92 Reviews for Sandos Caracol Eco Resort
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My new wife and I cannot say enough good things about Kiani and her team. They were an absolute pleasure to deal with during the entire process. They responded to all of our emails. * I will note that at the start it can be a while between responses because they are dealing with the couples at the resort so don’t worry *
The whole wedding was basically planned when we got there but we were still a little nervous because we had never planned anything like this. We met with Kiani 2 days before the wedding and she walked us through every single detail. She made suggestions but did not try to upsell us to anything we did not need. She was there for the entire ceremony, cocktail hour, introduction and start of dinner. She worked with all the other staff members to make sure everything went well. Our bartenders, DJ, officiant and photographer were amazing as well.
We do not have a single negative thing to say about our Wedding. I would highly recommend Sandos as a travel destination and wedding venue.
If there could be one word to describe my wedding day at Sandos Caracol it would be perfect. My husband and I have the resort’s wedding coordinator Kiani Pittius to thank for that. She was instrumental in making our dream wedding a reality.
From the moment we started corresponding online, she always provided me with detailed emails that helped guide us through the wedding planning process. Whenever I had questions, she answered them in great detail and used a separate font colour to keep things organized, which I appreciated.
We met with Kiani about two days prior to our big wedding day! She went over everything step by step, collected all the items we brought from Canada, double checked our music selection and reviewed how we wanted our ceremony and reception to go. Throughout it all, she gave us useful advice and tips. She suggested doing a sand ceremony, which was incredibly beautiful and memorable for not only us but also our guests. We actual forgot a stand for the vase that we needed to pour the sand into. Kiani got creative with what she had available and made us a beautiful stand using an old gift box.
I got ready at the spa. I brought a photo of how I wanted my hair and makeup done and that’s what I got! Juan Carlos did an amazing job with my up-do, and Perla did a fantastic job with my makeup. Perla gave me a very natural look that looked great in photos. A few of my guests who got their hair done with various people at the spa all came out incredibly happy with their wedding hairdos.
The day of the wedding could not have been more magical. Kiani had everything set out the way we envisioned it. She came to pick me up, had the cart decorated with flowers and made me feel comfortable and at ease. The beauty of the cenote and the wedding décor blew me away. She helped with my long train so I wouldn’t trip and made sure the wedding started off on the right note.
The Caribbean Fantasy Wedding at Sandos Caracol Eco Resort was an excellent choice for our needs and dreams as a couple to be married. Kiani & Anacaren were the perfect wedding planners and coordinators to make this adventure possible for us. They listened patiently to our requests and with admirable flexibility, respect, organization and punctuality made them all a reality. They were there for us accompanying us thru the process of selecting all the details for the wedding ceremony, the cocktail, and the reception. They allowed to do what we needed and wanted without rushing us while we complied with all the predetermined deadlines, which helped us to feel in control of the process but at the same time supported. They both personally and beautifully coordinated all of our activities and all the personnel that orchestrated our wedding party. Moreover, we wanted an experience that could be financially accessible while at the same time romantic, cozy, intimate, memorable, organized, punctual, flexible, personalized, and beautiful, and . We´ll be eternally grateful for them and all their effort and support for us and our loved ones since day one until the day we left the hotel after the wedding celebration. They will have a place in our hearts forever, Jaime & Geraldinne.
We got engaged 12/4/2016, Booked our date with Sandos on 12/31/16 and got married 11/25/2017.
The planning process was very simple for me, thanks to the wedding coordinator Kiani Pittius. As scary as it may seem to book a Destination Wedding from a different country, she made me feel so comfortable that I was in good hands from my first email to the day i left the resort.
I wrote a VERY long review you can find on facebook or trip advisor! Theres not enough room here.
Our stay at Sandos was great. We did have some room issues, and we had trouble at the front desk. Fortunately the wedding coordinator and assistants helped resolve any problems as they occurred. I felt like a princess the whole week.
