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Sandos Caracol Eco Resort Reviews

Sandos Caracol Eco Resort

Sandos Caracol Eco Resort

Cancun, MX
4.8 out of 5 rating, 276 Reviews
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Reviews

4.8 out of 5 rating
276 Reviews
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    4.9 out of 5 rating
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96% Recommended by couples

Awards

276
WeddingWire Couples' Choice Awards 2024 Winner
WeddingWire Couples' Choice Awards 2023 Winner
WeddingWire Couples' Choice Awards 2022 Winner
WeddingWire Couples' Choice Awards 2021 Winner
WeddingWire Couples' Choice Awards 2020 Winner
WeddingWire Couples' Choice Awards 2019 Winner
WeddingWire Couples' Choice Awards 2018 Winner
WeddingWire Couples' Choice Awards 2017 Winner
WeddingWire Couples' Choice Awards 2016 Winner
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    Miriam V. Sent on 03/24/2024
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    Hermosa experiencia

    Desde el inicio de la planeación el coordinador fue muy atento, hizo posible nuestro sueño y nos ayudó a planear cada detalle y a que fuera perfecto!
  • Jordan
    Jordan C. Sent on 03/20/2024
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    Sandos Caracol Eco Wedding!

    Our experience at Sandos was amazing! Armando was out wedding coordinator and he made every single vision of mine come to life. He was super professional, personable and quick to respond! The staff was very attentive to our guests and especially to us! Highly recommend.
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    Allison J. Sent on 03/16/2024
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    What Dreams Are Made Of! Best wedding ever!

    My husband and I cannot say enough great things about our wedding at Sandos! It was truly a dream come true! Armando was our wedding coordinator and he made our every wish a reality! He was responsive and professional at every turn! If you are in Armando’s hands you do not need to worry! The ceremony, the food, the service and the reception were incredible! Special mention for the cake, it was STUNNING and so delicious! The flowers were beyond gorgeous! Best decision we ever made was having our wedding here! I am beyond thankful for the whole Sandos team! They went above and beyond!
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    Donald Sent on 03/12/2024
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    Excellent Customer service

    Everyone was happy for my Birthday party. You are a good team. Specially Denise you are the best.
    Thank you so much for everything.
  • Okanemolly
    Okanemolly Sent on 03/21/2024
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    Victor made our experience absolutely perfect!

    From communication prior to our arrival to attention to even the smallest detail, Victor ensured everything for our big day was perfect. I cannot say enough good things about Victor. He was so genuine and kind throughout the entire planning process he truly began to feel like a close friend. His response time was almost immediate, he went above and beyond for us in so many ways, and ensured the day was seamless. If you are planning on getting married at Sandos Eco Caracol resort I would highly suggest requesting Victor, he will do everything in his power to make your special day absolutely spectacular. We planned a welcome party, a rehearsal dinner, and the wedding day with his help. All 3 events were perfect.
  • Kaycie
    Kaycie D. Sent on 02/29/2024
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    Amazing!

    If you are on the fence about doing a destination wedding, consider this the push you need! Victor and the entire wedding team at Sandos Caracol Eco Resort made the wedding of our dreams come to life. From planning to execution, the process was easy, straight forward, and most importantly, stress free. We cant recommend this team enough. Victor took so much care and attention when setting up our beach ceremony, creating the centerpieces for our reception, picking me up from my makeup appointment and dropping me off at my room, and making the most beautiful towel display of swans with rose petals in our room to come back to.

    The resort is absolutely stunning, with so many options for your ceremony and reception. We chose to have a beach ceremony, and our reception was on the rooftop terrace, and both were picture perfect.

    We can’t say enough amazing things about Victor. He really cares about making your wedding day the most special day, and will do everything to make your vision come to life.

