MACKENZIE MICHAELS

www.mackenziemichaels.com, Ronkonkoma, NY 11779 Map · Phone number
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About MACKENZIE MICHAELS

WE ARE MADE IN THE UNITED STATES. WE OFFER SIZES 2 THRU OVER SIZE 40. WWW.MACKENZIEMICHAELS.COM

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2 Reviews for MACKENZIE MICHAELS

Recommended by 6% of couples


0.3 out of 5.0
  • Quality of service 0.5
  • Professionalism 0.0
  • Flexibility 0.0
  • Value 0.8
  • Average response time 0.3
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  • R

    Robin · Married on 09/26/2014

    0.6
    • Quality of service:
      1.0
    • Responsiveness:
      0.5
    • Value:
      1.5
    • Flexibility:
      0.0
    • Professionalism:
      0.0

    We ordered style 88344 for a bridesmaid dress for my daughter to wear in her best friend's wedding. It cost $278 before alteration & $35 rush fee because they take 3-4 month minimum. I, also, ordered a swatch of the lace & satin so that we could work on accessories prior to the dress arriving. It took 3+ weeks, numerous emails & two tries before they got the swatches correct. The first time they sent 3 pieces of satin & 1 lace - only the lace was correct. None of the satin was the color they advertised & all had a different name on the fabric. After several more emails with this person called Debi C., I finally got the right swatch. Then my daughter's dress arrived in one of the original 3 swatches, but not the color it was ordered in. Because it was only a few weeks to the wedding & it needed to be altered, we did not have time to wait for another dress. I did, however, want to make the company aware of the error so that they could improve their QC dept. The emails, again, were with this Debi C. person & were very unprofessional. She tried to insinuate that the error was ours or the bridal store. Then, when I sent the pictures they requested - including a copy of the original order form - she said we could send the original, unaltered slip back for a new one AFTER we contacted the bridal store. There was no apology, no offer to refund a portion of the price, no evidence that they were sorry or took responsibility for the error. This is one of the most unprofessional companies I have dealt with & will not recommend them to anyone.

    Sent on 08/21/2014
  • A

    Audra · Married on 09/15/2013

    0.0
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      0.0
    • Responsiveness:
      0.0
    • Value:
      0.0
    • Flexibility:
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    DO NOT ORDER MACKENZIE MICHAELS!! They changed their style/color without telling the store. Then, they said they would send new dresses with the correct color / fabric, but when they arrived 2 of the dresses were correct, and 4 were a combination of the wrong color satin underneth and the correct color lace on top...4 days before the wedding! Oh, and the 2 that were correct were clearly sample dresses that they altered (poorly), that had HOLES in them! Please see the picture posted. Don't order from them unless you want to end up with dresses that are THREE different colors!

    Sent on 09/06/2013

MACKENZIE MICHAELS FAQ

  • Who do you provide services for? Bride, Bridesmaids, Mother of the Bride

Map

  • www.mackenziemichaels.com Ronkonkoma, 11779 See on map
    6312857820 (Phone number)

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