Light in the box Reviews
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20 Reviews
80% recommend it
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Quality of service 4.1 out of 5 rating
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Average response time 3.7 out of 5 rating
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Professionalism 4.1 out of 5 rating
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Value 4.4 out of 5 rating
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Flexibility 3.8 out of 5 rating
Awards
20
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User2918145 Sent on 12/19/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Ordered a veil and under skirt from this site. Was very pleased with products. The price is affordable and the quality of the product were still good.Ordered a veil and under skirt from this site. Was very pleased with products. The price is affordable and the quality of the product were still good. -
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Becky Sent on 01/25/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
LOVE my wedding dress that I bought from Light In The Box! Amazing quality, fantastic price and great fit! Couldn't be happier!LOVE my wedding dress that I bought from Light In The Box! Amazing quality, fantastic price and great fit! Couldn't be happier! -
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Terrika Sent on 09/02/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I ordered my wedding dress from this company and it is AMAZING! I was very nervous at first. As every bride is when ordering their dress from a company online. I was hoping not to have any issues. But, the dress arrived earlier than scheduled. I used custom measurements, so if fit perfectly! The quality is of high standard and it looks exactly like it did on the photo on their site. It came with a cute pink garment bag as well. I was fully updated of the process from their website as there was a section updated regularly with the status of your order. I was very pleased. My bridesmaid dresses will be ordered from Light In the Box as well and I CANT WAIT til my fiance sees my in my dress!I ordered my wedding dress from this company and it is AMAZING! I was very nervous at first. As every bride is when ordering their dress from a company online. I was hoping not to have any issues. But, the dress arrived earlier than scheduled. I used custom measurements, so if fit perfectly! The quality is of high standard and it looks exactly like it did on the photo on their site. It came with a cute pink garment bag as well. I was fully updated of the process from their website as there was a section updated regularly with the status of your order. I was very pleased. My bridesmaid dresses will be ordered from Light In the Box as well and I CANT WAIT til my fiance sees my in my dress! -
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Jan Sent on 06/05/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I am plus-sized, and the dress was amazing. The main thing to keep in mind i that it is shipped from China...allow time!I am plus-sized, and the dress was amazing. The main thing to keep in mind i that it is shipped from China...allow time! -
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Megan Sent on 10/04/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My dress was AMAZING. I am pear-shaped and wanted a fitted mermaid-style gown, but I knew if I bought a standard size I would need a lot of alterations because I am usually a 10-12 in the hips but more like a 6-8 in the chest. I ordered a beautiful champagne-colored gown from Light in the Box. It was basically a strapless mermaid-style in charmeuse satin but with lace over the bodice leading up to two-inch straps. It attached at the back of the neck forming a cutout on the upper back. I paid $27 extra for custom measurements, and WOW. It fit me perfectly. I had to bustle the train and make some slight alterations to the lace portion to fit my shape better, but the bust, waist, and hips were all perfect. It was very affordable, received from China in a little less than a month, and I got so many compliments. Best of all, I felt beautiful wearing it.My dress was AMAZING. I am pear-shaped and wanted a fitted mermaid-style gown, but I knew if I bought a standard size I would need a lot of alterations because I am usually a 10-12 in the hips but more like a 6-8 in the chest. I ordered a beautiful champagne-colored gown from Light in the Box. It was basically a strapless mermaid-style in charmeuse satin but with lace over the bodice leading up to two-inch straps. It attached at the back of the neck forming a cutout on the upper back. I paid $27 extra for custom measurements, and WOW. It fit me perfectly. I had to bustle the train and make some slight alterations to the lace portion to fit my shape better, but the bust, waist, and hips were all perfect. It was very affordable, received from China in a little less than a month, and I got so many compliments. Best of all, I felt beautiful wearing it. -
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User1879772 Sent on 10/22/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
my dress cost....$152.00! It was stunning, fit amazing, felt amazing and was everything I dreamt it would be. Light in the box shipped it fast and it came with a lovely pink garment bag.my dress cost....$152.00! It was stunning, fit amazing, felt amazing and was everything I dreamt it would be. Light in the box shipped it fast and it came with a lovely pink garment bag. -
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Theresa Sent on 05/24/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I ordered my dress online. I provided the measurements as outlined and the dress was almost a perfect fit (I slightly overestimated in the waist). The delivery was excellent and the dress was beautiful.I ordered my dress online. I provided the measurements as outlined and the dress was almost a perfect fit (I slightly overestimated in the waist). The delivery was excellent and the dress was beautiful. -
