Pricing:
1. Do you offer discounts on large orders? We offer discounts--deducted automatically at checkout--on bulk purchases of many of our items. (Discounts start at 6+ cases on some items, rising as high as 20% on orders of 50+ cases.) We do not offer discounts based on the overall size of your order.
2. Are these items the same quality as the goods sold in your eBay Store? Yes. Exactly the same.
3. How are you able to keep your prices so low? We stock a relatively small range of carefully-selected, quality items in extremely large quantities. And we buy directly from manufacturers whenever possible. This allows us to get the best possible prices, and to pass savings along to our customers.
4. Okay, so your prices are low. But why is shipping on votive candles and holders so expensive? A single order of 72 votive candles and holders weighs more than 20 pounds--which limits our flexibility, despite our efforts to ship as inexpensively as possible. Keep in mind that your final price comes to about $.74 per votive/holder unit after shipping costs (which include insurance) on a single order. That price drops to a little less than $.60 per votive/holder unit on an order of 6 cases.
Candles and Holders:
1.What are the measurements of your votive candle holders? Our popular cylinder
votive candle holders measure approximately 2.5 inches tall and 1.75 inches in diameter. Other styles have larger openings. (They are all designed to fit the votive candles sold on our site.)
2.What are the measurements of your votive candles? Our
votive candles measure approximately 1.5 inches tall and 1.375 inches in diameter.
3.Can I use tea lights in your votive candle holders? Because metal conducts heat, to avoid breakage we recommend removing tea lights from metal cups before placing them in our votive holders.
4.Your votive candles are supposed to burn for 10 hours. When I tested one, it didn't last nearly that long. What's going on? Votive candles are designed to be burned in tight-fitting holders like the ones sold on our site. This allows the wax to be drawn up constantly toward the wick for the longest possible burn time. Votive candles will not burn as long if they are placed in loose-fitting holders. (Burning votive candles without holders is not recommended.)
5. What's the best way to clean your candle holders? First, freeze the holder to loosen the wax. After removing the wax, dishwash or hand wash using a soft cloth and non-abrasive soap. Note: Scrubbing colored holders may remove their glaze.
Tulle:
1. Is your tulle top quality? Is it coarse or soft? Our
tulle is fine, soft, veil-quality bridal tulle. (Some of our best customers are veil manufacturers and fashion designers.) We also sell nylon net, a coarser fabric with larger holes, but that is a separate item.
2. What is nylon net? Nylon net is similar to tulle, but it is stiffer, slightly coarser and has larger holes. It is known for being used in tutus and petticoats, but it's also great for floral arrangements and decorations.
3. What is diamond white? Diamond white is a slightly muted white--less bright than standard white. It is often used to get a "softer" look than standard white.
4. What is shiny white? Shiny white tulle is knitted with an iridescent (shiny) yarn. It glimmers and sparkles when it is hit by light.
5. How are tulle bolts and rolls packaged? 52/54" bolts are double-folded. 70/72" and 108" bolts are four-folded. Tulle rolls are wound tightly around cardboard cores.
Service:
1. When will my goods ship? For a detailed discussion of our shipping terms, see the "
Shipping Terms" page on our sitee. With the exception of candle orders, we ship the same day (Mon-Fri before 2pm) that we receive your credit card, Google Checkout, Paypal or money order payment. Orders that include candles are generally shipped Mondays only.
2.How long will it take you to reply to my e-mail inquiry? We answer e-mails seven days a week and most inquiries within 24 hours.
3. Who is Cudge.net? Are you reliable? See our
About Us page. And check out the customer reviews
here.
4. What is your return policy? ALWAYS contact us for a return authorization number before returning a product. Returns for a full refund are available on many items provided they arrive at our location in their original condition within 30 days. Returns not accepted on perishable items.
Neither original shipping charges nor costs incurred returning an item will be credited. If delivery on a shipment is refused, costs incurred by us to retrieve and restock the goods will be recouped out of the purchase payment. Cancellations can't be guaranteed.
Concerned about whether an item will be returnable?
Contact us before buying.
5. I notice you're located in New York City. Can I pick up my order to avoid shipping charges? Go to our "
About Us" page and scroll down for information on picking up an order.
Payment:
1. What payment methods can I use at your site? We accept Visa, Mastercard, American Express, Discover and Paypal payments through our secure online shopping cart. We also accept payments via Google Checkout.
2. Can I call in my credit card information or e-mail it to you? No. We accept credit card payments through our secure shopping cart only.
3. Can I pay you with a check? Yes, we accept checks and money orders. (We will wait for your check to clear before sending your order.)
Contact us for check and money order payment instructions.
5.0/5.0
; "Candle holders by the case.")
; "Several different styles.")
; "Candles by the case.")
; "A wide selection of favors at great prices.")
; "Decorations at great prices.")
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