    You won’t regret trusting this team with your most important day, we certainly don’t ❤️
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    Mayra Sent on 03/22/2024
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    Armando was the best

    Armando was extremely helpful and detailed! He went above and beyond to reassure that our whole experience went smooth and that our needs/wants were met as soon as possible. We had a vision for our wedding, and he took that & made it 1000 times better. He added such cute details to our welcome dinner and wedding, & made sure we were stress free. Thanks to Armando, our wedding was the most amazing day/night of our lives. All of our guests were so impressed with the welcome dinner/wedding day, that they still talk about how much fun they had til this day. If I could do it all over again, I wouldn’t change a thing. I am forever grateful for Armando & the team at Sandos Caracol for making our dreams into reality. I would definitely recommend anyone to have their wedding there, and definitely ask for Armando! I can’t say it enough, he is truly an amazing wedding planner who goes above and beyond for his clients.
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    Kate R. Sent on 03/21/2024
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    The most magical wedding experience

    My husband and I want to express our deepest gratitude to Yenifer Navarrete Reyes, our wedding coordinator at Sandos Caracol Eco Resort, for the incredible job she did in with our wedding. Her dedication and attention to detail truly made our special day a dream come true.

    From the initial planning stages to the last dance at the reception, Yenifer's expertise and professionalism shone through. Her ability to navigate the complexities of a destination wedding, especially at a unique venue like Sandos Caracol, made the entire process seamless and enjoyable for us.

    The support and thoughtful suggestions she brought to the table truly personalized our wedding, making it a reflection of who we are as a couple. It was flawless. And we really appreciated her timely communication and responsiveness throughout the entire planning process.

    On the day of the wedding, we were able to relax and fully enjoy every moment, knowing that Yenifer had everything under control. Her calm and reassuring presence allowed us to savour the magic of the day without worrying about any logistical details.

    Our guests have been raving about the beautiful ceremony setup, the breathtaking reception venue, and the overall atmosphere she helped create. The entire experience exceeded our expectations, and we owe that in large part to her hard work and dedication.

    Yenifer turned our vision into a reality and helped us create memories that will last a lifetime. We are forever grateful for her exceptional service and the role she played in making our wedding day truly unforgettable.

    Thank you, Yenifer!
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    Celina R. Sent on 10/15/2023
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    Sandos wedding

    Everything was so beautiful. It really was the perfect day. Carlos and the team were so nice and accommodating, it really was a pleasure.
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    Tarquin C. Sent on 09/06/2023
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    Did our wedding here

    They did a phenomenal job, everything was over the top. If you do your wedding here you won’t be disappointed
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    Sam B. Sent on 09/02/2023
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    Sandos Caracol August 2023

    Carlos & the team were amazing
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    Heidi L. Sent on 07/21/2023
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    Sandos Caracol Eco Resort

    My wedding turned out great! They listened to all of my requests and everything turned out perfectly the day of :)
  • Vivian
    Vivian Sent on 01/25/2024
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    Dream wedding at Sandos

    If you have any hesitations booking a destination wedding here, don't hesitate and just do!! We had an absolutely amazing time with our 50 guests and our coordinator, Yenifer, worked hard to help us achieve our dream wedding!! It rained the day of the ceremony but she was still so accommodating in helping out with the timing of the ceremony so that we could still have it at the beach gazebo. Everything is even more beautiful in person than in pictures and all of our guests mentioned how magical it was, even with the rain. Our reception was a whirlwind of fun and activities and Yenifer was very flexible with us to accommodate for including our own decorations and the last minute events we wanted. The food and DJ were also amazing. Everything was as perfect as it could've been given the circumstances with weather and staying at the resort made it feel like one big party leading up to the wedding day!
  • Martha
    Martha M. Sent on 06/27/2023
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    Incredible

    Let me start off by saying a BIG thank you to Frida. She was my wedding coordinator and because of her I received so many compliments on my wedding. “Best wedding we have ever been to.” Frida and her team knew exactly what I wanted for my wedding. I did not stress out one bit. Even when it rained she figured the whole day out and I just sat back and relaxed. The food was so good. We had ribs. I loved that they accommodated my family members who had allergies. The cake was so good. We also got the open bar which was amazing. Thank you so much Sandos and the wedding team. (Also shoutout to the gentleman in the wedding team at Sandos that brought out an umbrella from the golf cart and made sure NOBODY saw me in my wedding dress til I walked down the aisle. He was very nice)
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    Breanna G. Sent on 05/07/2023
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    Breanna & Steven May 3,2023

