I would NOT recommend these coordinators to anyone looking for professional wedding help. Our experience with them was disappointing from the very beginning all the way through the wedding day.
Even prior to the wedding, they constantly tried to nickel and dime us. They repeatedly pushed add-ons and kept trying to convince us to purchase extra services and items we did not need — including things that were already clearly stated in our contract as included. It felt like every interaction involved them trying to get more money out of us rather than simply honoring what we had already paid for.
On top of that, we received scam-like emails from them requesting money/gift cards. They later claimed their email had been hacked, but honestly the situation felt extremely suspicious and unprofessional, which only made us trust them less leading up to the wedding.
We hired them as day-of coordinators expecting them to help ensure everything ran smoothly, but that was far from the case. They barely assisted with setup, and what they did set up was done incorrectly. The bride had to step in during setup to fix multiple things, which should never happen. We provided personal place cards and a seating chart, and those were also placed incorrectly.
Another major disappointment was that they did not attend our rehearsal the night before. Every other bride I have spoken with said their day-of coordinator attended rehearsal to understand timing, cues, and logistics. It was obvious ours did not, because the ceremony procession was a complete mess. They sent the wedding party down the aisle far too quickly — one group was still walking when the next was sent. Everything felt rushed, unorganized, and chaotic. Our officiant did not even have time to finish saying what he needed to say before they sent the groom. The event coordinator for the venue was trying to slow them down and give tips but they just disregarded anything she had to say.
During cocktail hour, the husband and wife coordinators sat off to the side most of the time and contributed very little. It honestly felt like they were using our wedding as a date night instead of working. We purchased vendor meals for them, yet they still went through our buffet line and even cut in front of members of the bride’s family to get food. After eating, they left and swapped out with two other “coordinators” who then helped themselves to our guest party favors/cookies.
To make matters worse, the replacement coordinators completely ruined our sparkler exit. We were in the middle of our private last dance when they lit all the sparklers before we were even outside. Our videographer was still filming our dance and was not prepared, and our photographer was unable to capture the photos we wanted because the entire exit was rushed and poorly handled.
Overall, this team lacked professionalism, organization, communication, and basic wedding coordination skills. Instead of reducing stress on our wedding day, they added to it significantly. From the constant upselling beforehand to the disorganization and lack of care on the wedding day, this was one of the most disappointing vendor experiences of our entire wedding. I would strongly encourage future couples to look elsewhere.