Diamond Mills Hotel & Saugerties Steamboat

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  Eizabeth M · Getting married on 04/09/2021

  5.0

  • Quality of service:
    5.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  Best Night Ever

  Where do I even begin! My husband and I could not be happier with our choice to get married at the Diamond Mills. From our very first meeting to the wedding weekend itself, everything was amazing. As people who love a good excel spreadsheet, we were immediately impressed when Brianne presented us price breakdowns of all our options. We were able to customise our package and got everything we wanted! Bethany is an angel, and made the planning process seamless. It was absolutely stress free, and we already miss working with her! From dealing with crazy relatives, to helping fix my dress bustle when it ripped mid-reception, she was a total professional, and incredibly sweet. Their preferred vendor list was equally amazing, and it was great to have a team that worked so well together. Our guests are still raving about our wedding night, how beautiful the venue was, and how much fun they had! We can’t wait to come back for our anniversary next year, and we love giving recommendations to friends getting married in the area!
  
  Our only criticism is for the Hotel and the Tavern, which have separate management from the wedding venue team. While the food is great, the service at the Tavern is incredibly slow. We had heard this before going and hoped for the best, but everyone was right. It took far too long for anyone to even approach our table, and we’re very patient people! The service at the hotel was not very accommodating when it came to our hotel block. My father in law booked his hotel rooms for Friday and Saturday night when we first set our date. Somehow they messed up the reservation and they booked him independently for Friday night and then for Saturday night. When he called the hotel the week before the wedding to make sure his reservation was set, they realized the mistake and were somehow unable to adjust it. He had to check out the morning of the wedding from his Friday night stay and then check back in again to stay Saturday night. This was the last thing he needed to be worrying about on the day of his son’s wedding, and they made no effort to resolve the issue. We were very disappointed in the lack of service and professionalism on such a special day, especially for a very important part of our wedding.
  
  But I want to end this on a high note. Despite the criticism for the Tavern and Hotel, we are so happy with how our wedding went, and will continue to sing the praises of Bethany, Brianne, and the whole events team - we’re always your biggest fans!

  Sent on 11/06/2019

• Jakki Coston · Married on 08/08/2020

  5.0

  • Quality of service:
    5.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  Best Day Ever!

  Planning a wedding is hard enough to begin with but being a bride during the pandemic was something I thought would be extremely challenging. This was not the case thanks to Bethany and Brianne at Diamond Mills Hotel. They supported us as a couple from day 1 and worked with us every step of the way. We ended up having to push our wedding date and then cut down our guest list to have a more intimate ceremony because after all that planning we just wanted to be married. They helped to ease the difficulties by having conversations and providing us with a variety of creative options to make our wedding dreams come true. The wedding day was extremely smooth and everything I ever imagined. The attention to detail and making sure we had everything the way we wanted it was impeccable. While it wasn’t what we originally planned for our big day, I am so happy that we chose Diamond Mills because without the support, I don’t know how we would have done it. I look back on our wedding day and it still is the best day of my life during a very hard time. From the planning, to replanning, food choices, day of details, room set up, ceremony ideas, service,etc. I am so impressed with Diamond Mills and would highly recommend for any future bride and groom. We are thankful to have been married at Diamond Mills and will forever hold that day very close to our heart.

  Sent on 10/24/2020

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  Beth · Married on 04/25/2020

  5.0

  • Quality of service:
    5.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  Unsurpassable

  Brianne and Bethany have absolutely lived and breathed hospitality at its highest level into every interaction and support they’ve provided for us along the way, both before we had to postpone our wedding and after.

  Sent on 04/30/2020