    Wedding team was AWESOME! Lu was training a young man who ended up being our wedding coordinator the night of and I’m so pleased with how he handled it he made myself and my family feel loved and cared for! Everyone was coming up & complementing him which made us feel good! We loved him so much that I had to go in the next day and tell Lu the head coordinator how amazing he was for us He WAS THAT EXCELLENT 10 outta 10 would recommend!!
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    Ryan Sent on 04/29/2023
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    Amazing easy and worry free experience

    I have to say that I was at first worried about how working with another wedding coordinator from the country would be. But working with Estephanye at Sandos caracol eco resorts was like hiring a fairy godmother from Cinderella. She knew what I wanted and made everything possible. I gave her my budget and she worked hard to make sure I got the dream vow renewal on my budget. But it was more than I bargained for and she was so amazing to work with.

    If you are ever in sought like I was at first don’t be because they know what they’re doing and honestly as for Estephanye Because she make all your dreams come true.
  • Jennifer
    Jennifer H. Sent on 05/05/2023
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    The best wedding i could ever dream for

    Wow! We were blessed with our wedding coordinator, Estephanye López. She went above and beyond. I was incredibly worried that something would go wrong, but no. She was amazing to us and I would recommend over and over and over again.

    Sandos Caracol Eco Resort was one of the greatest experiences in my life. The resort was so clean and everyone was always so nice and helpful.
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    Gen R. Sent on 05/05/2023
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    AMAZING! Wedding of my dreams!

    I loved this resort so much! Estephanye Lopez was so great to work with. She really brought our vision to light! Truly a night to remember forever. Not to mention we are still getting compliments from our guests!
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    Maegan B. Sent on 03/09/2023
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    Perfection

    Our wedding was everything we could have wanted and more. Estephayne and Lulu were fantastic and attentive to all of our questions and requests. The resort and wedding venues offered are gorgeous and the price is super reasonable. I’d do it all over again if we could!
  • Robin
    Robin H. Sent on 03/23/2023
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    Beautiful ceremony locations

    We chose Sandos Caracol for our wedding because we have small children and several small children in our friend group. The waterpark was amazing for them and the resort grounds are beautiful. We got married at the cenote, which felt like a unique location for a destination wedding. Our onsite wedding coordinator, Estephanye, was responsive to our emails, and spoke very good english. I was a little nervous about getting my hair and makeup done on resort, so I did a trial, and I was very happy with it. I showed some pictures of what I was looking for, and the ladies at the salon did a beautiful job. We chose to go with a photographer outside the resort, and we were very happy with him (Dean Sanderson). There are many beautiful locations around the resort to have wedding photos taken. Sandos Caracol provided what we were hoping for in a destination wedding - ease with a checklist you complete within a few months of your wedding to select chairs, flowers, meals, etc. We got the eco Family suite to have a bedroom and we thought it was quite nice and spacious for our family of four. We would recommend Sandos Caracol, especially if you have kids (the wedding is just one day of your week long holiday).
  • Amanda
    Amanda M. Sent on 05/17/2023
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    Last Minute Bride had Wedding of Her Dreams

    I am a very busy entrepreneur, who was marrying an equally busy entrepreneur, I had little time or mental space for wedding planning! Thankfully, Sandos Caracol and Estephanye had it so well organized, that I did not have to worry about the details, and I could just enjoy every minute of my day - which we did! I mostly picked from the options provided, with the exception of the flowers, I just send them some pictures of things I liked, and left it to them. I was blown away by them, they were next level gorgeous!

