We love our rings! My rings are designed by Tacori and they ordered the exact ones we wanted. My husband also chose his Tungson wedding band from there. And when we went to pick up our wedding rings before the wedding they shined up my engagement ring for me as well! Thank you!!!

When we were looking for rings, my husband and I went to Tivoli because he is a Tacori dealer. My husband and I preferred going to a local jeweler compared to a mass retailer or the diamond district. Frank and the rest of the staff were great to work with. They were very helpful and worked within our budget.

This was the absolute worst experience I’ve ever had.
My fiancé got me a custom engagement ring made in London... it was a little big so we took it to Tivoli to see if they could resize it. They assure me it’s easy peasy and will be ready in a couple days. A week later they call me to tell me it’s ready. I was so excited to finally wear my ring.... I go there, pay the $125 resizing fee, put the ring on and notice the stone is cracked in two spots. I point this out and the jeweler comes out and implies we gave it to him like this. Knowing we didn’t come in with a flawed stone he says he will replace the stone and it’ll be ready in a week. Fine. Two weeks later I get a call my ring is ready. Go in, stone is replaced however all the gold plating (the ring is silver and gold plated) has been buffed off and the ring is mainly silver now. I explain yet again this is not how I gave the ring to them and show a photo... the jeweler AGAIN refuses to take accountability and says “well that’ll happen over time anyway”. He finally offers to replate the ring and tells me how he keeps taking a loss (the stone, the replating) and is clearly annoyed we are pointing out his mistakes. A couple weeks later I get a call my ring is ready. I go in, everything looks ok .... i go home & notice the prongs on the side stones are shorter and a couple are pointy, before I even can take it back (or to someone else) the next day I look down and see one of the side stones is completely missing. I go in the next day to tell them about the THIRD thing that has gone wrong since giving them this one of a kind ring and the jeweler claims “you must have broke the stone”. Every time he made a mistake he simply made terrible excuses and would speak to me like I was an idiot. He eventually offers to replace the side stones... I explained I didn’t want to leave my ring with them again and he says “I’m not a magician I can’t fix it while you’re wearing it”. Obviously. I explain how I do not trust him with my ring anymore, how I “had” the ring for over two months and got to wear it for less than a day, had to push back my engagement shoot and how disappointed I was with the service I was provided. He simply could care less about completely ruining my ring and making it unrecognizable from the one I brough
I brought my ring to another jeweler who fixed all of Tivolis mistakes for a fraction of the price Tivoli charged me.
Do NOT trust this jeweler to alter your jewelry in any way if you care about it!!!!
Most of all, as upsetting as it was to not be able to wear my engagement ring for four months, the worst part of this whole ordeal was how I was spoken to. How the jeweler completely refused to take responsibility for his mistakes and speaks to his customers like they are completely ignorant.
I strongly advise against Tivoli at all costs.