Made wedding planning unnecessarily stressful; very bad experience, would not hire her again.
We paid $1000 to hire Molly for her wedding planning services but decided to cancel our contract after seeing multiple red flags regarding Molly's business practice and communication. She emailed her client list without BCC'ing for our privacy and she has a D- on Better Business Bureau. https://www.bbb.org/us/il/wood-dale/profile/event-planner/make-it-memorable-with-molly-llc-0654-1000034597 I heard from past clients via email who had bad experiences with Molly, especially in terms of her refunding money. I am STILL chasing down a $300 refund from Molly, after she has promised time and time again to give me my money back, she has not followed through for two months. She has provided me zero services. The timeline is as follows: I requested a refund on November 29th. Nov 29 - Molly said she processes payments through a lawyer who controls contacts and payments; Dec 2 said her husband was in hospital in critical condition, she is starting the cancellation process and was not able to be at her desk to finalize paperwork and will communicate soon. Dec 7 her team emailed they would process our request for refund in 7-10 days. No response from Molly or team to texts or emails until Dec 15, when Molly said her business was hacked and has no access to bank information or client information. Dec 17 said she would send money via Zelle once she had her banking info in a week. I gave her a week, and Dec 21 asked if she was able to access her bank account. I received no response to emails, calls or texts until Jan 1 when she promised a refund by the end of the week. She sent the refund through Paypal on January 8, but on January 13 her bank canceled the transaction. Since then, she has not responded to any texts, emails, or calls to send $300 up til now, January 27th. I originally hired Molly to make my wedding planning easier and she has actually been the most stressful, frustrating part of wedding planning. Based on my experience, I highly advise that you do not hire Molly.