Chocolate Maven Reviews
Chocolate Maven
Santa Fe, NMReviews
4.3 out of 5 rating
11 Reviews
4.3 Good
-
Quality of service 4.3 out of 5 rating
-
Average response time 4.2 out of 5 rating
-
Professionalism 4.2 out of 5 rating
-
Value 4.3 out of 5 rating
-
Flexibility 4.4 out of 5 rating
81%
Recommended by couples
Awards
11
-
Amanda Sent on 11/12/20175 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
The cake was gorgeous and delicious! -
Quality of service
-
Danielle Sent on 11/14/20155 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Grace, Rachel and everyone at Chocolate Maven did such a BEAUTIFUL job with our wedding! From the cake to the biscochito favors to the bridal tea... everything was lovely and delicious. Everyone was so helpful and excited to work with us. I highly recommend using Chocolate Maven for your big day!! -
Quality of service
-
Sandra Sent on 07/14/20145 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Grace and The Chocolate Maven were outstanding! I had to plan a wedding over the phone from Florida. She made helped me with my choices and was very friendly. I wanted a non traditional wedding cake so my father made three cake stands different at different levels and ordered 3 different cakes to put on top of the stands. We chose a gluten-free German Chocolate cake with White buttercream icing, a rustic strawberry and blueberry cream cake, and a tiramisu cake. The cakes were SOOOOO GOOOD! The German Chocolate was my favorite but the other 2 cakes made a big hit as well with my guests. They were delivered on time and set up to perfection. Grace even followed up with me after my event to congratulate me and thank me for the business. A+ customer service. Check out their website for pictures of their traditional wedding cakes. They all look amazing! I thought there cakes were so good that I stopped in their bakery a bought some of there delicious pies to give out to my grandparents. Best of luck to all the new brides! -Sandy -
Quality of service
-
Elizabeth Sent on 10/18/20135 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Chocolate Mave provided a truly amazing cake for our intimate wedding at my sister's home in Santa Fe, NM. Without doubt, it was the most delicious, rich, moist cake we have ever had! The flavors all worked together in amazing harmony, and it literally melted in our mouths. We were so very happy and pleased.
We will be back to Santa Fe many more times, and we plan to make Chocolate Maven one of our regular stops. We can't wait to try many of the baked treats you have!Chocolate Maven's reply:
Thank you for choosing Chocolate Maven Bakery and Cafe for your wedding. What a beautiful description of the cake. We appreciate the positive feedback and look forward to seeing you again. Congratulations on your wedding! -
Quality of service
-
User1107398 Sent on 03/11/20135 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Cheron was AMAZING!!! Very accommodating to any changes I made. The grooms and wedding cake came out exactly like the picture I sent her, everyone was raving how much they were " works of art," and they tasted as good as they looked! She was absolutely a treat to work with, so sweet and easy to talk to and get ahold of. Would highly recommend her work!Chocolate Maven's reply:
Cheron is wonderful and very talented. Unfortunately, she is no longer in New Mexico, but we loved having her while she was here. I'm so happy to hear that she was wonderful with you as well. Reyna, our current wedding cake baker is also extremely talented, and we are so lucky to have her. Thank you for the great feedback! Congratulations again. -
Quality of service
-
Yumi Sent on 07/27/20125 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Now I see why Chocolate Maven has such a fantastic reputation! Our wedding cake was beyond delicious and we ate leftovers for several days!
I was a little nervous because we decided to go with a sheet wedding cake instead of a tiered one, but they did an absolutely gorgeous job and eased any of my worries! Everyone loved it!!
