All employees were very professional and friendly. They had a nice selections of cakes and books to look through. We brought in a precious moments figurine that we wanted as a cake topper and they worked around and matched the colors beautifully. They delivered the cake also, which was a huge relief. When we got to the reception hall, we had to cut the cake first because it was leaning. I don't know if it was damaged during delivery or it was because of the heat ( Butter cream in August). But it was delicious. The top of the cake didn't make it to the freezer though, My husband and I picked the flowers off and ate them in the car on the way home, and ate the rest of the cake that night.