We originally booked with the MAC for our reception because it is the ultimate city venue and the service won us over from the very begin. They were forthcoming with their information/guides, but also very willing to listen to your ideas and find a way to make them work. The service from the first email/meeting with Kelly Rehmer was impeccable - and the reason we ended up signing. You would be surprised how many vendors/venues in the city are not as warm when you are there to meet with them about spending money with them! The timing on responses was great and detailed. I definitely felt like I had a partner in the planning with Kelly, and a wedding planner included in the package. She is great at working with the other vendors so you don't have to manage every last detail. I dropped off a lot of instructions and I'm sure drove them crazy, but day of, everything was in place just as I had wanted. Not a single thing was missed. You definitely felt like you didn't have to worry about anything. The entire staff is professional and efficient - it was unbelievable that you felt like you got the service of a top Chicago dining experience even though there were over 200 guests versus 5 at your table. A number of guests commented (voluntarily) on the service. Also, the food was flawless and we believe the guests compliments because there were a ton of scrapped clean plates. We even heard that the steaks were better than a Chicago chophouse. We didn't go 1 second without getting something we needed, or being provided something we didn't even ask for, but were so happy to get. Yet at the same time, the staff was such an efficient machine, you hardly noticed them during speeches, etc. They even left our cake slices out, knowing that the bride and groom rarely get back to their seat right away. If you don't believe us, you will after just going to see "the view from the 80th floor" which is perfect in any weather. Amazing experience, highly recommended....