Everyone from the front desk to the wait staff was amazing. Working with Paola was a pleasure and her response time was quick. She was knowledgable and helpful. Rooms were recently renovated and the ball room was beautiful and clean.

We searched and looked at quite a few venues for our wedding outside and within Richmond. We both left The Westin Richmond with a strong feeling that we would end up returning, which we did. One of the best things about Westin Richmond is the staff - no matter who it is you are dealing with, the same standard of offering high customer service prevails. We contracted Westin for both our wedding ceremony and reception. We worked closely with Rachel for the majority of our wedding planning. She is superb! Five stars aren't enough for her. She is super responsive, go the extra mile and beyond to meet your needs and provide as much added value as possible. They made it easier for us not to have the need for a wedding planner, just a day of planner, and even then, they helped greatly in taking the load off us. Shout out to some of the other Westin Richmond staff - Chef John, Jazmine, Standford, Michael, and others who made the process and the day as stress free as possible. On the day of our wedding prior to the ceremony, We were told a few times of how calm we were. This is due to God's imparted peace and knowing that I'll be tying the knot with my soulmate as well as knowing that Westin Richmond's job is to take the stress as much as possible away from us regarding a number of the activities. They certainly did a great job of this and we are more than grateful.
I strongly recommend Westin Richmond as a venue for your wedding. We have no regrets at all in our choice.

They were wonderful and stress free

The Westin was a great venue. Beautiful facility and staff were top-notch from the first meeting until after the wedding. Frequent meetings to go over EVERYTHING. Truly wanted the Bride and Groom to have a beautiful wedding experience.

I can only say good things about Callee Miller and the rest of the Westin Richmond staff. We never hired a wedding planner — Callee took care of everything.

Pros:
- All-in-one package includes tons of details: food, lighting, vases, chargers, folded napkins, silver stands for table numbers, linens…
- Two nights in a beautiful wedding suite. We bought a third night at a reduced rate
- Large event space
- Efficient staff, including bartenders, catering staff, and cake cutting
- Quick response time. Callee is ENDLESSLY patient.
- The courtyard has fire pits. Awesome!
- They let us add local Richmond breweries to our bar.
- They refrigerated all the flowers our florist dropped off early.

True Highlights:
1. The groom is Filipino so we wanted to include traditional foods. Callee arranged multiple tastings for us as the kitchen tried different recipes to create the food we wanted.
2. I was sick the week of the wedding, and I missed some of the reception because I was ill. Everyone was really helpful, outlining alternate timelines, boxing up some reception food since I couldn’t eat it, even sending chicken soup to our hotel room for me! This messed up our reception timeline, and all our vendors kept everything running smoothly. (Eventually I made it to the reception and had a lovely time!)
3. We stayed two nights at the Westin afterward, and there was only one staff member we interacted with who DIDN’T know us as “the newlyweds” and go out of her way to congratulate us.

Cons:
- Maybe not the best option for smaller weddings. But maybe there’s a smaller room.
- No exterior windows in the ballroom, though we could use the courtyard (our event was during the day).

I’d definitely recommend the Westin! The space is beautiful, especially the courtyard, and the food is good… but it’s their customer service that truly sets them apart. The entire staff is phenomenal.

I literally planned my wedding in 6 months and it wouldn't have went as great if it wasnt for the help of Katherine and Tisha. Theyyy are greattttttttttt and such a pleasure to work with. During the 6 months the amount of people attending my wedding went up by 100 ppl and they were still able to work with me. The Westin Richmond staff are amazing and provide GREAT customer services. I can't say one thing I loved most about the venue because everything was GREAT. I'm so happy that I choose the Westin for my venue...and if I had to do it again I wouldn't change a thing... the food was amazing. My guest wont stop talking about how amazing it was...thanks Westin Richmond for making my day a one to remember for all

First and foremost all I want to say is that The Westin provided amazing customer service as well as handled all of our 'day-of' issues promptly and completely. I would recommend to anybody who is considering this venue!

My wife and I took a look at this place and from the main get-go we loved the ambience through the hotel as well as the nice staff who was helpful throughout. We booked The Westin a couple months prior to our wedding on August 1st. Our main point of contact was with Tisha Cuffee as well as Feliks Schwartz (General Manager).

We used The Westin for our 300 person guest list and used their catering service for half of our guests. From the very beginning, Tisha was at our disposal helping us with any scheduling in terms of us visiting the venue to organize the set-up, flower arrangements, etcetera. She was very prompt with her responses and was more than helpful with anything we needed leading up to the event.

The venue the night of was amazing and the food was very good as well (stated by most of our guests). We had one small 'hiccup' on the evening of the reception and we handled it by talking with management and the whole staff after coming back from our honeymoon. All in all Feliks, Tisha, and company took care of us as they made us feel we were priority #1.

They were polite, professional, and helpful and anything you would ever ask for in a venue and food provider. Thank you guys for making our night memorable and we'll surely do business with yall again.


Best Regards,
Chris

The first time my husband and I visited the Westin Richmond we both knew we wanted to book our wedding here. The hotel has a nice relaxing and modern feel to it. The staff was always polite and professional. We had the pleasure of working with Tisha, the event coordinator at the Westin. She was very helpful and always available when we need her. On the day of our wedding I was amazed how everything turned out. The staff made sure everything ran on time, the food was amazing, and everyone was so helpful. Thanks to the Westin our wedding was a dream come true.

Excellent experience from start to finish!

As the father of the bride, I can't think of a better vendor and location to have a wedding rehearsal dinner and wedding reception. The location and the facilities are magnificent. The service and service providers were simply awesome, especially Ms. Cuffee and Food Services Manager. Ms. Cuffee kept everything on track, she was exceptionally diligent as far as communication was concerned, and she made my wife and myself extremely comfortable with everything.

The facility was easy to find, exceptionally clean, and really comfortable for my entire family and friends. Additionally, the entire experience was very affordable.

I would definitely recommend this venue to anyone that has an event such as a wedding, reception, retirement event, etc. to consider using this venue and staff.