpful while looking for a dress, but considering my wedding was 10 days away, I was able to buy one at a very good price off the shelf. I fell in love with another dress, but wasn't excited about the cost of tailoring and didn't trust them to have it done in time for my wedding. On a positive note, when I came back to purchase a bra, they were on point. I had a horrible experience finding a bra at 5 other stores. They were able to help me find exactly what I needed.
Please keep in mind the closest store (Military Circle, Norfolk, VA) is a 3 hour round trip drive and $26 in tolls for each trip.
Trip 1: Was "sold" a veil with dress, to find out at time of pickup they do not include veils with dresses. However when purchasing the dress the sales attendant requested the veil to be tried on and that "it comes with the dress".
Trip 2: Visited store with a bridesmaid while she got fitted and purchased bras/undergarments. Also was sent with incorrect bras/undergarments in bag, found out when got home. During this visit witnessed store associate state "I will never get out of here if people don't stop calling or coming in the door".
Trip 3: Made appointment to pickup dress and to pickup flower girl dress, shoes and accessories for bridal party. Store was packed, associates were overwhelmed, I was left in store standing in heavy/big dress with no assistance. Also found out about veil not being a part of the dress mentioned in Trip 1.
Trip 4: Returned to store with dress after my mother, a professional seamstress, was starting to work on dress to find out the dress was previously altered and had stains underneath. This made us believe the dress was previously worn and/or made for someone else. Keep in mind this dress was a special order from the manufacturer at the time of order.
After the first issue on Trip 1 the Store Manager was very apologetic, offered a discount when we returned to exchange the mis-packaged bras/undergarments and also offered a discount for anything else needed for the bride or wedding party.
After the issue on Trip 2, a call was placed to the Store Manager, she didn't seem to be very concerned that we were mis-sold an item and there was nothing which could be done about it. She also claimed there is nothing they can do if the store gets full and attention can not be provided to someone who makes an appointment. (What is the purpose of making an appointment????)
Showed up early for my appointment, manager agreed to take me early. Staff was very nice and patience. It took me three appointments to find my dress but I finally got it.
While the process of dress shopping went pretty smoothly and my consultant was friendly and genuinely seemed to want to help me, the rest of David's Bridal's service is severely lacking. Each time I needed to go in for one reason or another, it took at least five minutes or more to be helped. I often had to stand at the front counter waiting for someone to acknowledge my presence. If there were more options in my area for inexpensive dresses, I would definitely have shopped there.
Many people complain that David's Bridal is not personal, I had the exact opposite experience. I went to the David's Bridal in Norfolk and was warmly greeted by the girl at the welcome table. Jessica D. was amazing in finding dresses to match the style I was looking for and ultimately matched me with the gorgeous Vera Wang Georgette Mermaid. Karin in alterations took my dress and made it perfection..as if it was made specifically for me. She was flexible with appointments and met every expectation, going above and beyond to make me feel beautiful. It was the best experience I could have hoped for in finding the perfect dress. Thank you!!!