    Estephanye was our wedding planner, and she went above and beyond repeatedly. REPEATEDLY. From the moment we arrived, until after the wedding. I became sick the day after the wedding (not the resort's fault) and Estephanye helped get me to a doctor, helped make arrangements with the front desk so we could stay longer, and even worked to keep us in the same room, so that I would not have to move sick. AND she did it all with a kind smile. I cannot say enough for Estephanye. (As a business owner, I would hire her is moment!)

    Also a shout out to the lovely ladies at the Spa - they did a practice run for us, just before the rehearsal dinner, and then came to our room to do our hair and make up the day of the wedding. They did not just do a great job, they enhanced the time we spent together. They were funny and kind, and again, we all felt they went above and beyond. Thank you Margo and ladies!

    I would absolutely get married there again. We were married on the beach, under the dome thing, with a cocktail hour and reception on the roof. It was all perfect. It was a day full of love and laughter - and I was able to just fully take it in, and enjoy it, because Estephanye looked after the details. We did not use any outside vendors. As soon as I think of Sandos Caracol, I immediately smile! So many wonderful memories.

    My advice is to let go of the little details - that is not what people remember. They remember if you look happy, if you look in love, and if you are enjoying the day. So, entrust the details to Estephanye, and just soak in your day.

    Thank you again Estephanye and Sandos Caracol! We will be back!
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    Kaitlynne S. Sent on 01/23/2023
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    Wedding of my dreams

    I decided to have my wedding here due to the beauty of the roof top terrace and I was not disappointed. The whole resort is stunning. My first coordinator was Karla, she was quick to respond to my emails and was easy to work with and was understanding and patient with me when my whole wedding was potentially cancelled thanks to sunwing! A few days before we arrived I found out karla wasn’t available and I was now assigned to Estephanye and Omg she is an angel! She was so prepared and didn’t miss a beat. She met with me and my fiancé the first day we were there walked through everything and helped me with anything I needed for my two week stay. We did first look photos at the Cenote and we were married in the beach beneath the gazebo. And the symbolic ceremony was perfection the minister was amazing she spoke a beautiful story about love that was very touching to all my guests. We then had the reception and cocktail hour in the roof top terrace. They took my breath away I brought few decorations and they just put it together and made it even more stunning. And the staff worked there butt off. About an hour through my reception it’s poured rain. As soon as it stopped they dried everything off so we didn’t slip and let us continue on and party! I really can’t say enough good things. It was truely a dream and I was a princess not only for a day but 2 weeks. 1000 percent recommend sandos caracol resort! And the ladies in the salon did an amazing job on our hair and make up! And the cake WOW!
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    Milagros M. Sent on 01/10/2023
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    Wedding of my dreams

    I had the wedding of my dreams at Sandos Caracol. Estephanye was our assigned coordinator and she went above and beyond to provide an amazing experience. The ceremony was at the beach gazebo, which was just magical, with a violinist. The cocktail hour was on the beach and we added the Mexican Trio! Our reception was at the rooftop terrace, with breathtaking views and so much fun! We had 65 guests travel for our wedding and I am so happy we chose Sandos Caracol. They do not stop raving that this was the best wedding they’ve been to!
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    Serena C. Sent on 01/23/2023
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    Amazing !!!!!

    Absolutely amazing day , amazing experience !!! So beyond beautiful , wedding and reception went amazing . Estephanye Is the best of the best she helped in every way !!! She was absolutely incredible I recommend her over and over again . Th cenote is so beautiful , this whole resort , the nature the animals it’s everything I hoped for a more !!!!! Best wedding day ever !
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    Andrea C. Sent on 12/10/2022
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    Nuestra boba

    Siempre estuvo al pendiente de loq ue nos hacía falta , y fue súper amable y linda 🥰 muy profesional , fue una fiesta muy bonita , todo gracias a stephanye 🫶 por que nosotros no teníamos ni idea de que queríamos y ella hizo que todo quedara Perfecto. supero todas mis expectativas 🥰 la comida también muy buena , y el pastel 🎂
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