0.5 out of 5 stars is still too high! DO NOT USE DREAM DAY BRIDAL!
At first, I thought the 1 star reviewer must be wrong in her critique, however after having the displeasure of dealing with Kristina and Laurie, I have to say…I feel for her. I would not recommend Dream Day Bridal to anyone, ever, for any kind of service. Let me first begin by saying they are both extremely friendly and helpful the first day you set foot in their store, however they turn out to be nothing more than a “turn and burn” shop. Get you in, take your money, then get you out.
My wife bought her dress from Dream Day and received a significant mis-quote on her dress customization. The end amount was three times more than what we were assured, and when we approached them about it they offered no apology, but stated it was due to the amount of material in her dress. I guess with their extensive experience, they couldn’t have seen this coming. When my wife came back in for her fitting a few months later, Laurie and Kristina suddenly turned off the charm and basically acted like she was an inconvenience.
Since they also offered a tuxedo rental service, I decided I may as well do everything there. I had six of my eight tuxedos measured in the store three months prior to our wedding. Two weeks before my wedding I decided to call them to see when I could expect to come in to ensure they would fit. That’s when Kristina dropped the bomb that she hadn’t ordered anything since no one had give her a credit card for payment. Did I mention we got measured IN THE STORE?? Kristina did the measuring and not once asked me for a credit card. Now we’re two weeks out and she said nothing was ordered. I had to scramble to get all my groomsmen’s credit card information to her, since she was only able to call one of them. The following week I called her again to confirm she received a payment only to hear a recording that said they would be closed for a week. This means they were going to be closed until the week OF my wedding. After leaving Kristina a very concerned voicemail Monday morning (now less than two weeks away), I had to call them back later the same afternoon since no one ever called me back. Kristina confirmed the tuxes would be delivered Tuesday (three days before my wedding), for me not to worry, and said if anything was wrong with them that they would simply overnight whatever we needed. I called them that Tuesday to see when we could come by to try on the tuxedos, to which she told me we would have to take them home to try them on, since their permit in the new store had not been issued yet. This means we would not be able to get any items that didn’t fit back to her until Wednesday, since that’s when two of my groomsmen got into town.
After we all tried our tuxedos on, only six of the eight tuxedos fit. I had to call Kristina on her cell, since the store number didn’t work, to give her the correct measurements verbally, and she said she would get everything done quickly. I called several times on Thursday (the day before my wedding) to see what the status was on my tuxedos, to which no one called me back. At 3:33pm I received a text saying the new pieces would arrive at some point on Friday but they could not confirm what time. I tried called back to get an explanation, but no one ever returned my call nor answered their phones after that point. I did, however, receive a lasting image from Laurie who sent me the final text of the day that said “we do not issue refunds”.
This comes from two ladies who have had a wedding of their own and are in the business to make sure other people have a “Dream” wedding (as their business name would suggest). Far from it. Because of Dream Day Bridal’s miserable customer service and lousy products, the day of my wedding ended up being the most stressed day I have ever had, since I had to chase them down all day trying to confirm when my tuxedo would arrive. So, if you’re looking for a dress and/or tuxedos for your bride or grooms party, DO NOT GO TO DREAM DAY BRIDAL!!!! Oh…and since Kristina is SO professional, I am actually looking forward to see if she responds to my review as tactfully and professionally as she did the last person who wrote a negative review about her and her mom’s lousy customer service at Dream Day Bridal. No matter what she says, however, it was MY wedding and they both almost ruined my entire day due to their lack of customer service, lack of tact and lack of common business etiquette. Maybe now someone will return my call....

I was a groomsman in Ken's wedding on 04/13/12. The bride and groom were very proactive in getting everything perfectly in order way ahead of the wedding date. They wanted a smooth and beautiful wedding day. I was informed far in advance by Ken to go get measured for my tux since I do not live in Houston and then forward them on. I have been in 3 weddings the last 4 years and must say I have never encountered a customer service disaster such as this one. First, I must say, other tux companies I worked with required payment when I came in to pick up my tux and make sure it fitted properly. I have no problem paying before. I just know that myself and the other groomsmen found it to be different. My main concern about this whole tux situation is Kristina. I received a voice mail from her stating that I needed to call and give her my credit card to pay for the tux. No problem, right? Wrong. I really wish I would have saved her message so I could write in here word for word. And really, that would not do it justice. It was her tone that immediately annoyed me. Her tone came across in a way that was like it was my fault that the tux had not been paid for. Seriously, I just wanted to go to Houston, pick up my tux and have fun at the wedding. Let's face it, weddings can be stressful planning. I worked in hotels for many years and dealt with a lot of wedding parties. Many went smooth as silk while others had some issues to correct. It was never appropriate to deliver poor customer service. These people were giving us thier money to have a nice event and we delivered! I have never met Kristina nor has she met me but her tone on the phone was enough to turn me off. I gladly called her back and gave her my card info and I was professional and courteous. I have read the comments from other people who dealt with Dream Day Bridal. I was suprised at the responses Dream Day Bridal countered with. I don't care what business you are in..regardless of whether the customer is right or wrong...you never display a lack of professionalism like Dream Day did here. And as far as Ken, I am very shocked with your comments. Not only is Ken a outstanding individual, he is a good friend. I am very disgusted with your words about him. Ken and Tenley are a wonderful couple and they did not need this. Regardless of what you think about someone, you as a business should never go there, especially on a public forum like this. I am not sure how long you have been in business. I can say that if you continue treating customers like this, it might not be as long as you would expect.

