Lack of professionalism
Really bummed to be leaving this review. I had my wedding in September at The Westin and had Valerie booked for a year and a half before my wedding. It was for a partial coordination so we would connect once in awhile over the year and a half but didn’t really start working together until a couple months out, as planned. I flew to San Diego and ended up meeting with Valerie a couple months before my wedding to finalize most of the wedding plans, in person. We went thru the schedule, vendors, and saw the venue to make sure everything was set. We went thru my top priorities at the wedding, who my bridal party was and what their roles would be that day, how I wanted to flow of the wedding to be, etc. This all went well and Valerie was easy to work with. My family spent days on the seating chart, making a clear table graph of exactly where everyone was suppose to sit. We had everything organized and sent over to Valerie.
The day before my wedding, I get a text from Valerie’s assistant telling me that she would be the one helping me go through the rehearsal walk thru. I thought that was odd, but didn’t ask any questions. She said she was there to help and I wasn’t worried about it. It wasn’t until the next morning while I’m getting ready for my wedding that I find out Valerie was not coming to my wedding at all and it was just going to be her assistants. I was told by The Westin Coordinator that she double booked for my wedding day (which again was planned for a year and a half), so she couldn’t make it. Valerie never once called me, texted me, or reached out to tell me she wouldn’t be there.
The assistants were great and as helpful as they could be with day of. However, I had been communicating with Valerie for the past year and she had all the emails, seating charts, and understanding of how I wanted everything set up and to be and that was not communicated to the assistants that were there. My parents were running around before the wedding resetting the tables because the assistants did not get the table chart and were not apart of our many conversations. They didn’t know that my bridal party was suppose to stay around the dance floor for my grand entrance, so I had to coordinate that with them and tell everyone the plan before we all walked out. My mom had to be in charge of running around getting my bridal party together before walking down the aisle. There was just nothing communicated to these other two ladies. My day of coordinator at the Westin stayed later than she normally would have because she felt bad and wanted to make sure everything was perfect.
I really hate leaving this review as Valerie was always nice. This whole situation just seemed extremely unprofessional and disappointing