Deckci Decor responded with the following comments:
We are very disappointed to see a negative review from this client. She
was very pleasant to work with and only expressed disappointment with our services after being invoiced for one damaged linen. Our terms and
conditions (which can be found on our website and are provided to every
client) do state that we only accept cash or check, and this client never
communicated with us that she had issues with this policy. Additionally,
this client did not request an after-hours pick-up. We do often
accommodate after-hours pick up requests, but this client did not request such an appointment – nor did she express any difficulty picking up the linens at the time she selected for her pick-up.

The initial email that informed her of the damaged linen did not state anything about the cleanliness of her linens. Only after she disputed the possibility of the damage by stating her family had inspected the linens prior to returning them, did we mention that the linens were very dirty which is likely why the stain was missed. We also stated that it is not unusual for linens to be dirty when they are returned, as we did not intend to make her feel her linens were unordinarily dirty.

This was not a typical stain – Deckci deals with a variety of stains after every event, 99% of which we can remove. The stain this client was invoiced for was a large approximately 1ft x 1ft area that had bright green chewing gum smashed into it. She was provided with the opportunity to see the damage for herself, which she declined. Unfortunately, as a small business that strives to keep its prices affordable we must require clients to replace any items damaged, which is standard and is communicated to every client prior to contracting with us. Our rate of necessary replacements is quite low, and we take pride in handling any issues that occur as professionally as we can.

We are pleased that the linens looked wonderful at her event, and will continue to provide beautiful décor at affordable prices.We are very disappointed to see a negative review from this client. She was very pleasant to work with and only expressed disappointment with our services after being invoiced for one damaged linen. Our terms and conditions (which can be found on our website and are provided to every client) do state that we only accept cash or check, and this client never communicated with us that she had issues with this policy. Additionally, this client did not request an after-hours pick-up. We do often accommodate after-hours pick up requests, but this client did not request such an appointment – nor did she express any difficulty picking up the linens at the time she selected for her pick-up. The initial email that informed her of the damaged linen did not state anything about the cleanliness of her linens. Only after she disputed the possibility of the damage by stating her family had inspected the linens prior to returning them, did we mention that the linens were very dirty which is likely why the stain was missed. We also stated that it is not unusual for linens to be dirty when they are returned, as we did not intend to make her feel her linens were unordinarily dirty. This was not a typical stain – Deckci deals with a variety of stains after every event, 99% of which we can remove. The stain this client was invoiced for was a large approximately 1ft x 1ft area that had bright green chewing gum smashed into it. She was provided with the opportunity to see the damage for herself, which she declined. Unfortunately, as a small business that strives to keep its prices affordable we must require clients to replace any items damaged, which is standard and is communicated to every client prior to contracting with us. Our rate of necessary replacements is quite low, and we take pride in handling any issues that occur as professionally as we can. We are pleased that the linens looked wonderful at her event, and will continue to provide beautiful décor at affordable prices.