Bad experience with my florist -Please learn from me :(

She said that she was going to email me the contract. (I forgot to mention that that day she gave a written quote/proposal, including the price, characteristics of the arrangements, etc). I kept asking her for the contract almost every single week she always had an excuse. During the summer, I called her to ask once more for the contract and I said that I was also thinking about having the roses on a different color. She said no problem, and started writing things down again a gave me a different price (higher by the way). This is happening 1-2 months before my wedding, after I had already said no to all other florists. She kept insisting that the price she had previously gaven me did not cover for what I wanted it. Thus, I scanned the written proposal (which included price and types of flowers) that she gave me the day we met and sent it her saying "for your records" (good thing I kept that copy). After that she start talking to me with actitud but accepted it (cont.)

I go to her shop for a sample. The samples were a bunch of hydrangeas and green leaves coming out of everywhere, when it was supposed to be roses, cala lilies, and orchids. She did two different samples the same way. I almost cried and my MOH who was with me talked to her (I could not talk) and then the florist finally did something similar to what we had talked about (similar, but not it). I am like 1 month away from my wedding and I do not want to start all over so I said yes to the last one she did. She (and I) took pictures of it and agreed that that was going to be the one. The day of the wedding, while I am doing my hair, she calls me and said that she added extra flowers to the arrangements, hydrangeas, to make them look better. SHE DID ALL THE ARRANGEMENTS AS ONE OF THE ONES I SAID NO TO. She did not event asked me. She just sent the flowers and called me after the flowers were on their way to the venue (4 hours before the wedding). That is not professional.

Wow! Have you spoke to her since the wedding at all??

Wow. Since she broke her part of teh contract did you pay? Is there any recourse for situations like this? You had in writing what she promised and she didnt deliver. I'm sorry you had to deal with that.

Oh sweetie - that was awful for her to do! So sorry and I know how it must have bothered you but I will bet the guests didn't even notice. If it was expensive you can always take her to small claims court to get a refund.

Has she been paid in full?

Yes, I paid in full like 2 weeks before the wedding. I have not even talked to her because they of the wedding I did not wanted to deal with that and then we went for our honeymoon. But I will give her a call this week and make sure to leave her a respective review.

WWChristina, can I say her name here? Will my discussion be removed if I do so?

Wow... that is awful. I'm so sorry you had to go through that!

Isabela! That is terrible!! I am so so so sorry! I HATE crooked business owners, such slime balls!

Wow.. i'm a florist and i would NEVER just change someones flowers. the only way i'd even switch something is if it came in bad or the wrong color, and i would tell the bride what i was going to do in the few days before the wedding when i pick up the flowers, and the circumstances of the switch. everything is always written out so no matter how long it's been since i've talked to the bride, i know exactly what she wanted! wow.. just wow..

That is exactly what i said... WOWW. I mean, I am the type of person that I would prefer someone to give just 3-4 calla lilies, or a single orchid because it looks elegant by itself. But when she added a bunch of hydrangeas and green leaves the arrangements were not what I wanted anymore. I prefer things simple and elegant instead of a bunch of cheap flowers just to make it look like it has a lot. If you like those types of flowers it is fine, but that was just not me; it was not what I was looking for .

Review her on the vendor side of WW and post the link here lol. You CAN give bad reviews and if I was in your shoes, I'd be taking her to court. Even if you don't have the "contract"(if you don't) You have the original quote, the photo of what she was supposed to do and the emails from her. I'd be getting a good chunk of money back....

@Anonymous - No, please do not post the name of your florist here.

While I'm SO sorry to hear about your experience, reviews are meant to be posted on the review side of the site to retain the integrity of our review platform.

I appreciate your cooperation with this!

@Mrs. Clark, I have both, the original quote and the signed contract and they are the same thing basically. And many people have told me to do the same time. I just do not have the heart to take someone to court, but seriously, what this woman did was not professional at all. It seems like she waited until the last minute so I would not be able to find another florist.

@wwChristina, Thanks for you response. I am writing reviews for my vendors right now and I will write one for her at the proper location.

And I do not know why my name was changed to Anonymous hahaha.... maybe it was as I was writing the reviews. sorry about that.

Many people have mysteriously become anonymous :-)

I'm sorry you had troubles with her. If nothing else, write reviews everywhere. But I'm curious- the flowers in your back and married post are gorgeous! And obviously not hydrangeas. Has she only messed up the centerpieces? Do you have pics of those?

@Anonymous- I would also make sure to post a review on the BBB if after you contact her no other recourse will be done.

Hope it all works out for you.

Yes Mrs. S, I loved my personal flowers. The problem was only with the centerpieces.

I have pictures on my cellphone for the sample but not for the ones that she did the day of the wedding. I am sure the photographer took pictures of the centerpieces but I have not received all his pictures yet.

@jessica and @Lynda, thanks. It worked out in the sense that my guests do not know anything about this and they did not see the sample. Just me, my MOH, FH and another girl were present the day she did the sample for us.

Phew, that's somewhat of a good news! It would have been really beyond awful if she messed up personal flowers too!

I am so sorry things worked out like this for you. While it doesn't take away from your day, it does put a damper on things. Yes, every wedding has a hiccup and the best laid plans can get skrewed up. However, when it comes to the flowers, it is unexcusable.

I hope you can set type of compensation. Good luck.

I think you need to find a way to get some of your money back. A florist gets flowers at a wholesale rate ... which typically means the majority you pay for is their time and design. If you didn't get the design you had discussed and agreed upon, you deserve to get your money back. I'm sorry you had such a bad experience