sfarr73
Wedding: 10/25/2009
Reviews:
6
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The staff at the Gramercy were exceptional at making sure everything for the big day went as planned. They were accomodating and friendly. All of my guests raved about the setting and are looking at forward to booking a stay there for themselves. They were gracious throughout the entire process and up until the last minute we were there.
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Reviewed On:
10/31/2009
Services Used:
Ceremony & Reception Venue
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TiRo
Wedding: 10/10/2009
Reviews:
5
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The Gramercy was the perfect setting for our outdoor fall wedding and reception. The room was beautiful, we stayed there the night of our wedding. The grounds are beautiful and the staff was very helpful with any questions.
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Reviewed On:
10/26/2009
Services Used:
Ceremony & Reception Venue
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pickles08
Wedding: 10/09/2009
Reviews:
7
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The Gramercy Mansion truly speaks for itself...such a beautiful and unique venue with tons of character! We are so thrilled we had our special day here! We had a Friday night wedding...the weather was beautiful...and the reception was simply amazing. I stayed there the night before the wedding and got ready with my bridesmaids in one of the suites. The room was beautiful and was a perfect backdrop for our "getting ready" photos. We took tons of pictures in the beautiful gardens. My husband and I also stayed the night of the wedding and we just can't imagine a more perfect place for a wedding night! I can't recommend the Gramercy enough...well worth the price...and a place we will revisit often in the future!!!
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Reviewed On:
11/04/2009
Services Used:
Ceremony & Reception Venue
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Meghan
Wedding: 10/02/2009
Reviews:
2
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I just got married at The Gramercy Mansion on 10/2/09. We had such an amazing time as did my family and guests!! The main areas of the mansion are beautiful and each of the bedrooms has such exquisite detail and are so unique that make each one fun to see! The garden where our wedding ceremony was held has gorgeous flowers which creates the most intimate setting for such a special event. The staff was very accommodating, professional and prompt with answering questions.
In particular, Bill Duffy. He was the first person my husband and I met when considering The Gramercy and he made us feel very welcome. My husband and I chose to do a Native American ceremony with a shaman but also wanted to incorporate traditional Christian vows. Bill is a minister and we are so happy we chose him to do incorporate this into our ceremony. He was so organized and combined both traditions to make them go together seamlessly. A lot of our guests told us it was the most beautiful wedding ceremony they had ever been to!
Another point to mention is how helpful The Gramercy website is in planning this big event. They have a preferred vendors listing which made it easy for me to limit who to chose. I used all of their recommendations and was very happy with each of them. I much also say that the breakfast the next morning is delicious for those guests lucky enough to stay there! The Gramercy truly made my wedding day unforgettable!
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Reviewed On:
10/22/2009
Services Used:
Ceremony & Reception Venue
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Justin
Wedding: 09/13/2009
Reviews:
1
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The Gramercy is a beautiful venue, but the staff members were a nightmare to work with. The manager, Cristin, sent us a letter indicating that they were giving us an extra hour for our reception, and when I confirmed the time, she said that I was trying to be dishonest and steal an hour and refused to honor the HARD COPY of the letter with her signature indicating an extra hour. I have never encountered someone in a customer service role who was so rude and manipulative. I wound up having to pay extra money to cover this time since I had already confirmed the additional time with our family and vendors.
Bill, another staff member, was rude to my now-wife, her mother, and her aunt when they went to tour the grounds after we signed the contract. The staff were friendly until the paperwork was signed, and then they could have cared less about us. During our wedding weekend, Bill told my parents and guests all sorts of elaborate stories about how other staff members at the Gramercy, including his boss, drink his cooking sherry when he leaves it out. He is an acquired taste who thinks every wedding is "his" wedding, and I would steer clear if I were you.
The icing on the cake had to do with our cake. After we woke up the morning of our wedding, I went downstairs to recover the remaining pieces of our wedding cake, and Maria, another interesting staff member, informed me that the cake was now missing. The staff ate my wedding cake! Come to find out, this happens frequently at the Gramercy. The cake is stored in a fridge that is only accessible to staff and then mysteriously disappears each morning. Again, the staff could have cared less that this happened and tried to blame it on us for leaving it in the fridge with our name and "do not touch" on it.
Finally, another staff member tried to keep a sentimental vase that "wound up" in the lost and found out of my mother's room. When she tried to reclaim the heirloom that was taken from her room, they insisted that the vase was property of the mansion. Don't worry - my mom had had enough at that point and walked away with her vase.
If the Gramercy had any sense, it would fire its front-line customer service staff and hire employees who do more than put on a positive show until they have your payments. Unfortunately, that won't happen any time soon since it is family run and Cristin is the daughter of the owners and Bill has been there forever.
People are not always brave enough to post negative experiences on this website because you have to identify yourself. I do not want anyone else to experience the debauchery that we did.
UPDATE:
In response to the Gramercy's feedback (below this), I'll clarify some of their "clarifications." We decided to add an extra hour after we received a written letter from Cristin offering an extra hour within our final payment letter. We DID NOT first decide to extend our contract; the Gramercy did. We provided the WeddingWire with the necessary documentation to prove this, and that is why our review was not taken down because of the Gramercy's dispute of our review. "An additional fee was owed" because we already confirmed the extra hour that the Gramercy gave to us in writing and paid to extend our other vendors' contracts. The Gramercy put us in a lose/lose situation: either pay them more money or lose the money we paid our other vendors to extend their contracts.
