Not so Hip After All
To say my experience with Gracie and with HIP at the Flashlight Factory was less than positive is an understatement. This is very long, but worth a read if you are considering this as your wedding venue.
From the beginning, I found it odd that when I requested a floor plan or a drawing of the space, she directed me to her Instagram highlights to see how the tables could fit in the space instead of just providing rough dimensions of the different rooms. I signed her contract in February 2019 for a June 2020 wedding venue rental and asked for a signed copy by her to be returned to me for my records, and she never did. The venue’s space is very cool and was exactly what I envisioned for my wedding, so I didn’t let it bother me.
On October 28th, I get an email from my wedding planner (separately hired, not associated with the venue) asking if I had heard the news from Gracie about the venue no longer being able to hold my guest count (200) due to fire code violations, and that the venue can now only hold 50 people or less. I never received an email from Gracie or HIP stating that this major issue had arisen. I had to email her to find out what was going on. She said she didn’t have much information to share but that if I was uncomfortable waiting, she would issue me a refund. She also stated “I will be sending updates as I get them.” I asked specifically what the findings were so I could get a feel for what a realistic timeline would be (e.g. More exit signs? Blow out a wall to make a new exit etc.). Her reply did not answer the question and it said “Keep an eye on IG it’s the fastest way to reach everyone” and that the issues were small and were fixed already, that it was more of a zoning/permitting thing, and that she “just moves a lot faster than the city.”
November 19th, Gracie posted an IG Story video saying that there is some sort of meeting happening in December, and I emailed on 11/20 to ask several questions, including again asking what the items-to-fix are (her 11/19 video stated that all but one item has been fixed, a change from her prior update). She did not answer what the items were.
HIP at the Flashlight Factory also has two Airbnb lofts that come with the 3-day wedding rental, one of the major selling points of the venue – cool, convenient, big spaces to get ready in and spend the night. I saw on Airbnb on 12/13 that one of the lofts was listed as available on my date in 2020, so someone searching online could actually book it on Airbnb for my wedding night.
On 12/16 – 12/17, Gracie posted another IG Story saying her zoning meeting was rescheduled but maybe they would get a Christmas miracle. I emailed to ask when the meeting was, what was being discussed in the meeting, and what the possible outcomes are. Her response was that it is frustrating that she doesn’t have more information and “I think we should refund your money so that you can move on with another space. We both want the same things but I don’t want to cause extra stress with our current situation. Again I am truly sorry this has happened and I wish you the best of luck on your wedding journey.” I accepted her refund and then did not hear anything for almost five days, but I did receive the refund check.
In mid-December, I personally called the Allegheny County fire marshal and department of permits to obtain more insight into this situation, because I felt that there was more than was being shared. The offices explained that HIP has a permit as a “business / storage” space, not an “assembly” space, which is why their number of occupants is less than 50. I asked what a typical timeframe for granting a new permit is, and they said usually 30 days unless it is a more complicated situation. They said HIP had applied back in August / September 2019 for a temporary permit (valid for 6 months) which has not been granted. My major takeaways from this are that Gracie has known about this issue since the summer and only started telling her clients in October / November. The other concern is that the application was apparently for a temporary permit and not a permanent solution.
In all of this time, Gracie never once sent an email communication to us as her paid clients. An Instagram-only communication model seems too unprofessional for the cost of renting her space. My fiancé does not use Instagram, and I often cannot watch videos with sound while at work. The Instagram stories of Gracie speaking also disappear after 24 hours. I did not appreciate having to repeatedly ask the same question, only sometimes receiving answers, having to repeat my questions on more than one occasion. I recognize that she does not have or cannot share all of the answers, but we would have appreciated some transparency. In her final email where I was essentially booted for asking too many things, she said she didn’t have the info when her story said she had a date reschedule. She did have a date and did not want to share it with me. This whole situation is something that should not be blamed on the city for being slow and was controllable as a business owner. All venues in Allegheny county have to deal with Allegheny county. It is a level playing field. Things do happen, and sometimes the way they are handed can make up for it, unfortunately not the case in this situation. Ultimately, I am happy to be moving on with a new venue that has been excellent with communication and very professional thus far.