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Reviews of Petals and Lace

Sarah
Sarah Sent on 09/30/2022
5 out of 5 rating

Fairytale bridal

Karen and Suzanne were amazing to work with. They listened to the bride and helped alter a dress to include elements of other styles to give her the gown she wanted. They also took two family heirloom veils and combined them to provide a beautiful veil with a blusher to give her groom a traditional element he wanted.
U
User2377600 Sent on 10/20/2015
5 out of 5 rating
my dress was gorgeous! I loved the small boutique feel of the shop. They allowed me to come in anytime to try the dress on. She made me a belt for my dress and gave me a great deal on the dress/veil/belt/alterations.
C
Canaan Sent on 04/04/2015
5 out of 5 rating
I cannot get over how much of a great experience I had at this shop. My bridal party went with me on a Saturday to find bridesmaid dresses for all of them and Karen was so patient with me and helped me to work out all the details of my vision for the dresses even though I was slightly high maintenance (wanting different styles and colors for each bridesmaid.) They were actually very busy but she was so good about being attentive to all of her clients that I don't think anyone felt left out in the store. She's so good at what she does having worked for Miss USA for several years and she is very direct and professional which I think might come across as being "short" to some but I had a very pleasant experience and was so impressed with her service. I even found my wedding dress while I was there and couldn't be happier. The bridal suite was GORGEOUS and her selection of dresses are to die for. Seriously, go check her out!
B
Karen Sent on 10/07/2011
5 out of 5 rating
I bought all of my dresses at this location. The owner got me what I wanted all I had to do was say the word. They do all their alterations on site and the seamstress is a blessing from God. They also have shoes jewelry and other accessories. If she doesnt have what you are looking for on hand she jumps right on the job to get it ordered. My experience was pretty close to perfect
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User6994411 Sent on 06/01/2015
4.6 out of 5 rating
Karen at Petals and Lace has been fabulous so far! When other bridal salons told me that it was going to be "too difficult" to plan my wedding and find a dress in 4 months, Karen was nothing but sweet and told me that she's had far greater demands to meet! She helped me find the perfect dress and even had it in stock, in my size! It was such a relief knowing such a big thing could be crossed off my to-do list! I highly recommend this store, and have also purchased several bridesmaid dresses for other weddings from her as well as my girls' bridesmaid dresses! She is always willing to work with you and is flexible with payments so that even a bride on a budget can get what she has always dreamed of!
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Elizabeth Sent on 08/24/2008
4.4 out of 5 rating
Petals and Lace has a fantastic variety of dresses. And they can order from just about any designer (at least the ones I looked at). The best 2 things about them are that their dresses are MUCH less expensive than through other bridal shops in the area, and that you never pay more than $100 for the alterations. So, I would definitely recommend!
Even their bridesmaids dresses are way less expensive than even David's Bridal, and much better quality!
M
Cheryl Sent on 01/24/2011
3.9 out of 5 rating
Petals and Lace did a great job taking care of a large out-of-town bridal party for us.
whitney
Whitney Sent on 09/06/2011
3.3 out of 5 rating
I absolutely loved my dress. However there were a few rude comments made during my first fitting regarding trying the please me, the brideamaids and my mother. I feel when a bride is shopping for her dress she is the only person you should worry about pleasing. When I purchased the dress I was told all alterations were included however when something wasn't done the way I asked I had to bring it back a few weeks before the wedding and was charged an extra $75
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Cassie Sent on 05/25/2010
3.3 out of 5 rating
Hard to get ahold of sometimes, but overall very good.
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Gina Sent on 10/11/2017
3 out of 5 rating
I had an excellent purchase experience. Karen and her staff were very attentive, helpful, patient, and I even purchased a dress that Karen recommended for me. The shop is beautiful and she has an extensive amount of dresses and she very clearly has experience in the industry. However, after the purchase, the level of service went down hill from the staff. Karen was still responsive via email if I ever had a question, but the alteration experience was awful. My dress was taken in too tightly and even when I made the comment I couldn't breathe in it, it was fine. Additiinally, at two separate fitting appointments, no one assisted me in putting the dress on which had to be lifted over my head. Extremely upset, I ended up going somewhere else for alterations and paid several hundred more to have the dress fixed....and there were many, MANY, additional alterations needed. I emailed Karen, and my seamstress contacted her respectfully requesting a refund for rhe alterations but I have yet to hear back from her. In summary, purchase a dress there, but do NOT get alterations done there.
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