We ended up having an amazing reception at the Sheraton Mission Valley. Its great for a large indoor wedding. The staff delivered great service during dinner and the director of catering, AnnaMaria San Filippo, was very helpful throughout the planning process. She is so easy to work with and great at guiding you if you are lost during planning however, there were a few disappointments on the wedding day.
1. The SEATING CHART WAS WRONG!!! I had worked so hard on the seating chart to be perfect for our families. THere were no excuses as to why this mistake was made. I was constantly following up with her and she had her own copy printed out and a back up copy in an email.
2. RESERVATIONS WERE NOT BOOKED! We were so upset because we needed a suite for the bridesmaids to get hair and makeup done. Again, there were no excuses for this mix up. I had followed up multiple times to make sure we had our suites. They ended up giving us 2 regular rooms because they had given away our suites.
3. They didn't give us our leftover wedding cake. We had a significant amount of cake that wasn't cut during the reception. It was so expensive that I would have liked to take some home or given some to our parents. They claimed that there was no cake available to us.

The reason I took off a star on "Quality of Service" is because of these mistakes. Otherwise, the service to our guests was great. Also, on "Responsiveness" I took off a star because AnnaMaria was hard to get a hold of at times but she was great to work with once you had finally spoke to her.

On a higher note, the wedding ended up being beautiful. Everything else was terrific. The food is AMAZING especially for the price compared to other vendors. I liked that the hotel was recently renovated and everything looked new/clean. They let us bring in our own wine and beer which saved us so much money. They set up all details (i.e. napkins, favors) for us. All the staff is extremely professional and friendly. Despite how disappointed I was on the mistakes they made, I would still recommend this venue for a large wedding.