The Menagerie

1601 W 38th St No 7 Jefferson Sq, Austin, TX 78731 Map · Phone number
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  • Reviews 3
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About The Menagerie

Since 1978, The Menagerie has been one of the most trusted names in jewelry in central Texas. We are a well-established jewelry store that has grown with our community from a small store to a multiple brand jewelry and gift retailer. We have served generations of families as their trusted jeweler for brilliant diamonds, beautiful fine jewelry, treasured gifts, custom-made styles and expert jewelry repairs. The Menagerie is committed to making every customer feel at home with our personalized service and our classic to cutting-edge jewelry designs. Our years of experience and services have built a legacy of integrity and trust with our customers.

Because we love celebrating the special times in our customers' lives, we also offer full-service bridal registry of fine china, crystal and sterling silver. Today, we are privileged to showcase the world's finest manufacturers of tabletop, including Baccarat, Waterford, William Yeoward Crystal, Bernardaud China, Royal Crown Derby China, Anna Weatherley China, Herend China, Moser Crystal, Reed & Barton Flatware, Wallace Flatware, Moser Crystal, and many more.

At The Menagerie our mission has always been a tradition of trust, high ethical standards, knowledge of our jewelry products and services, fair pricing and value for our customers, as well as giving back to our community through donations to local non-profits. When you purchase a product from The Menagerie, you can rest assured that a portion of the proceeds from each sale will be donated to one of several local, Austin charities.

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3 Reviews for The Menagerie

Recommended by 100% of couples


5.0 out of 5.0
  • Quality of service 5.0
  • Professionalism 5.0
  • Flexibility 5.0
  • Value 5.0
  • Average response time 5.0
Sort by:
  • D

    Danielle · Married on 05/24/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The best thing about The Menagerie is its top level customer service. I found an amazing and unique wedding ring among their great selection. They ordered and shipped the ring to my address in Philadelphia. The ring was too big and I felt badly having to go back to them to exchange it, but Leslie was so reassuring and on top of things. She re-ordered a smaller size and the Menagerie covered the shipping costs. Their main concern was getting me the right ring and making sure that I was completely satisfied!

    Because of this excellent customer service I decided to open a bridal registry there on my next visit to Austin several months later. Kelsey spent a lot of time with me and my mom to pick out the right dinnerware and we ended up with some really special things that you can't find at the big box stores. They gave us a bottle of champagne and celebrated with us. Every time someone bought a gift on the registry, I received a hand-written card in the mail with the item and the buyer's message. These personal touches go a long way for a great experience.

    I kept in contact with Kelsey by email afterwards to make changes and she was always very helpful. I did have some issues with the website, especially since they switched over their website during my engagement, but the staff was always helpful in sorting things out. I would definitely encourage other brides to consider adding a Menagerie registry because the customer service makes for a completely different experience and the unique and high-quality pieces you'll find make it worth it.

    Sent on 06/03/2015
  • J

    Julia · Married on 04/26/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    My registration at the Menagerie was wonderful start to finish. The selection on stainless, silver, china, giftware, accessories, servingware and unique gifts and items is unmatched. The service is even better. Vickie and her staff truly cared about my engagement and my registration, they were knowledgeable and were able to give advice when needed. Emails were always answered promptly and they kept impeccable records of my registry. Visiting the store was even better because there was always someone there genuinely glad to see me and beautiful new things to see. Highly recommend for registry and gifts.

    Sent on 09/24/2014
  • J

    Jena · Married on 08/31/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The owner, Vickie, is a gem. She worked very closely with my fiance and I recently when we needed to re-set his grandmother's stone in order to make my engagement ring. Vickie listened to all of our questions and concerns, did a ton of research and guided us throughout the entire process. She is so vibrant and energetic and always welcomes us with open arms. Vickie and her wonderful team also made setting up our registry a fun experience! Everyone who works there is friendly, knowledgeable, and professional. My husband and I had our wedding bands made here too, and they are perfect. We will be loyal customers for life. They are the very best!!!

    Sent on 02/16/2015

Awards

3

The Menagerie FAQ

  • Which of the following services do you offer? Appraisal, Cleaning, Ring Sizing, Shipping
  • What kind of jewelry do you offer? Antique Accessories, Antique Engagement Rings, Antique Wedding Bands, Custom Accessories, Custom Engagement Rings, Custom Wedding Bands, Designer Engagement Rings, Designer Wedding Bands, Handcrafted, Loose Diamonds, Ring Setting
  • What is your average turnaround time for an engagement ring? 1-2 weeks

Map

  • 1601 W 38th St, No 7 Jefferson Sq Austin, 78731 See on map
    5124534644 (Phone number)

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