As father-of-the-bride for Tenley (& Ken) wedding I need to warn any Dad's out there who plan to do business with Dream Day Bridal --- stay away! I cannot remember the last time I had such poor customer service. Ken actually incorrectly stated that 6 of the 8 tuxes fit ... what he meant to say was that 6 of the 8 tuxes did NOT fit. In addition to 4 groomsmen both my son and my tux were measured by Kristina --- and they were wrong by a lot! My son's shirt sleeve stopped at the elbow and my tux was three sizes too big. In addition, Kristina ordered them late at the start and did the same again for the replacements. I suffered the same confusion when Kristina did not ask for credit card information up front. Renting a tux is not a complex process and it still amazes me how it got botched time & again. And even more amazing is that neither Lori or Kristina acknowledged that an error occurred and said 'I understand your frustration and I am sorry this has happened' ... not once! So let's talk stress --- I was the one standing outside the door (not allowed inside) of Dream Day Bridal at noon waiting to pick up six tuxes on the day of the wedding. My son's shirt STILL did not fit but time had run out. How unnecessary!
I will say that Tenley's dress was beautiful. But it was very annoying when I mentioned to Lori that her estimate for the alterations was not $250 but $600 ... and she her only reply was that the dress 'had a lot of lace'. Again, there was no acknowledgement of an error, apology, etc.
So Dad's & Mom's of the bride save yourself the hassle & stress by going elsewhere!

It’s a shame that this experience ended so ‘dreadfully’. And now, to continue the disappointment, a character attack on my husband, who has only stated the unfortunate facts. Respectfully, we had a nice initial encounter with Laurie and Kristina. After purchasing the dress, we discovered we could also order tuxedos through them, and of course we wanted to continue the relationship and give them our additional business. I have been deeply disappointed to witness their business etiquette, or lack thereof, since those first two visits. 1) I was present during the conversation regarding the alteration of the dress; Kristina verbally guaranteed that it “wouldn’t be more than $250” and although an estimation, they even referred to previous alteration receipts from the drawer at the cash register to reference past examples. $600 would not have been an issue, financially, however the expectation was not properly set nor was an apology or accommodation made. That type of behavior is not only unfair to the customer, but also unethical and misleading. The seamstress WAS informed of the gross misquote but the work had already been done when she presented the final price. 2) The tuxedo situation was unacceptable and intolerable when Kristina and Laurie became hostile and defensive…and stopped returning my husband’s calls when only 2 of the 8 tuxedos actually fit. The lack of support from Dream Day Bridal was unbelievable to all of us, but we continued to press on, hoping for assistance or even a redeeming apology for these two significantly stressful issues that we were experiencing. As the days flew by, Dream Day Bridal chose regard our family, our wedding, our experience…as a burden and a stress…TO THEM. What an unfortunate and selfish decision on their behalf. We had no guarantee that Dream Day Bridal would, in fact, provide appropriate tuxedos up until NOON on the DAY of the wedding…nor did they ever offer assistance in procuring an alternative arrangement. It is unfortunate that my husband was correct in his assumption that the response to his post would be defensive and personal. And let’s get one thing straight Kristina: you provided your cell phone number because your store phone was not in working order due to your sudden displacement. There was no other way for us to reach you to discuss the status of the returned tuxes. And my father and brother had to get involved because of the unresponsiveness to the GROOM. If we could turn back time, we most definitely would have taken our business elsewhere. -Tenley

DO NOT BUY YOUR DRESS FROM THIS SHOP!!!!– They are not honest, double talkers, ZERO Customer Service or Accountability