We had our wedding meeting day 2 of arriving to mexico, 3 days before the wedding. We were there for about 3 hours. Kiani was SO patient with us. We went over everything and paid that day on our credit card. AnaCaren took us for a tour and explained how our entire day would go, and answered my 1000 questions. When we got there we told Kiani all of the issues we had dealt with with the rooms and she took care of everything and had the rooms adjusted. I don’t know if I would have been as happy with our stay at Sandos if it wasn’t for Kiani. We had a few other helpful staff members, but she went above and beyond for us and we are so grateful!
During my wedding I felt like the wedding coordinators AnaCaren and Kiani were my friends. They helped me feel comfortable when i was nervous, and I didn't lift a finger or worry about anything.
The reception was set up beautiful. I didn’t see it set up until I got up to my reception during her wedding and it was better than I imagined.
I would go back and do it over and over if I could! We had 41 guests and everyone completely had the time of their lives!
We came with a group of 39 for one week stay November 18-25th. We married on the Tuesday 4pm at the cenote. The minister Christian was thoughtful and funny it took about 20 minutes which was perfect. We had our reception on the roof top terrace from 6pm till 9 pm and moved our cocktail hour to end of night from 9pm to -10 pm and extended the DJ for the last hour for an additional $150.00 it was well worth it as the dancing and celebrating went fast after dinner. Kiani and Anna and their whole team made the process go smoothly and stress free. The bar staff and wait staff at the wedding were fun and fast and incredibly professional too. We stayed in the adults only side and it was beautiful. Our rooms and scenery around us were perfect. The food at this resort is amazing and the drinks and service were worth every penny we spent to come here. Everyone at this resort made us feel so special as the bride and groom we would love to come back again in the future and we have yet to go to the same resort twice. Huge thank you to Kiani and Anna for their help the amazing work they do. Both these ladies deserve a raise and more time off as they work SOOO hard for the brides grooms and all their guests here. The entire Sandos team we thank you and appreciate all your hard work. Special shout out to Lety at the adults only pool area for taking all our drink orders and becoming a great friend to us and Roger the bell boy always getting us a ride on the carts to our room so kind, and our favourite server Rosie at the disco she makes the best drinks always smiling too !
I would recommend this resort 10 times over to someone considering it not you typical place jungle feel with lots of amazing animals everywhere.
Kiani our wedding planner was fabulous! She pulled off every additional detail that was requested. She was organized and understanding.
She made this Wedding Day amazing!!!
This venue had something for all of the guests to do—from the kids club to fine dining—it met the needs of people from the age of 1-75. Great people, beautiful venue and Kiani is so experienced at weddings that she pulled this one off without a hitch! Very professional and capable of managing a wedding both big or small.
Sandos was an amazing place to have a wedding! Kiani was fantastic at making sure every detail was taken care of! The venue was spectacular & the professionalism that was displayed by all who were involved was above & beyond my expectations. The staff made sure that everything ran smoothly for the wedding. I was extremely impressed with Kiani & the staff at the Sandos. What a fantastic experience!
Kiani.... where to begin. From the first meeting with her it was obvious that she loves her job and tries her hardest to make everything you want become a reality. The venue was good, but more importantly was the coordinator . Her overall caring and willingness to make sure that the wedding was flawless was breathtaking. We couldn't have asked for a better person to be by our side on our special day. Kiani was the best from beginning to end and even wanted to meet with us afterwards to be sure we were happy with the outcome. The down pouring rain and drunken family members did not stop her. Kiani and her team were quick to adapt and kept us updated throughout. And again, thank you for a wonderful wedding !
Kiani and her team put together a perfect day for my beautiful bride and I. They pulled out all the stops and made it so easy we were actually concerned something must have slipped past us. But no, from set-up to driving us around for photos to serving our guests champagne and setting up a very special dinner the team at Sandos Caracol left us speechless.
My new husband and I are so happy we chose Sandos Caracol. Kiani and her team of wedding coordinators were efficient, organized and overall pleasant. They were quick to respond to emails in the days leading up to the wedding and extremely helpful once we were there. They even met me in the salon during my hair appointment to pick up a bag of decorations that I had forgot to give to them. They worked with me to organize group dinners, were flexible with scheduling and even helped with my one-off requests like circling exact event locations on the resort map so I could buy snapchat filters. I never once felt uneasy or unsure because they were so professional and responsive. The venue itself is gorgeous and affordable. We had 65 guests from the US and we've heard rave reviews from everyone. The mariachi (an extra charge) were fantastic, as was the DJ, the photographer and the videographer. I have zero complaints and am amazed at how smooth everything was! 5 stars all around!
