Thank you Jay West!
I bought my dress from Jay West for my wedding that was on August 9th, 2019 at The Pen Ryn Estate. My dress is Essense of Australia Style #D2525, formal A-Line, sweetheart neckline, off the shoulder. I bought my dress in August of 2018 during the Summer sale. From the very beginning, the staff at Jay West was very kind, welcoming, professional, & extremely knowledgeable about bridal gowns. Jay West was the first bridal boutique that my family & I looked at for gowns, & we had a wonderful experience. They listened to my ideas & vision of my dress & helped me stick to my budget. After not having success with the first few dresses that were in budget, Patti asked if it was okay that she pulls a dress a little out of budget). It was the most beautiful dress that fit my body perfectly. Patti truly knew the type of dress I was looking for & I’m glad she pulled it. That takes a lot of skill & I really appreciated that. The dress really wasn’t that much over budget & my mom was so incredibly generous to buy it for me. I am forever grateful for that & that she also paid for the alterations. The staff at Jay West was always so accommodating to my family. I have a sister who is in a wheelchair & requires assistance getting up & down stairs. They were always helpful & accommodating. I didn’t always go downstairs for dress fittings & appointments. They would let us go to one of the fitting rooms upstairs instead of going downstairs. The staff remembered me & my family & always made a fuss when we go in. It was really nice to always be welcomed with a smile. My bridesmaids ordered their bridesmaid dresses at Jay West too. Janet was very helpful in helping us figure out what dresses I wanted & gave me great ideas. I wanted my bridesmaids to choose a dress that was comfortable for them, so she advised me that I give everyone a couple options which worked out well. She also helped me come to a decision on the color of my dresses. I was indecisive on colors & she gave me the idea to go with long black. It was the best decision! My alterations were done by Kay & she did an incredible job. She had to shorten it and take it in since I was losing weight & did that with no problems. She was so sweet throughout the entire process & made me feel comfortable each time. Kay also was happy to create a veil for me from my mom’s original veil. She did an amazing job & the veil is something I’ll cherish forever. Thank you to Kay for all the alternations you did for my dress & for creating the veil. I am still receiving so many compliments on my dress & how well it fit me. It is the most beautiful dress ever! Thank you to Melissa & Sue for helping me get my dress ready & helping me put it into my car when I picked it up for the wedding. I picked it up the day before because at my last official fitting, the sleeves needed a little extra altering & Kay was happy to do quickly, making every little detail perfect. I had such a great overall experience at Jay West & am proud to have gotten my dress from this local boutique. Their customer service is excellent – answering phones promptly & making sure all my questions/needs are met. I would recommend Jay West to anyone. You certainly will not be disappointed in the great quality of wedding gowns & the customer service. Thank you to Patti, Sue, Melissa, Cathy, Janet, Emily, Carol, everyone at Jay West for making my bridal gown experience so great!! I give Jay West 5 stars!