Just Cupcakes Reviews
Reviews
3.4 out of 5 rating
3.4 out of 5 rating
13 Reviews
69% recommend it
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![Chianne]()
Chianne S. Sent on 06/07/2021Awesome cupcakes
Hey the cupcakes turned out beautiful and tasted delicious every guest who had one went for a second ! They were unbelievably good -
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![Sam]()
Sam Sent on 07/30/2016My husband and I were fortunate enough to have Just Cupcakes make not only a delicious cake but also cupcakes for our wedding! We knew that we wanted to have a smaller and more modest cake with a variety of cupcakes for our guests to enjoy! Carla, the woman at the helm of this amazing operation, is extremely gifted and a joy to work with and just have a conversation with as well! All of our expectations for our wedding were exceeded and we couldn’t be more grateful for Just Cupcakes helping make our wedding day one for the books! We will certainly be “regulars” and can’t wait for all of the treats we will enjoy for years to come! Whether you live in the Hampton Roads area or are just in town for a visit, you have got to stop by and have a sweet treat! Their location at Town Center is very convenient and easy to access. Thank you to Carla and the entire Just Cupcakes team!! -
![Stacy]()
Stacy Sent on 10/23/2012Just Cupcakes did a wonderful job for my wedding Cupcakes. The stand Carla created was perfect for my venue and the cupcakes were SO delicious!! It's a good thing we ordered so many because people kept going back for more! I would recommend Carla and Just Cupcakes to anyone looking for cupcakes in the Hampton Roads area! -
User1573707 Sent on 04/01/2014My sibling ordered my wedding cake for me dealing with both locations, Hilltop & Town Ctr.
1. QUALITY of SERVICE: Customer service definitely needed improvement at Town Center. We informed the owner/baker of this and she informed us she would retrain the staff at that location. On the big day: no delivery service but had a flexible pick-up time. Transport was a bit difficult as the cake was given to us in a thin cake box with wrap on the top (not durable).
2. RESPONSIVENESS: We placed our order 5 days prior to the event, did not receive confirmation until the day prior to the event.
3. PROFESSIONALISM: Carla, the baker/owner, was prompt w/ her response regarding the customer service complaint. Our order was fulfilled on time and as we specified with flavors and design.
4. VALUE: I do not know the actual cost of the cake since it was given as a wedding present. I instead would like to comment on the aesthetics and taste. The decoration & design of the cake met my expectations and more. Although it was a simple two layer cake, the presentation was simply amazing: sparkling frosting that had the appearance of roses upon roses. One of my guests actually thought it was a bouquet! My husband did not care for the taste of the cake but I did. We specifically ordered from Just Cupcakes as I have a gluten intolerance & we had not found any other wedding cake baker that offered gluten-free desserts. Just Cupcakes has baked the only gluten-free cupcakes I have ever had that do not taste like cardboard. We ordered mini cupcakes as well as the actual cake, all gluten free. Delicious!
5. FLEXIBILITY: With just five days notice prior to the event, Just Cupcakes came through.
Recommendations: If you order from Just Cupcakes, I recommend the Hilltop location: attendant there is friendly, welcoming, knowledgeable. Expect some delay as others have written regarding confirmation. I do recommend this bakery if you are looking for gluten free goods. -
![JaLeesa]()
Jaleesa Sent on 01/06/2018I was hoping to have their cupcakes for my wedding reception. I went to a tasting and what I tried taste amazing. Trying to follow up with them was a complete nightmare since trying to reach by email and multiple calls did not work. At first the invoice was listed as myself and my friend that came to the tasting with me not my fiancé. Once that finally got corrected I made numerous attempts to get a final cost for my invoice. As time kept getting closer to the wedding day I made the decision to not go through with using them for my wedding day. If they really wanted my business and money that could at least be more prompt in returning calls and emails. -
User1415956 Sent on 11/01/2013There were only two good things about Just Cupcakes - the cupcake flavors and the fact that I got a discount for having a Halloween wedding. Carla had a really bad response time to the point were we almost didn't get the cupcakes and the only reason we went with them was because of the discount she put on it. We told them a few weeks before the wedding that we wanted Red Velvet and Chocolate as our flavors and instead, they tried to give us someone else's order then when they had our order, it was wrong. They used the "rough draft" flavors, not the finally flavors, so they had to give us the 10 red velvet they had in the store (not decorated for our wedding). and the design wasn't even close to as good as I wanted it. I should have gone with my gut and not gotten the cupcakes. And we told them we would pick the cupcakes up at 11am and they agreed, instead of telling us they didn't open on Halloween until 1pm. I would not recommend them for anything except a random visit for a in-store cupcakes purchase.
Just Cupcakes's reply:
First and foremost we are very sorry that you were disappointed as we hope every bride is happy. We certainly do not send a rough draft to clients and do go by the contract. If the contract was wrong I do wish you would have brought it to our attention. We offered every red velvet we had (In house) at not charge when it was mentioned that they really wanted red velvet. No questions asked. Also, the design was in the spirit of what was asked. We certainly cannot completely copy another bakery's work as that is copyright protected. Also, photos online or on Pinterest are sometimes enhanced and are difficult to recreate and/or impractical for a real event. Certainly we are at fault for not explaining that during the consultations. Today when you sent a message I expressed how sorry we we were that she was disappointed and asked if there was anything that we could do at this point. You did threaten with bad reviews and that's certainly your choice but in fairness we tried to work with you to resolve. -
User1454018 Sent on 11/26/2013They are slow in getting back to you (phone or email). Tried to give us the wrong order. When we finally received our order, it was the "rough draph" flavors and didn't look like planned. I could have probably done a better job on the design. The sugar glass on the cupcake was white clumped sugar, not clear, sharp glass-looking substance. and because they messed up on the flavors, they just gave us the red velvet out of the store, which had a completely different look then the bloody (dexter themed) cupcakes we had. To just stop by for a random cupcake, go for it. To make an event order, don't do it. The cupcakes were the only thing I regretted from my wedding.
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