We chose to get merry on the top roof terrace and we use the beach for the coquetel and we were back to the terrace for reception! We had special request and on the last min Kiani made her magic and everything that we wanted heppened. It was definetely the best day of our lifes. All the guests were impress and had a great time! We also used the photografy service and the pictures were amazing! I had nothing to complain about it. Beautiful decor, flowers, amazing food with options for vegetarians and allergies, special drinks very responsable and professional staff! you Kiani and Sandos! We want to go back to celebrate our 1 year anniversary!
The first factor that drew us to this resort was the price point of their packages---considerably more affordable compared to similar quality resorts. The second important factor was the atmosphere and scenery of the resort. Sandos Caracol had the warm, jungle feel to it that we were looking for as opposed to the modern, concrete-palace look that many contemporary resorts are going for these days. The resort offered a good variety of wedding venues (cenote, beach, gazebo, terrace) but the rooftop terrace was by far the best in our opinion. It was located steps away from the beach, offered the best scenery for the ceremony & reception, and was away from the busiest part of the resort. Additionally, the packages they offer can be modified in many ways to suit your particular wants/needs (read: very flexible).
Our wedding coordinator, Andrea, did an outstanding job at getting everything in order for us. She was very friendly, knowledgeable, and made herself always available to us in order to answer our questions and to meet our needs as they came up. To name a few things, she arranged for there to be transportation for us and many of our guests from their rooms to the wedding venue (across the length of the entire resort for some), helped schedule our rehearsal dinner, assisted us with setting up our own decor, but most importantly she was always present throughout our event to ensure everything went smoothly.
The onsite photography vendor also did an excellent job. Their pricing was very reasonable but the photos were especially well done. The photographer was friendly and did a great job of directing us and our guests in the shots. We ended up upgrading our photo package once we saw the photos the following day!
Overall, we couldn't have hoped for a better wedding experience!
Venue and hotel was very nice, staff were very friendly and helpfull. Wedding planning was very accommodating and helpful, very friendly. Very pleased we decided to have our wedding with them
When I heard a month before my wedding I was getting a new coordinator, I was nervous. Having said that, I met Andrea and all of my worries disappeared. Andrea and her assistant did an AMAZING job. I seriously cannot thank them enough. The staff was fantastic. Carmen, who did my hair and makeup at Sandos Caracol spa was also amazing. Thank you Andrea and the wedding team, you made our day incredible. :)
Marine and her team are decimated to ensuring you have the wedding of a lifetime that matches your vision. From the moment I chose this resort we began communicating back and forth. No question was silly and she was always quick to reply. We had our ceromy at the cenote and had a shaman perform our ceremony. The decor was amazing and the shaman they work with was this amazing Mayan medecine woman who gave us a beautiful, unique and interactive ceremony. Our photographer Philemon was fabulous and we have gorgeous and unique photos. Our venue was on the roof top which was magical and then food was delicious. We met a few days before the wedding to iron out the last details and everything exceeded my expectations. The flowers were more beautiful than expected. At the end of the night the team cleaned the venue while we continued to party at the disco and they brought all of our possessions back to our room for us. They also decorated our room with flower petals, candles, champagne, chocolate covered strawberries and left a little gift. I chose to hold my wedding there because I felt it was a unique environment but primarily because of the reviews I read about Marine and her team. She lived up to the reviews and then some. I'm so happy we chose to hold our wedding with them and our guests continuously told us it was the best wedding they've attended.
A wonderful place to get married, very friendly and helpful staff. They had everything sorted and thought through. The venue looked beautiful. The waiting staff at the reception were superb, glasses always being topped up and the food was stunning.
The photographers on site were also brilliant, very good value for money, very professional and fantastic photos.
Only complaint would be the prices in the spa - they were very expensive (especially when you could get a very good, hour long massage on the beach for significantly less cash). Had prices been more reasonable all the girls from the wedding party may have had more treatments on the morning of the wedding.