First visit to shop was great. Owners were out going and friendly. They are supposed to be the expert so when Laurie measured me and recommended a certain size dress of course I agreed. Once I purchased my dress and paid $1000 to Laurie & Christine (which was $500 more than what I planned to spend) the owners completely changed their attitude and showed their true colors. They never called me when my dress arrived, I had to call them and they told me it had arrived the week prior. They said there was No need to come try the dress since my wedding was 2 months away and that Mary (their tailor) does not alter dresses until about 3 weeks prior. I made an appointment anyway to try the dress only to discover it was over 5 inches too small and wouldn’t even close. I ordered a white dress and while Laurie was attempting to fasten my dress she stated it was difficult due to a cut she had on her finger. She then said it was starting to bleed and she needed to get a band aid. I turned and looked to see that my brand new $1000 dress had blood on it and Laurie did not even say a word. The next day my parents went to speak with Laurie and she said she had removed the blood from the dress and that she told me to order a larger size dress which is complete blasphemy!
When I went 4 weeks later to try my dress on with Mary the blood was still on the dress! I told her I was appalled she would let blood sit on my dress for a month after she told my parents it was off. Her response was, “It is half off!” Blood on my $1000 white wedding dress is disgusting and unacceptable to me; I guess I am just a crazy bride. For the rest of the fitting Laurie kept her back to us and never looked us in the eye. When my mother told her she had not even apologized to us, Laurie said, “What do I need to apologize for? Your daughter is just upset her dress doesn’t fit.”
At this point my wedding was 1 month away and she already had our money and knew we were stuck. Mary (tailor) then stated, “You don’t have to be here, you can go some where else to have the alterations done.” We never had even met Mary and had no issue with her at this time. We ordered fabric for a corset and it took over 1 ½ months to arrive which we had to pay for even though the dress size ordered was wrong and Laurie got blood on my dress. The fabric was about $25.

All this on top off Laurie refusing to order my veil when I asked her to, she told me I needed to wait to see how my hair looked. (Isn’t it the consumer’s choice when he/she wants to buy)? I had to force her to order my shoes which she insured me I could return if they didn’t fit. When the shoes came in she denied that she said I could return them and made me pay a $25 return fee. Mary (tailor) gave me attitude on several occasions when I made critiques of her alterations. She said I was being “too judgmental.” It’s only my wedding day, right? Mary put in a “dart” in the front bust area that completely ruined the front of my dress which she never told me there was any risk of damage. Laurie (mother) was never at the shop again for any of my fittings. Her daughter Christine never greeted us when we came into the shop. It was like we didn’t exist.

$1000 dress, $400 alterations, $20 return shoe fee, $25 fabric fee, HORRIBLE CUSTOMER SERVICE. I dreaded going into the store every time I had to go. Not the memories I wanted for my wedding dress!!!

I went in only a few months before my wedding and Lori and Christina were both very open to helping me and to find the perfect dress for me and my body shape. I tried on several dresses from the store and then left then went to several other wedding dress shops but never found anyone helpful or the same type of dress they had at Dream Day Bridal, So I never even tried another dress on and went straight back to Dream Day Bridal bought the dress I first fell in love with and they have a alterations lady there they use, she came made my alterations for me and we had several meeting times to try on and alter, It was done a few weeks before the big day and they held my dress for me at the store until the week of my wedding! They are soo sweet and would recommend them to anyone looking for the perfect wedding dress!!

I had been to two other bridal stores before this one. One was a famous chain, which I found provided dresses that were not unique and were poorly made, mostly for the bride with a very strict budget. The second store was so rude and snooty, and their dresses were so overpriced, that I decided not to return.

Then I came to Dream Day Bridal. Lauri and Christina were so helpful and accommodating every time I stepped into their store. From the very beginning, they made me feel welcome. I probably spent more time seeing them than any of my other vendors! I told them what I had in mind, and Christina pulled several dresses for me to try on, that were all nearly perfect for me. She also let me choose any I wanted to try on, even if she suggested I might not like the look--which she was right on those! By the third or fourth dress, I knew I had found the one. And by the time we tried it on again after trying on half the store, we were all confident that it really was the one!

She was very patient with my decision process, even though she knew almost immediately which dresses would be perfect on me. She and Lauri were also very patient with my family when running late to appointments, etc. They always maintained a polite and professional attitude, but they were also able to connect with us on a personal level that made me feel special, instead of just another bride/customer.

I purchased my wedding gowm from Dreams Day Bridal. I had went to other bridal stores and never really liked just one dress. I always left with 3 or 4 dresses in mind that I liked. Because one dress would not have what I wanted but the other did, or one had something that I didn't like. My mom found Dreams Day Bridal in the little bridal catalogue so we made an appointment. It's a small cozy boutique. And she tends to only you, which I loved. There were no other brides in sight since I had an appointment. She asked me what I liked and what I wanted in a wedding dress. She pulled a couple and told me which dress to try on first. I tried it on..and OMG..I walked out and everyones mouth dropped. I started crying, I had found THE dress. She knew exactly what I wanted and she had it. Thanks for finding my perfect wedding dress!