At the end of the day, our wedding cake did not leave with us. Maria told us the cake was stored in a fridge only accessible to staff of the Gramercy. Enough said.
Finally, the Gramercy hopes that I "will reflect on some positive memories of such a stunning milestone event. It truly was an amazing wedding." When I reflect on my amazing wedding, I reflect on my wonderful family and friends, beautiful bride, excellent food by Sashas, our photographer, etc. - NOT the inadequate, unprofessional staff of the Gramercy. I would never recommend this venue to my friends or enemies. Although a beautiful physical space, the people "overshadowed the happiness of this guest" and I will never forget that on the most special day of my life.
Gramercy Mansion responded with the following comments:
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Reviewed On:
09/16/2009
Services Used:
Ceremony & Reception Venue
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STorralba
Wedding: 08/22/2009
Reviews:
5
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I absolutely loved the Gramercy as our venue for both the reception and ceremony. It is a a gorgeous location and very open and welcoming. It was the only choice for my husband and myself once we toured it. It pleased us both to also receive countless compliments from our wedding guests. We don't regret a single thing about having our special day at the Gramercy!
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Reviewed On:
10/20/2009
Services Used:
Ceremony & Reception Venue
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Michelle
Wedding: 08/15/2009
Reviews:
7
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The Gramercy was absolutely beautiful and the staff members were great. Mr. Bill gave us a tour of the Gramercy and the grounds and we fell in love (and he was hilarious and a wonderful host!). The staff members were very quick with responding to any and all questions we had and were very accommodating. They had our room ready hours in advance so we could settle in and start getting ready for the big day. Definitely a place to have your wedding if you are looking for a place that is unique, with great gardens, nice and helpful staff, and an unbelievable day! It is a little on the pricey side but totally worth it! I recommend staying in the Cassatt Suite the night of the wedding. Absolutely gorgeous and big enough for a bridal party of nine brides maids and the bride to get ready comfortably!
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Reviewed On:
08/24/2009
Services Used:
Ceremony & Reception Venue
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Janine
Wedding: 08/01/2009
Reviews:
5
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The Gramercy mansion is unbelievably gorgeous and unique, with its antique and quirky vibe and interior, and beautiful gardens with colorful flowers and lush grass and trees overlooking Greenspring valley. Every staff member was helpful and accommodating, and the feel is relaxed, welcoming and makes you feel at home.
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Reviewed On:
08/19/2009
Services Used:
Ceremony & Reception Venue
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elewis18
Wedding: 06/27/2009
Reviews:
5
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Provided us with the perfect place for the wedding and reception. Weather was fantastic, ceremony and setting was beautiful. A definite recommendation to those looking for a picturesque event.
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Reviewed On:
07/08/2009
Services Used:
Ceremony & Reception Venue
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Kaitlyn
Wedding: 06/04/2009
Reviews:
5
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The venue was beautiful and the staff great. There was some difficulty keeping things organized, like room assignments, etc. but overall I would recommend this venue as a beautiful, cozy place to hold an event.
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Reviewed On:
06/24/2009
Services Used:
Ceremony & Reception Venue
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chcltchile and Eric
Wedding: 05/24/2009
Reviews:
2
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Gramercy was nice. I did have to change my time and plans but they haddled it ok. I would recommend them. The location is stunning!
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Reviewed On:
07/10/2009
Services Used:
Ceremony & Reception Venue
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ShellZoe and Bsroache
Wedding: 05/09/2009
Reviews:
11
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We fell in love with this venue while snow was on the ground and everything in the garden was dead. We held our wedding in May with the garden looking perfect. The staff were there but in no way were they "in the way"... The venue was beautiful. The staff throughout the entire process were friendly and helpful. They allowed us to do some things we wanted and didn't mind that the party went a tad over schedule. I HIGHLY recommend this venue!!
We'll be coming back for our 1 year anniversary to stay in the Cassatt Suite again!!
(We booked out the entire mansion including all guest rooms)
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Reviewed On:
06/01/2009
Services Used:
Ceremony & Reception Venue, Event Rentals
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Ashley
Wedding: 05/07/2009
Reviews:
6
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The Gramercy Mansion is an absolutely gorgeous place to get married. We got married on a Thursday and that saved us a lot of money as well and we still had a great turn out! We were only disappointed when we had to pull some strings to get the staff to replace broken christmas lights that were strung from the ceiling to illuminate the ceremony area and the reception site. I would think they would do this without asking. Still, the mansion is beautiful and everyone that attended loved the location.
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Reviewed On:
07/07/2009
Services Used:
Ceremony & Reception Venue
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KellyVi
Wedding: 03/14/2009
Reviews:
6
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This was a beautiful place to have a wedding! The staff there was so helpful and friendly. We were able to visit several times to look at the space, and could do so on very short notice. They have several officiants on staff who (for an extra fee) can perform your ceremony. This is also a bed and breakfast, so we were able to stay here on our wedding night, and our families were also able to stay here. The breakfast is also amazing! I'd highly recommend Gramercy if you're looking for a somewhat eclectic, yet elegant country location that is very convenient to get to in the Baltimore area.
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Reviewed On:
03/24/2009
Services Used:
Ceremony & Reception Venue, Officiant
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Jessica
Wedding: 01/23/2009
Reviews:
6
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AMAZING ALL AROUND! My husband and I celebrated an unforgettable 5 year Anniversary & Vow Renewal!!!! :)
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Reviewed On:
03/27/2009
Services Used:
Ceremony & Reception Venue, Officiant
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4.4/5.0
