TLDR: very unprofessional, ignored the detailed Wedding Timeline notes, didn't cut or serve the cake or coffee so we had to do that ourselves.

I not sure where to start tbh. We trusted 12 Baskets and they completely let us down. They arrived late. The dishes we ordered were not the same as what we received inexplicably. After toasts the cake was to be cut and served and the coffee was supposed to be brewed and served and they simply didn’t do it so we had to do it ourselves. They have changed some key staff recently so needless to say you should find another catering company if you want to avoid the atrocities we endured on the most special day of our lives. Oh, and no one bothered to call us to discuss so that shows just how much they actually care … they don’t!!

We had the best food and service at our wedding thanks to Twelve Baskets! We looked at multiple caterers for our wedding, but what ultimately won us over was the great interactions we had at our tasting getting to meet the chef and coordinators. We knew we had a great team supporting us, and the food was in a different galaxy compared to the standard wedding fare. Working with Vita and Brett was great, and we didn't make it easy on them with many changes to our guest count, menu, dietary restrictions and more. If you need a caterer we highly recommend Twelve Baskets!

We chose Twelve Baskets Catering because of our sales gal: Brett Hannan. She was incredible from the very beginning and always went to bat for us. She was up for the challenge to cater our Black-tie wedding. We had a really great experience with the planning as Brett was extremely communicative, detailed, and organized. We had a fabulous experience at our menu tasting and the food was delicious. When we had input on the food during the tasting the chef was in the room to offer suggestions and welcome the feedback. They coordinated everything wonderfully and their staff was efficient and professional. They provided fantastic service for cocktail hour with tray-passed appetizers & a plated dinner service. The menu options had a great range to offer and the food was warm and delicious when it came time to eat. However, I would take caution when recommending Twelve Baskets to a family or friend for their wedding and this is why: we planned two signature cocktails and an open bar around a specific spirit and were promised they would bring enough but they did not. They ran out of alcohol within the first two hours of the event, and then after going to get more ran out AGAIN! This was super frustrating but oh well, it happens. We didn't want to let anything ruin our day. The real frustration came after the day when they sent the final bill and we saw they charged us for the fact that they ran out during our event after promising they would not. The manager/owner was unwilling to remove the fees even after Brett spoke up for us. That really negatively colored our experience with Twelve Baskets. There are so many vendors in the wedding industry that don't put their customers first, I didn't know this was one of those vendors until the very end. They didn't prepare enough and forced us to pay for it.. However, Brett Hannan, I would hire again and again in a heart beat. She is a rockstar and very genuine. & those chefs know what they are doing too!