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Alyssa Sent on 02/16/20154.9 out of 5 rating
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Quality of service 4.5 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I bought my wedding dress through Light in the Box. My wedding dress was everything I had hoped it would be, except the size was a smidgen smaller than I had thought it would be. But it was still wearable. It even came with a garment bag. I loved my wedding dress, and it was under $100!! It did take a little while to come in, but that was okay. I love that you can put in your exact measurements for your dress.I bought my wedding dress through Light in the Box. My wedding dress was everything I had hoped it would be, except the size was a smidgen smaller than I had thought it would be. But it was still wearable. It even came with a garment bag. I loved my wedding dress, and it was under $100!! It did take a little while to come in, but that was okay. I love that you can put in your exact measurements for your dress. -
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Amanda Sent on 10/20/20154.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.5 out of 5 rating
I could not find the bridesmaids dresses that i wanted anywhere else for less than $160 each. At David's Bridal they were $240. I was very nervous to order the dresses online, let alone a vendor from China. Light in the box has exceeded my expectations! The dresses came in the exact color that I wanted and fit my bridesmaids perfectly (I had 7 bridesmaids). They were made long but the material was perfect chiffon and easily hemmed. I would definitely recommend this vendor. I only paid $68 for each dress!I could not find the bridesmaids dresses that i wanted anywhere else for less than $160 each. At David's Bridal they were $240. I was very nervous to order the dresses online, let alone a vendor from China. Light in the box has exceeded my expectations! The dresses came in the exact color that I wanted and fit my bridesmaids perfectly (I had 7 bridesmaids). They were made long but the material was perfect chiffon and easily hemmed. I would definitely recommend this vendor. I only paid $68 for each dress! -
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Amy Sent on 02/28/20154.6 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Keep in mind this company is based out of China, so wait time takes a bit, but if you are patient, you can get a great dress for a super awesome price! I am a plus size bride and knew exactly the type of dress i wanted, and this company had so much to choose from that I was able to find the exact dress of my dreams and even order it in a size that would fit. It was a breeze compared to store shopping. The time it took for the dress to be made and the order "processed" took awhile, but again if you are patient, and dont' mind waiting a few weeks, its actually faster than ordering through the stores. Best value ever!Keep in mind this company is based out of China, so wait time takes a bit, but if you are patient, you can get a great dress for a super awesome price! I am a plus size bride and knew exactly the type of dress i wanted, and this company had so much to choose from that I was able to find the exact dress of my dreams and even order it in a size that would fit. It was a breeze compared to store shopping. The time it took for the dress to be made and the order "processed" took awhile, but again if you are patient, and dont' mind waiting a few weeks, its actually faster than ordering through the stores. Best value ever! -
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Angie Sent on 05/20/20144.6 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 3.5 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My dress was so beautiful, It fit very well. the detail of the dress exceeded my expectations.My dress was so beautiful, It fit very well. the detail of the dress exceeded my expectations. -
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User1889423 Sent on 10/27/20144.5 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
If you have enough time to order a dress months in advance, I strongly recommend checking out Light in the Box. They are not always able to accommodate special requests, such as altering pattern for length/hemline/neckline/etc. I was very apprehensive to order of dress from a Chinese online retailer because I read so many horror stories, but one of my boss's daughters told me that she ordered a lot of dresses from this particular site and loved them all. I am so glad I did! My dress is BEAUTIFUL. Exactly like the photos online, and better quality than some of the dresses I tried on in boutiques! All for $200!If you have enough time to order a dress months in advance, I strongly recommend checking out Light in the Box. They are not always able to accommodate special requests, such as altering pattern for length/hemline/neckline/etc. I was very apprehensive to order of dress from a Chinese online retailer because I read so many horror stories, but one of my boss's daughters told me that she ordered a lot of dresses from this particular site and loved them all. I am so glad I did! My dress is BEAUTIFUL. Exactly like the photos online, and better quality than some of the dresses I tried on in boutiques! All for $200! -
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Diedre Sent on 07/02/20144.5 out of 5 rating
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Quality of service 3.5 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Ordered my wedding dress through them. I not only got my dress but it was EXACTLY what I wanted. and how it was pictured. I got my wedding dress for $98.00 and would order again :)Ordered my wedding dress through them. I not only got my dress but it was EXACTLY what I wanted. and how it was pictured. I got my wedding dress for $98.00 and would order again :) -
