Horrible experience and wedding planner
I am writing to share my unfortunate experience with Maurisa, the owner of SLH Weddings & Events, a wedding planning service.
Initially, we were optimistic about working with SLH Weddings & Events, given the positive first month of collaboration for my destination wedding on 9/1/2023.
As an experienced Event Producer with over 10 years of industry knowledge, I am compelled to express my dissatisfaction with the services provided by Sweet Like Honey Weddings and Events.
As we delved into the intricacies of wedding planning, it became apparent that SLH Weddings & Events lacked the necessary experience and expertise. As an event planner, I did the venue search myself and as a new planner we introduced her to new hotels and got her on two hotel preferred vendor lists.
The shortcomings included the inability to handle fundamental tasks such as contract review, vendor negotiations, budget creation, and event design. These lapses in event planning basics, including misquoting vendor estimates and errors in the wedding budget, raised serious concerns about the competence of SLH Weddings & Events.
In addition, she said to feel free to email or text for communication at any time. We received two emails and calls from her reprimanding us about emailing and texting her. We both work in corporate America, where you can respond and text back at the best time that is convenient for herself.
Furthermore, the level of customer service provided by SLH Weddings & Events was disappointing.
Communication was consistently subpar, with frequent reminders needed for essential tasks. The disparity between promised commitments and actual follow-through was a recurring issue.
Regrettably, the situation reached its peak when a disrespectful email was received from Maurisa, prompting a contract cancellation by SLH Weddings & Events just a 2 months into planning (out of the 2 months she was out of office for an elective surgery for 3 weeks) and a week before our scheduled second site visit and menu tasting.
This abrupt termination left us in a difficult position, having to scramble to find a replacement wedding planner and manage the coordination of vendors ourselves.
Of great concern was Sweet Like Honey Weddings and Events’s failure to return our large pre-paid payment when she performed minimal wedding planner duties.
The overall experience was marred by verbal abuse, inconsistent behavior, and unnecessary stress, compromising the joy we anticipated for our wedding day. It seems like she’s only done small weddings but portrayed as if she could plan larger scale weddings. We believe she was in over her head and didn’t want to admit it .
I strongly advise against engaging SLH Weddings & Events for any event planning services. It is my sincere recommendation that individuals seek out a more reliable and experienced planner to ensure a positive wedding day and planning experience.
I am willing to provide evidence and receipts to support the claims of SLH Weddings & Events’s erratic behavior.If you still wish to proceed forward, here’s legal advice we received:
Document Everything: Keep records of all communications, contracts, and financial transactions related to your engagement with SLH Weddings & Events. These documents will serve as valuable evidence if needed.
Review Contract Terms: Examine the terms of your contract with SLH Wedding, paying special attention to cancellation policies, refund procedures, and any clauses related to service quality.The wedding contract is not a consumer friendly service contract and written very one sided, particularly as far as cancellation goes.
There are no provisions that protect the purchaser. For ex. If you don't pay on time (even one day late), she can pull the amount from your account and you can't dispute it with your credit card company. That irrevocable use of the credit card provision is dangerous.
The repercussions of Maurisa’s incompetence, from contract misinterpretations to delayed invitations, have had a significant impact on the overall planning process and our peace of mind.
I hope that by sharing this experience, others can make informed decisions when selecting a wedding planner.