The owner was so polite and very helpful!

Let Me First Start off by saying that this review is not to say that Milisea lefua is a bad person. Because honestly she is isn’t…. But my total bridal experience wasn’t what I expected. I first met Milisea through a mutual friend and my sister whom later on after my dealings with her later told me about some inconsistencies with her while she also used her while planning her wedding back in 2019. I first started speaking with Milisea concerning my upcoming wedding during the spring of 2022. I felt very comfortable and confident that she would be able to accommodate everything that I wanted to see transpire with my wedding from the beginning to the end! I Basically Trusted her. Things started off ok in the beginning but as most Brides know there are a few hiccups along the way that are to be expected while planning a wedding. On July 7, 2022 ,I finally go in to see Milisea .We finally sit down and discuss our plans and the cost and the deposit to execute our wedding. Milisea from the beginning always told me to not worry or overthink things! She promised me that she could deliver! Milisea had a contract that she drafted up covering all the services that she the boutique owner /wedding coordinator would be able to provide to us the consumer/ bride and groom. But she didn’t render any of the services that she stated in the contract. As the close of 2022 starts drawing to a close, we start talking about the bridesmaid dresses and the cost and etc. We decide to bring my ladies in at the end of September to be fitted and measured for their bridesmaids gowns! Around December 2022 a coupe of my bridesmaids along with myself are starting to ask when will the dresses be back? I reached out to Milisea concerning the dresses. They hadn’t arrived. So finally On February 3,2023 the dresses finally arrived… they arrived back some sized way larger than the ladies were originally measured for back in September of 2022. As the ladies started to go in for their fittings they along with myself discovered that the dresses had to be realted. Now this was in February of 2023. Since a couple of the ladies dresses came back entirely to big Milisea offered to take care of the dresses for the ladies. That same month I finally got my fiancé to come in to see Milisea in regards to have his groomsmen along with himself fitted, but unfortunately he choose to go another route after he couldn’t find anything. He ended up going to American tuxedo and bridal. In which he received his tuxedo for free since his groomsmen purchased there’s from them. Once I made contact with Milisea to inform her that my fiancé had got his tuxedo and where he purchased it , she then started to bash the company in whom he had decided to do business with since he didn’t give his business to her. After that it seemed to me that her entire attitude changed. So I continued to plan my wedding with minimal planning with her at this point. When ever I would reach out to her in regards to anything concerning the wedding she in my opinion seemed uninterested and short in conversation with me. Her actions and intentions didn’t seem genuine at this point. As spring is approaching my bridesmaids still hadn’t received their gowns. I had to continue to inquire about them, constantly,due to the wedding date getting closer! On june 3, 2023 the ladies dresses finally came! But yet again two of the ladies dresses still were wrong and still needed to be altered yet again! At least three of the ladies were still having their dresses altered up untill the week of our wedding! On July 13,2023 approximately two weeks before my wedding I go in to see Milisea about having my wedding dress altered and possibly cleaned before my wedding. Everything went well! Prior to me leaving I spoke with Milisea concerning her being there for our wedding rehearsal and the time. As we are discussing the time for the rehearsal she tells me that her job was having her to work out of town but she reassured me that she would be back for the rehearsal and that she would be there to help for the wedding but wouldn’t be able to stay long! I said ok! I thanked her and said ok well I’ll see you soon! On Sunday July 23,2023 I met with Milisea again to pick up my wedding dress. As I was gathering my things to leave I then again thanked her!! We are literally days away from the wedding! On Thursday july 27, 2023 I called Milisea to just confirm the time for the wedding rehearsal and no answer! On the morning of friday July 28,2023 I started calling her yet again and leaving messages and she never answered. She never returned my phone call. As the afternoon approached I started to stress and worry at this point! I started getting a feeling that she wasn’t going to show! As the day went on I continued to call her but no answer no response! I had to at the last minute reach out to my close friend to help possibly with setting up for the reception. At this point I wasn’t sure if she was going to show up or what! I had been calling and calling since 9am that morning. And she hadn’t answered or returned my call. The time was getting close for the rehearsal. My friend agreed to help along with my mom and sister and cousin and future mother in law And a few other people who got on board at the last minute. As 7pm approaches I’m yet still calling Milisea with the hopes that she will pick up or maybe she is running late at this point. We all get to the Venue for rehearsal and she is a complete no show! I was so disappointed and stressed. I absolutely couldn’t believe that she would do this to us. The day before my wedding! After I had already had a conversation with her a week ago about her being there to assist with our wedding! Isn’t that what coordinators do? Milisea was an absolute let down. A big disappointment! I had to get my aunt whom I Thank god for stepping up and assisting at the last minute! Milisea never called me that night or anything! The next day which was the day of our wedding I called her yet again and no answer! She didn’t even show up on my big day. She was a complete let down! A complete disappointment. I contacted Milisea after me and my husband returned from our honeymoon which was about two weeks ago and left her multiple messages letting her know that we would like to speak with her and of course no response. I reached out to her yet again and we have yet to receive a response. At this point we want our money back. If You are a business owner it’s your job to serve the consumer and to provide excellent customer service to the best of your ability. Milisea from the very beginning stated that she would provide certain services as a wedding coordinator that we didn’t receive! My experience with Milisea wasn’t exactly what I expected. A brides most important day is her wedding! She was a complete let down. To this day Milisea has yet to reach out and offer an apology or anything which is very disappointing and unprofessional. When you are in the business of offering services to customers it’s your job to provide and deliver in which you and the customer agree! When I sat down with her she promised to provide services to us that i actually believe that I would receive! It’s just bad business and it doesn’t look good! Communication is the key! If you can’t or feel as if you can’t provide services for someone that expected you to provide after they have paid for such services then you being the owner should communicate that ahead of time! I’ve purchased my sons prom suit and my daughters prom dresses from this company. Moving forward I won’t refer anyone to her or will i patronize her business! She is completely unprofessional and as of today we have yet to hear from her! The lack Of Communication Was worse than her taking money for services that weren’t rendered. What was the purpose of paying money for services that she never rendered. This Is Why Black People Are Skeptical About Patronizing Black Businesses.