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Frequently asked questions

What are your price ranges for full-priced wedding gowns?

Under $500
$500 - $999

Who do you provide services for?

Bride
Bridesmaids
Father of the Bride
Father of the Groom
Flower Girls
Groom
Groomsmen
Mother of the Bride
Mother of the Groom

Which of the following services do you provide?

Appointments Only
Cleaning
Preservation

Which of the following items do you offer?

Bridal Belts
Garters
Hair Accessories
Jewelry
Plus Size Gowns
Sample Gowns
Shoes
Undergarments
Veils

What is the average turnaround time for a bridal gown?

Less than 6 months

How often do you receive new bridal gowns?

Seasonally

What is your return policy?

Final Sales
Full Refund
Partial Sale

Reviews of Toast Bridal

U
User1652096 Sent on 06/08/2014
5 out of 5 rating
Toast Bridal's online store made it very easy to order exactly what we needed (once we finally picked a dress!). I didn't really interact with any customer service reps except to just follow up on my expected ship date, which was always the same as what was originally quoted on the site, so that met my expectations and I felt comfortable knowing everything was on time and processed as promised.

As far as sizing, our local tailor measured all my bridesmaids and we just compared them to the designer's size chart that was provided. It wasn't rocket science. The instructions provided were clear. With some minor adjustments by the tailor for the length and some straps taken up a little, everyone is ready to go with no drama or serious issues. This was the probably the easiest part of all my planning. I would highly recommend it!
J
Justine Sent on 01/10/2014
5 out of 5 rating
The website is very easy to navigate and the immediate online customer service is phenomenal! I was wondering if they had a specific dress in stock,and Angela was online to immediately assist me. She even took my email address to double check in the store location the next day! I was discussing measurements with her and told her my concern in measurements for my bridesmaid gown that had been ordered last year. (Hello, Holiday feasts and irresistible sweets..you are the devil!) She provided measurement information that was never provided to me from the bridal boutique where my dress currently resides in New Orleans, LA. Being 5ft tall, I had no idea that the dress is going to sit 1 inch shorter on me. I also had no idea which measurement chart I was to follow due to never having tried on the dress! Angela was a gem and sent a link providing the measurement chart I needed to refer to. If their in-store service is anything like the prompt professional customer service I received over the internet, I would recommend this place to every bride and her maids! (THANK YOU ANGELA!)
M
Melanie Sent on 08/10/2012
5 out of 5 rating
My review is based solely on Toast Bridal's online store.


I ordered my bridesmaid dresses from Toast Bridal, after an arduous hunt for just the right color and style of dress. I am having a destination wedding, on the beach, followed by an at-home reception in California a month later. Needless to say, having to find a beach appropriate dress that can be used again in a formal ballroom style reception was no easy task. But, I got very lucky and found a W Too dress that would fit both scenarios. I had all the bridesmaids go to a salon in our local area to try it on and get their correct size. But after seeing how much the boutique in my area was charging for the dress, I decided to look around and get pricing. Toast Bridal, by far, had the BEST pricing for the dress – even with the shipping charges the cost was still less than many of the boutiques in my area.

At first, I was very nervous about ordering these dresses online – after all, every other wedding I have been a part of always ordered their dresses from a traditional stand-alone boutique. What if I have problems with my order? What if I have questions? Toast Bridal made me feel so at ease with my ordering! I got in touch with their customer service department before ordering via email and telephone. I told them when my wedding date was, that I live in California, and the dates that we would be travelling. Their CS department advised me on the best time to order – even telling me when the cut off times are to have orders placed, to ensure the dresses are cut from the same dye lot. I placed the order, and as scheduled, the dresses were delivered with plenty of time for the bridesmaids to make alterations.

At the end of the day – the cost of the dress from Toast + shipping + alterations (at a seamstress we found locally) is still lower than what I would have spent at a traditional salon in Northern California.

If you are really nervous about the sizing or color of the dresses (as each computer monitor is different and colors/cuts can be skewed), I highly recommend you find a boutique near you that sells the dress to see it in real life. Every dress vendor has sizing quirks, so having your party actually try it on and see how it falls on their body helps so much.

From the very beginning of the process to the delivery of the dresses, Toast Bridal has exceeded all of my expectations. The dresses were in excellent condition (considering the cross country shipping), their customer service team was very prompt in their responses via email, and the delivery time was true to the estimate.
Melissa
Melissa Sent on 08/05/2012
5 out of 5 rating
After reading some of these other reviews, I was kind of nervous ordering from the online store...the reviews were all hit and miss. But my experience with Toast Bridal could not have been better!! Hardly any online bridal shop allows returns, so that is no surprise there. And most of the bad reviews were from in-store shoppers, not online.