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User1837695 Sent on 09/30/20144.2 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
My dress was beyond gorgeous and completely affordable. The detailing was exquisite. The shoes I ordered were a beautiful color and fit perfectly! I would highly recommend Light in the Box!My dress was beyond gorgeous and completely affordable. The detailing was exquisite. The shoes I ordered were a beautiful color and fit perfectly! I would highly recommend Light in the Box! -
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Chelsea Sent on 08/16/20163.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 3.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
I bought a hair piece from this website. It shipped in the amount of time it stated, and came from China. The beading and gold metal tone matched my dress perfectly (beading and stitching). The quality is good, and you can't beat the price!I bought a hair piece from this website. It shipped in the amount of time it stated, and came from China. The beading and gold metal tone matched my dress perfectly (beading and stitching). The quality is good, and you can't beat the price! -
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Tasha Sent on 10/05/20143.8 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
When ordering from this company, keep in mind it is in China. Requires patience, but worth the wait...if you have time. I have a beautiful custom fitted wedding dress for just under $150!When ordering from this company, keep in mind it is in China. Requires patience, but worth the wait...if you have time. I have a beautiful custom fitted wedding dress for just under $150! -
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User1945612 Sent on 12/01/20142.3 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Average response time 1.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 3.0 out of 5 rating
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Flexibility 2.5 out of 5 rating
I ordered some gifts from them and some were good but my daughter's tiara fell apart before the wedding. I tried to contact them about it but they never responded.I ordered some gifts from them and some were good but my daughter's tiara fell apart before the wedding. I tried to contact them about it but they never responded. -
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User1675045 Sent on 06/23/20142 out of 5 rating
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Quality of service 2.0 out of 5 rating
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Average response time 1.0 out of 5 rating
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Professionalism 2.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
This is a Chinese website. My bridesmaids ordered some shoes from here, and payed a lot of money for extra shipping. They ordered about a month before the wedding, and the shoes didn't get here until a week after. The people were inconsiderate and offered a 10% off coupon on our next purchase. Like we would ever buy from that place again!This is a Chinese website. My bridesmaids ordered some shoes from here, and payed a lot of money for extra shipping. They ordered about a month before the wedding, and the shoes didn't get here until a week after. The people were inconsiderate and offered a 10% off coupon on our next purchase. Like we would ever buy from that place again! -
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Theofylaktos A. Sent on 05/16/20180.6 out of 5 rating
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Quality of service 0.5 out of 5 rating
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Average response time 0.5 out of 5 rating
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Professionalism 0.5 out of 5 rating
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Value 1.0 out of 5 rating
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Flexibility 0.5 out of 5 rating
stay away from this shop! poor services and very bad response! At the end you always end-up paying more if you buy from this shop!stay away from this shop! poor services and very bad response! At the end you always end-up paying more if you buy from this shop! -
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Lia Sent on 07/06/20180.5 out of 5 rating
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Quality of service 0.5 out of 5 rating
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Average response time 0.5 out of 5 rating
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Professionalism 0.5 out of 5 rating
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Value 0.5 out of 5 rating
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Flexibility 0.5 out of 5 rating
I cannot find a way to return my 3 dresses ordered online with Light In The Box. The website runs you in circles. Their contact page is non existent. No phone number or even viable email address or any contact information. Everything looks good on the website....but takes you no where! I think I've just been screwed. The clothes are very poorly made, do not fit. Nothing like what it showed the pictures of the models wearing them! Please DO NOT ORDER FROM THIS COMPANY!!!
Lost my money!
I cannot find a way to return my 3 dresses ordered online with Light In The Box. The website runs you in circles. Their contact page is non existent. No phone number or even viable email address or any contact information. Everything looks good on the website....but takes you no where! I think I've just been screwed. The clothes are very poorly made, do not fit. Nothing like what it showed the pictures of the models wearing them! Please DO NOT ORDER FROM THIS COMPANY!!!
Lost my money!
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Quality of service
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