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Cerratos Pastry Shop
West Springfield, MA
 
 
  Reviews (16)    
4.5 out of 5.0
4.5
out of 5.0
Quality of Service:
 (4.5/5.0)
Responsiveness:
 (4.6/5.0)
Professionalism:
 (4.2/5.0)
Value:
 (4.8/5.0)
Flexibility:
 (4.7/5.0)
 
Sort By:
 
 
Mary
Wedding:
12/31/2011
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
We enjoyed our wedding cake very much! We signed up on-line for the cake tasting during the planning stages of our wedding, and went and choose the Lemon Soufflé for our cake. We then looked through their cake design book and picked a nice snow-flake design layered cake for our New Year's Eve weddding. They had everything there we needed to make a decision on the taste and design. Our cake topper looked great atop the beautiful cake on our wedding day! Thank you so much!
 
exmisssilva
Wedding:
10/15/2011
5 Reviews
2.6
out of 5.0
Quality of Service:1.0 out of 5.0(1.0/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:0.0 out of 5.0(0.0/5.0)
Value:4.0 out of 5.0(4.0/5.0)
Flexibility:4.0 out of 5.0(4.0/5.0)
Services Used:
Wedding Cake
 
My husband and I ordered our wedding cake from Cerratos after we went to one of their cake tasting events. We were so excited about this vendor and couldn't wait for our wedding day to share the cake we had chosen with our guests. On our wedding day, the cake was gorgeous, it looked awesome and all our guests commented about it. Everyone was excited to try a piece of the bottom tier cake (chocolate with strawberry mousse) because we had advertised it so much as one of the best wedding cakes we had tried. When we cut the cake, to our surprise Cerratos gave us the WRONG cake flavor. Instead of the chocolate strawberry mousse we received chocolate buttercream. One of the reasons we chose Cerratos was the variety of fillings they offer, but we ended up with buttercream filling (which was a huge no-no since the beginning for my husband and I as I just can't stand buttercream filled cakes.) At least the top tier, which my husband and I brought home, was the right flavor.
Cerratos did refund me part of my money back, but I still feel so disappointed about our wedding cake. It was the only thing that really made me upset on our special day.
 
Kristin
Wedding:
05/21/2011
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
Cerrato's did an AMAZING job on my cake! It was beautiful and delicious!! I still look at pictures in amazement!
 
Tracey
Wedding:
05/21/2011
4 Reviews
4.0
out of 5.0
Quality of Service:4.0 out of 5.0(4.0/5.0)
Responsiveness:3.5 out of 5.0(3.5/5.0)
Professionalism:3.5 out of 5.0(3.5/5.0)
Value:4.0 out of 5.0(4.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
My wedding cake was beautiful and delicious, and it arrived at the venue on time, but the process of picking out a wedding cake was very frustrating.
 
Darlene
Wedding:
05/07/2011
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
Our wedding cake was banana chocolate chip. The cake was a huge success. Everyone loved it and asked where we got it from. I would do business with them again.
Thank you
Darlene & Raymond Guilmain
 
angela
Wedding:
10/02/2010
3 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
Cake was delicious! We ordered the one with the three tier floating stand, and it looked absolutely beautiful!!!!
 
juicyfer
Wedding:
05/14/2010
5 Reviews
4.9
out of 5.0
Quality of Service:4.5 out of 5.0(4.5/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
This was the best wedding cake I ever had. Normally I think that most wedding cake is dry. This cake was so moist like it was just made. They made my 4 tier cake with 4 different flavors; Red velvet , Lemon Raspberry , White and Chocolate mouse. I received a lot of compliments on the red velvet and lemon raspberry.
 
jennie
Wedding:
2+ years ago
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
Cake was exceptional and fresh. I ate 3 pieces and almost ate the cake top that I was supposed to save.
 
ariadne19
Wedding:
04/25/2009
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
The cake was perfect! I submitted fabric samples for colors, and picked a sample from their book and the tweaked it. It was delivered on time and tasting amazing! Everyone loved it!

$278 for cake serving 115 people (as well as top tier for us)
 
nunu212
Wedding:
11/29/2008
6 Reviews
4.4
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:4.0 out of 5.0(4.0/5.0)
Flexibility:3.0 out of 5.0(3.0/5.0)
Services Used:
Catering
 
Cakes were great! Delivered on time and no problems at all.
 
MedievalBride
Wedding:
10/11/2008
4 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
I had a theme wedding - and asked for a difficult design on my 5 tiered wedding cake. When my husband and I walked into our reception room and actually saw our cake - we were in awe. It was DROP DEAD GORGEOUS! I didn't want to cut it! It was delicious too! They had three different flavors in our cake! It was also a lot of fun going there for our cake testing! They are the BEST AROUND!!!
 
Amy
Wedding:
08/02/2008
2 Reviews
4.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:2.5 out of 5.0(2.5/5.0)
Professionalism:2.5 out of 5.0(2.5/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
My cake looked beautiful and tasted as good as it looked. The only problem I had was the fact that they called me 4 days before the wedding to inform me that the cake topper I ordered through them was on back order.
 
Elane82 and Eran
Wedding:
04/12/2008
6 Reviews
4.4
out of 5.0
Quality of Service:4.5 out of 5.0(4.5/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:4.0 out of 5.0(4.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:4.5 out of 5.0(4.5/5.0)
Services Used:
Wedding Cake
 
I actually used the Cerrato's new store in West Hartford, CT. My Wedding cake was absolutely perfect. It was exactly what I had envisioned and tasted great too! They were willing to listen to my creative take on my cake and work with it. So I felt like I really designed my cake, even though I could never make a cake as great as they did. They were also willing to work with the price. I would recommend Cerrato's to anyone!
 
wronguls
Wedding:
06/09/2007
1 Reviews
4.9
out of 5.0
Quality of Service:4.5 out of 5.0(4.5/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
They made a cake we wanted by a drawing basically! it was great.
 
Shauna
Wedding:
10/07/2006
5 Reviews
4.6
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:3.0 out of 5.0(3.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake, Unique Services (Other)
 
Cerratos made a beautiful cake for my wedding which matched exactly what I was looking for. Even though my design was not part of their current display, they worked specifically with us to get what we wanted and even went so far as to make a small replica of our cake to let us taste (at no extra charge and it was large enough to feed about six to eight people) before we made our decision. Professionally they lost points because on the day we went to view the cake for last inspection prior to the wedding, the woman who helped us had a foul mouth. Otherwise the cake was incredible and I would order from them again if I had to do it over.
 
Heather Champagne
Wedding:
06/04/2005
5 Reviews
3.9
out of 5.0
Quality of Service:3.5 out of 5.0(3.5/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:4.0 out of 5.0(4.0/5.0)
Value:4.0 out of 5.0(4.0/5.0)
Flexibility:4.0 out of 5.0(4.0/5.0)
Services Used:
Wedding Cake
 
The cake was part of the package with our reception but it was very good.
 
4.5 out of 5.0
4.5
out of 5.0
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