5.0 out of 5.0	Quality of Service:		(5.0/5.0)
	Responsiveness:		(5.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(5.0/5.0)

When I began planning my wedding I thought I would be in for a real challenge. My now husband and I both live in Virginia but wanted to get married in Michigan, where most of his family resides. I started my planning by searching for a reception hall and came across Pine West. I loved the website and the history that went along with this place and after talking a bit with Brenda I decided to go with this place. Brenda proved over and over again that I made the best selection. She was extremely helpful and through email helped me plan my perfect wedding. Being from out of town she was able to provide me with tons of useful information and even recommended the photographer and florist I used for my wedding. The place looked great, the food was delicious and the staff was amazing. It rained most of the morning we were there setting up and 2 of them ran around with umbrellas to shield us from the rain. Everyone was very polite and professional as well. I couldn't have asked for a better place to have my wedding and highly recommend Brenda and Pine West to anyone getting married in the Kalamazoo area. Thanks again for being such a huge help!!

- Ashley & Don

4.6 out of 5.0	Quality of Service:		(4.0/5.0)
	Responsiveness:		(4.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(5.0/5.0)

Pine West took my instructions for simple, but elegant and completely surpassed my expectations. The reception hall took my breath away with it's elegant beauty. They are very easy to work with, allowing my personal effects to be added at the last minute. There were a few communication issues with the final cost as the final invoice is provided the day it is due, but Carl was kind enough to adjust the bill to accomodate my budget. Our cake was even intricately beautiful and was the best wedding cake I have ever tasted. Overall, I am VERY impressed with Pine West. Their price is unbeatable for the quailty of their product. Having the ceremony and reception at the same location was very convienent for our out of town guests and there are several hotels within walking distance. We had the served buffet style dinner at the reception. It may have been worth the extra $1.oo per person to have it served at the table as the buffet line took quite a while to get everyone through (this took time away from dancing and celebrating as the bar is closed during dinner).

3.8 out of 5.0	Quality of Service:		(4.0/5.0)
	Responsiveness:		(4.0/5.0)
	Professionalism:		(4.0/5.0)
	Value For Cost:		(3.0/5.0)
	Flexibility:		(4.0/5.0)

Overall our reception was great. There were a few issues with communication, but they were all fixed by the reception. I was from out of town, and Brenda was great with meeting with me when I was in town or e-mailing me pictures and ideas. A few problems - Our seating chart got messed up so our guests were not sitting where they were supposed to, and I had a few comments that the cake wasn't that great. We also had problems with the music. A lot of the songs kept skipping or repeating and it got really annoying. My one suggestion is to make sure you give everything to Brenda. My mother dropped off some things to Carl and they got lost, causing most of our problems. When I talked or worked directly with her, I never had a problem. Overall it was a great reception and was a great place to join with our family and friends.

4.8 out of 5.0	Quality of Service:		(5.0/5.0)
	Responsiveness:		(5.0/5.0)
	Professionalism:		(4.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(5.0/5.0)

They were great. Everyone was really nice for the most part. If you book Pine West be sure you check the sign out front before the wedding. They spelled my name wrong. It was fixed before the wedding luckily. Don't get on the bakers bad side. She was kind of mean to me but that was resolved. Carl can be a little grumpy at times. My husband and I were out side taking pictures with the photographer when Carl came out and yelled at us to hurry up because the food was ready. He was also rude to the best man. I'm sorry but if we're paying you, you can just sit and wait until we are ready to serve the food. We didn't even take that long. Other than those few hiccups the wedding was great.

5.0 out of 5.0	Quality of Service:		(5.0/5.0)
	Responsiveness:		(5.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(5.0/5.0)

Breanna and I wanted to comment on this family business and to let everyone know that they deserve a HUGE high five! Brenda, Carl and their staff went ABOVE and BEYOND the call of duty when it came to our event. She was there to answer any and all questions every step of the way. When they say they treat you like family, they mean it! They really do treat you like one of the family! So many options available from the decor to the appetizer and at a great and reasonable price. They helped us in every aspect; from the picking of the menu all the way to helping with our little fishies! What really, really impressed us, aside from the exceptional service and creativity, was our hotel situation. During one of our many email conversations (I prefer email for my communication, so please don't think they are unapproachable by phone), I was sharing with her my frustrations that I was experiencing with our hotel we had for our guests. Out of no where, I received a call from my then Fiance and an email from Brenda informing me that she had called to the surrounding area hotels, personally spoke with their General Managers and was able to get us some last-minute awesome prices on hotel rooms. I did make a few calls to our guests and while it was a great offer, we did end up staying with the same hotel we originally booked, which we shouldn't have done business with in the first place. The food was amazing, the wedding cake was AWESOME (they are very artistic, spent a day and a half doing ours!), and the DJ helped us all dance the night away.

On a personal note, I cannot believe how accomodating Pine West was to not only Breanna and I, but to our guests and the overall experience. If we needed anything, or needed to "tweak" something here and there, Breanda was always on top of it. She even went out of her way and prepared a special plate for one of my guests. If you are looking for creativity, personal and exceptional service as well as someone who is not in it JUST for the proft, Breanda and her Team are definitely the way to go. We will definitely be reccomending them to anyone who is looking for not only a reception venue but a ceremony venue as well!

Shawn and Breanna Whitford
July 26th, 2008

4.0 out of 5.0	Quality of Service:		(4.0/5.0)
	Responsiveness:		(4.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(4.0/5.0)
	Flexibility:		(3.0/5.0)

Pine West was very professional and was there to take care of all the details for us.

4.8 out of 5.0	Quality of Service:		(4.5/5.0)
	Responsiveness:		(5.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(4.5/5.0)
	Flexibility:		(5.0/5.0)

Brenda is one of the nicest, most caring people I have ever met. She was so passionate about creating the perfect day for me and I will never forget how she was there for every last thing I needed. The food was great and the cake was beautiful. They transformed the room into a beautiful, elegent atmosphere...it couldn't have been more perfect. The whole staff was so accommodating - right down to running out to the store in the middle of the reception to buy more Red Bull (apparently, that was the drink of choice amongst my friends). They took care of all the details and left nothing for me to worry about. I am forever grateful to them (especially Brenda!), they provided me with the reception of my dreams. The only downside to the whole experience was that the DJ didn't play many of the song requests I had chosen beforehand as well as those I asked for during the night. That was disappointing, but the service provided by everyone else makes that a distant memory.

I would whole-heartedly recommend Pine West to anyone. If you are looking for a place to truly treat you like family...this is your place.