My husband and I were fortunate enough to have Just Cupcakes make not only a delicious cake but also cupcakes for our wedding! We knew that we wanted to have a smaller and more modest cake with a variety of cupcakes for our guests to enjoy! Carla, the woman at the helm of this amazing operation, is extremely gifted and a joy to work with and just have a conversation with as well! All of our expectations for our wedding were exceeded and we couldn’t be more grateful for Just Cupcakes helping make our wedding day one for the books! We will certainly be “regulars” and can’t wait for all of the treats we will enjoy for years to come! Whether you live in the Hampton Roads area or are just in town for a visit, you have got to stop by and have a sweet treat! Their location at Town Center is very convenient and easy to access. Thank you to Carla and the entire Just Cupcakes team!!

Hey the cupcakes turned out beautiful and tasted delicious every guest who had one went for a second ! They were unbelievably good

Carla was great and very helpful. Our cake/cupcake display looked amazing and were delicious!

Carla went above and beyond for us in regards to our wedding cupcakes. By the end of the night we had no cupcakes left. They were delicious. My favorite treat is Snickers and she specially made our top tier cake a snickers cake. It was so good we didn't keep it for our one year anniversary, we have eaten it all. If you are looking for a cake or cupcakes Carla is great.

Just Cupcakes did a wonderful job for my wedding Cupcakes. The stand Carla created was perfect for my venue and the cupcakes were SO delicious!! It's a good thing we ordered so many because people kept going back for more! I would recommend Carla and Just Cupcakes to anyone looking for cupcakes in the Hampton Roads area!

My mother-in-law took charge of the cake/cupcakes for our wedding and she decided to use Just Cupcakes. We had three different flavors of cupcake and all were delicious. We also had a small cake on top for us to cut as our wedding cake. It worked out great. Everyone really liked having different desert options. My mother-in-law stated that they were good to work with, although maybe could have been a bit more responsive to her questions. Other than that, we were very pleased with Just Cupcakes.

My sibling ordered my wedding cake for me dealing with both locations, Hilltop & Town Ctr.
1. QUALITY of SERVICE: Customer service definitely needed improvement at Town Center. We informed the owner/baker of this and she informed us she would retrain the staff at that location. On the big day: no delivery service but had a flexible pick-up time. Transport was a bit difficult as the cake was given to us in a thin cake box with wrap on the top (not durable).
2. RESPONSIVENESS: We placed our order 5 days prior to the event, did not receive confirmation until the day prior to the event.
3. PROFESSIONALISM: Carla, the baker/owner, was prompt w/ her response regarding the customer service complaint. Our order was fulfilled on time and as we specified with flavors and design.
4. VALUE: I do not know the actual cost of the cake since it was given as a wedding present. I instead would like to comment on the aesthetics and taste. The decoration & design of the cake met my expectations and more. Although it was a simple two layer cake, the presentation was simply amazing: sparkling frosting that had the appearance of roses upon roses. One of my guests actually thought it was a bouquet! My husband did not care for the taste of the cake but I did. We specifically ordered from Just Cupcakes as I have a gluten intolerance & we had not found any other wedding cake baker that offered gluten-free desserts. Just Cupcakes has baked the only gluten-free cupcakes I have ever had that do not taste like cardboard. We ordered mini cupcakes as well as the actual cake, all gluten free. Delicious!
5. FLEXIBILITY: With just five days notice prior to the event, Just Cupcakes came through.

Recommendations: If you order from Just Cupcakes, I recommend the Hilltop location: attendant there is friendly, welcoming, knowledgeable. Expect some delay as others have written regarding confirmation. I do recommend this bakery if you are looking for gluten free goods.

The cupcakes were unbeatable! However, the sales team lost my credit card information, took weeks to charge my card, slow to reply and late delivery. The cupcakes were good though!

I was not very pleased with the responsiveness and quality of service I received from Just Cupcakes, including Carla and Jennifer. I would email them and sometimes wouldn't get a response for weeks or no response at all. I live out of town and scheduled an appointment to meet with Carla, when I got the shop it seemed like no one even knew why I was there and Carla was no where to be found until Jennifer called her to remind her of our meeting. I had to go over the details for what I wanted multiple times, they seemed very disorganized. I understand everyone gets sick or has family emergencies, but it seemed like every time I needed a response from them there was an issue. I did keep my contract with Just Cupcakes because their actually product, the cupcakes, were delicious. Everyone enjoyed the mini cupcakes that we ordered from them. Overall, if their cupcakes didn't taste great I totally would have gone with another vendor. I doubt I will recommend them to other brides because I'm sure you can get better service from somewhere else that has good tasting cupcakes. I'd only go there if you want to stop by a local bakery for a good cupcake on the same day, I will not use them again for any parties or events.

I was hoping to have their cupcakes for my wedding reception. I went to a tasting and what I tried taste amazing. Trying to follow up with them was a complete nightmare since trying to reach by email and multiple calls did not work. At first the invoice was listed as myself and my friend that came to the tasting with me not my fiancé. Once that finally got corrected I made numerous attempts to get a final cost for my invoice. As time kept getting closer to the wedding day I made the decision to not go through with using them for my wedding day. If they really wanted my business and money that could at least be more prompt in returning calls and emails.