However - spa aside, everything else was truly magical! I would highly recommend this venue.
Our wedding at the Sandos Caracol Eco Experience resort was a storybook experience! We had a very specific vision in mind and my wife was determined to stick to it! Marine Larret, our wedding coordinator, went out of her way to see to it that our vision was brought to life in vivid detail. She was a constant professional, taking the time to communicate with us every step of the way so there were no surprises or unexpected mishaps. From every last detail including the music, flowers, food, and even placement of the gifts for the wedding party, Marine had everything seamlessly under control. She was delightful and pleasant to deal with at all times and we couldn't be more greatful or appreciative to have had such an amazingly dedicated professional to help us with the most important day in our lives together. Thank you Marine and the wonderful staff at Sandos Caracol for giving us the experience of a lifetime! It was truly remarkable! We would certainly recommend this resort to couples looking to plan a destination wedding. On top of the great adventurous atmosphere the resort offers, there were also many breathtakingly beautiful quiet places to relax and the value of the wedding package FAR exceeds anything else I have seen when looking to plan our wedding or based what I have heard from people I know who are currently planning destination weddings.
My wife and I got married at Sandos Caracol recently and it was the best decision! The wedding planners at the resort -- Marine & Patricia -- were easy to communicate with and were very helpful. We were in good hands.
We got married on the terrace -- part of the Emerald Breeze wedding package. It was beyond perfect; the venue was stunning, and the entire experience was so effortless, leaving us to just focus on having fun and enjoying our day. We hear a lot about couples being exhausted at the end of their wedding day -- going to bed early -- but we had such an easy, fun time that we kept partying at the disco underneath the terrace until all hours of the morning!
The wedding coordinator marine is awesome to work with! She made sure everything went perfect and did everything we asked for. The cenote was set up beautifully for our ceremony and the roof top terrace was so elegant and beautiful for our reception.
Wow where to begin!!! As we started our journey we were both nervous to put our most prized day into someone else's had that we had never met, but wow did they ever do an AMAZING job. From the little things to large things both of these ladies exceeded our expectation!!!! I would recommend Sandos Caracol to everyone that would like to have a destination wedding. We can not thank everyone enough for the most amazing day ever! Miss the staff and resort!!
My husband and I chose the Royal Elite Rooftop Terrace for our wedding venue at the Sandos Caracol Eco Resort. It was absolutely breathtaking. We met with our wedding planner Marine a couple days before our wedding to finalize all the details. (I had been emailing her like crazy a few months before asking her multiple questions and she was very prompt to answer them). She was amazing and did everything that we asked. The flowers and decorations were beautiful. The salon did a fantastic job on all of our hair. This was something I was worried about and shouldn't have been. As for our wedding day, it rained on and off all day and throughout pictures. The pictures & videography were still stunning. For our ceremony the rain held off but we decided before hand to do our reception inside the disco. This was a very beautiful space and I was 100% happy with it. The food that we chose was delicious. We chose to serve the Seabass and it was the best meal I had all week. Did I mention we had 56 guests??!!! It was stressful picking a venue for this many people. EVERYONE could not compliment enough on how beautiful and well planned the wedding and reception was. Everyone also loved the resort. So much to do for all ages. My advice to any bride would be not to worry so much about all the little details (I know it is hard). They have done tons of weddings and know what they are doing! Expect to be spoiled. :)
The price I listed below includes the photography and videography.
My wedding planners Marine and Patricia were an amazing duo! For something as stressful as preparing a wedding they made it very enjoyable. All we had to do was show up and enjoy! Everything was on point.The flowers, the gorgeous location on the beach -terrace, the mouthwatering dinner and the lively Mariachi band! I can not thank you both enough for the memories you have given me!
Marine was great, patient and very calm. She speak perfectly french which is my first language. She was helpful during all day and work very hard to make sure my wedding was as high as my expectations. She was very kind to all the guest. We had a 55 guest wedding and none of them was disappointed. Everybody enjoyed the day. She answered to all my question and worries the day before. She was fully ready and organized the day of the wedding. Thank you
Great resort to get married. Staff was so awesome and easy to deal with.