We chose Bari Jay bridesmaid dresses and studied very closely the Bari Jay sizing chart (although if you have bridal store near you that carries this designer, as long as you know what size your BM needs, fitting a dress should not be an issue- and when in doubt, order 1 size up). The Bari Jay sizing chart is true to size, so I ordered all 5 dresses together. I HIGHLY recommend doing this so the dresses will all be cut from the same dye lot.

If we had ordered the dresses from a shop in our hometown, we would've been paying almost TWICE the amount Toast offered (and the dresses we chose all happened to be on sale). The dresses came before the expected ship date they gave me, and we couldn't be happier with the quality or the responsiveness to the emails I sent inquiring our shipping status! Thank you Toast bridal :-) I will definitely recommend.
J
Jocelyn Sent on 08/04/2012
5 out of 5 rating
I found this salon through Dessy. My daughter found a dress that all of her bridesmaids could wear, but the salon chain in this area, House of Brides, wanted $250 plus alterations. HOB said that the dresses were more expensive in the store because the dresses are cut to order so that they'll match. They said that I could get them cheaper online, but the dresses are pulled from stock in the warehouse and there is no guarantee that they were cut from the same lot and might not match. Their online site claims that THEY WILL NOT BE UNDERSOLD, but when I put in the Toast price for a price match I never heard anything back from them! Proof that the Toast price was great--and it was! Even the shipping was cheap! Since I ordered more than one dress, I paid bulk shipping and that came out to be only $8 a dress including insurance! The absolute lowest price anywhere was from Toast!
I was nervous about ordering online, but when I spoke to Angie at Toast I got a good vibe. She assured me that they were an authorized dealer (some places sell knock-offs!) and that the order would be insured. I got the bridesmaids' measurements and placed the order.
Our bridesmaids come from all over, so we really wanted to have them to distribute at the shower in July. The order was placed on 4/23. Angie said that it would be close because all Dessy dresses are cut to order (as opposed to what HOB told me), but that Dessy was good about shipping. Then we calculated the 4th of July and figured the dresses would arrive right after the shower on the 8th. Well, I don't know what kind of spell she cast, but they arrived mid-June! What a relief! The dresses were in perfect condition and look great! THANK YOU, THANK YOU, THANK YOU, ANGIE!!!
S
Samantha Sent on 08/11/2010
5 out of 5 rating
I loved this bridal shop! I was the only bride there as they accept private appointments and it felt very intimate! I have been to other salons where you are one of 10 brides roaming around. I brought all of my bridesmaids here to find dresses and it was a great experience to have all of the girls in the shop together trying on many dresses! The owner was fabulous and was able to pick out just the perfect dress for me! I would recommend this shop to anyone!
A
Annie Sent on 06/29/2010
5 out of 5 rating
I got my wedding dress, veil, and jewelry from Toast. Angela was fantastic - communicative, helpful, always pleasant and on-the-ball. My dress was gorgeous, and the jewelry Angela picked out for me was absolutely perfect. I got so many compliments, and the dress & jewelry looked far more expensive than what Angela charged! And the seamstress to whom Angela referred me was amazing as well. I highly recommend her!
A
Amanda Sent on 06/05/2010
5 out of 5 rating
I got 4 bridesmaid dress from them and they were great. Every where I read said they take about 7 or 8 weeks to deliver. I asked the lady I spoke with at Toast Bridal and she said they would take 4 weeks at most. I got the dresses about 2 or 3 weeks later and they were great. The store told me if I hadn't gotten them in 4 weeks to give them a call but I got them earlier so wasn't necessary. I know the store is in PA but I am in Kansas but Toast was the cheapest for that Alfred Sung dress. And they looked great. I wish I could post pictures!!
C
Liz Sent on 09/22/2009
5 out of 5 rating
Our experience with Toast Bridal was about as glitch-free as you can get with wedding vendors. Angela is wonderful, especially because she is so low-key, while remaining at-the-ready to serve. The atmosphere in the shop is warm and welcoming and she only has one large fitting area, which is among all her samples in a loft portion of her shop. This is nice for a very personalized experience. All of her dresses are reasonably priced (under $2000). Dress was delivered on time at date promised. The seamstress we used (Virginia Barbaro) was excellent, patient, knowledgeable, and quick without sacrificing quality of workmanship. I (mother of the bride) also purchased my dress at Toast. This turned out to be one of our most enjoyable mother/daughter experiences in the wedding preparations.
S
Susan Sent on 08/23/2013
4.9 out of 5 rating
My bestie (shout out Kriss!) took me to Toast Bridal when I was visiting her at Penn (after we had been sharing links for a month). It was about an hour outside the city but we took the train and only walked maybe 10 minutes to get there. It was very easy to find, organize dwell and immaculately clean and the consultant was firendly and helpful. I'm glad I got to visit and get the peace of mind to place bridesmaids order on their website. I would have ordered them in the sotre but some of my bridesmaids didn't have their measurements yet...ugh Ultimately, I ordered them online and they shipped the dresses to everyone from Tampa to Philly.
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