Complete Nightmare
Loren was the worst wedding coordinator in the entire world. I don’t even know where to begin. In a nutshell, she would never initiate any conversations, she was unresponsive, unprofessional, unwelcoming, rude, and seemed annoyed anytime I would reach out to her. Here are the details:
I was always the one who was reaching out first to see where we were at or what the next steps were and she always said, “Oh I was just about the text you,” or “I was just about to email you.” Every time. Give me a break. She also never followed through on her word. About 8 months before our wedding during our first meeting, she told me she was going to create a "vision board" for me to help design what we wanted the reception to look like. I followed up with her a month or two after that because I hadn’t gotten it yet and she told me it was an elaborate process and would take a while. I never got it. Ever.
Whenever I called her, I felt like I was bugging her. She called me back one night (again, me reaching out first and not her) and I was in the middle of watching a show with my parents and I asked her if I could call her back in about 30 minutes and she said, “Ohhhhh um I was actually about to go to bed soon...” Things always had to be on her time and never on mine. She should’ve said, “Oh sorry to interrupt! I’m actually going to be going to bed in a bit, but do you have a second to talk now or would tomorrow be ok?” Instead, she made me feel like I was inconveniencing her and I needed to drop everything to accommodate her. Another example of this was when I text her one day and apparently she was on a camping trip that I had no idea she was going on and when she responded, again she sounded annoyed that I was interrupting her trip. Not only did she never initiated a conversation once, but Never did she feel welcoming.
Regarding the communication with my vendors, according to her, she was supposed to follow up with them a month to a month and a half out before the wedding, but that never happened. I had to ask her and ask her what the update was and had to keep telling her to reach out to them. She finally did after me getting on her case and she decided to do it the Wednesday before Thanksgiving which was now 2 ½ weeks before our wedding. My vendors told me that I was getting on her case as well, which is completely inappropriate it to say to them. Our poor cake baker said she had gotten a call from her to go over the timeline and said she scared her a little! Everything about this was just unacceptable, especially being rude to our vendors.
Then came our timeline. She never sent the draft timeline we had to call and ask for it and it wasn’t even correct. When she finally sent it to us, it was a complete mess and there were parts that made no sense. My husband and I had to completely start from scratch and wrote our own timeline and sent her our notes to review, which is completely unacceptable yet again. This was supposed to be her job, not ours.
We spoke to another wedding coordinator and she told me I had every right to send Loren the following text based on what I told her, so I did: “Btw would you mind CC’ing me on any communication with our vendors? And can you forward me any communication you already sent? I’m just getting a little stressed the closer we get and want to make sure the communication is in the works. Thanks!” Needless to say, Loren’s response was not positive. Her response was, “I have never had a bride make this request to be in on all correspondences. Should you be feeling as though I’m not fulfilling my duties and are unhappy with my services, I’d be happy to refund you.” At this point, my husband was furious not only by her suggesting that I was smothering her, but also just offering to give us our money back. She should’ve tried to resolve the issue and respect my request and step up instead of insulting me and offering to back out. At that point, we hired someone else and fired Loren. Enough was enough. And this was now two weeks before the wedding, but we couldn’t stand her anymore and I knew that she would do nothing but stress me out at our wedding, if she showed up at all. Also, when my husband responded to her rude email telling her it was working out and requesting our money back, she didn’t even respond and just sent us our money back. The best thing we could’ve done for our wedding planning was to fire her. I just wish I would’ve done it sooner.
We hired her for a reason and she was not doing a good job if I didn't feel like she was in control and I didn't have to worry about anything. There is no way I would EVER recommend her and instead, I would say stay as far of her as possible. Worst decision we ever made was to hire her. Spare yourself.