Chocolate Maven's reply:
We are so happy to hear that the cake was beautiful and... delicious. Thank you and congratulations! -
Quality of service
-
Jennifer Sent on 06/22/20105 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
I didn't have a traditional cake, but went the cake buffet route instead. I ordered 6 or 7 cakes and a pie. They were all ready for pick up at the time specified. Their cakes are DELICIOUS. Our main cake was the Mayan Chile Chocolate cake - chocolate cake with a subtle chile chocolate cream frosting. This is the most unique cake I've ever had. It even comes decorated with little chile pepper ristras made of icing. Ordering is easy since they are one of very few bakeries in Santa Fe with their menu online. Our guests really loved the selection they had with the cake buffet, too. We even had a wheat free chocolate torte for the guests with wheat & gluten allergies.Chocolate Maven's reply:
We are so glad that everything went perfectly and that we were able to accommodate all your needs. Please look to the Maven again for all, or any, celebratory desserts. Thank you! -
Quality of service
-
Amy Sent on 01/02/20085 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
We met with the owner, who is in charge of wedding cakes, and put together a cupcake tower. We went in not really knowing what we wanted besides cupcakes and a cheesecake top layer, but he helped us pick out some amazing flavors (lemon cupcakes with sugar-coated cherries on top), and when we saw the whole thing put together, my husband and I almost wet ourselves, it was so beautiful! The cheesecake topper was amazing, I could've eaten the whole thing (except somebody beat us to it, but that's another story), and everybody kept talking about how wonderful the cupcakes were! We can't wait to go back on our anniversary and get more!Chocolate Maven's reply:
Thank you Amy! We are so happy to hear that everything went so well, and we apologize that we had not responded sooner. Dharam, the owner, still gives every consultation his undivided attention and expertise to make their cake (or cupcakes) exactly what one wants for their big day. We hope to see you back at Chocolate Maven Bakery and Cafe for your anniversary, or even just for breakfast. I hope all is well and thank you again. -
Quality of service
-
Alba Sent on 01/22/20194.4 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 4.0 out of 5 rating
-
Professionalism 4.0 out of 5 rating
-
Value 4.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
I'm in chocolate heaven
My oh my! What a wonderful little bakery! The black forest cake is to die for! Really a one of a kind experience. -
Quality of service
-
Susan Sent on 11/06/20162.3 out of 5 rating
-
Quality of service 2.0 out of 5 rating
-
Average response time 2.0 out of 5 rating
-
Professionalism 2.0 out of 5 rating
-
Value 3.0 out of 5 rating
-
Flexibility 2.5 out of 5 rating
My experience was unusually bad with this vendor I had high hopes for. My cake was in an accident, ruined, some new cake was thrown together, transported badly, and collapsed again. So I can't know what it WOULD have looked like, since I never saw the first cake. The sugar flowers were not made in house; rather ordered from Etsy, and they were too large and clumsy. The cake itself was dry and some of my guests (130) even commented that its taste was odd. I didn't think the baker understood that I wanted one blush tinted tier, but like I say, I never saw the original attempt. In addition, it took days before I got the whole story, and the owner was not readily apologetic at all. Ultimately the charge for the cake was dismissed. -
Quality of service
-
Sydnie Sent on 12/07/20170.5 out of 5 rating
-
Quality of service 0.5 out of 5 rating
-
Average response time 0.5 out of 5 rating
-
Professionalism 0.5 out of 5 rating
-
Value 0.5 out of 5 rating
-
Flexibility 0.5 out of 5 rating
STAY AWAY FROM CHOCOLATE MAVEN! Their management is awful and the company does not value good customer service. My husband and I had the best cake tasting here, but after that it was all downhill. I had to contact them (over 2 months before my wedding) to get the invoice which I was promised a week after my tasting which was in March. When I tried to pay, I left multiple messages with the company for over a month trying to pay my balance, but if you leave a message they take forever to get back to you. Then the day of my wedding THE ENTIRE flavor was wrong in all 3 layers of the cake! I contacted them a few weeks later and was told I would be issued a full refund by the baker but apparently she was “misinformed”as management put it and they would not be refunding my money and that I was wrong and the cake they made was the correct flavor. My wedding was September 8th and after multiple calls and emails which were unreturned, I was finally able to get back some of my money. I guess they don’t understand the saying “the customer is always right.” I had someone else I know have a similar experience and she was told she was wrong as well. I would definitely go to another bakery for your wedding day!!! -
Quality of service
Are you interested?
Send a message