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About this vendor

Zach Kinzer
Zach Kinzer
Manager

Woman-owned

No team details yet

Bridgestone Cleaners is Brooklyn's only Association of Wedding Gown Specialists Member and now also serving all of Manhattan. Cleaner to the stars Bridgestone has restored the finest of gaments since 1983, not to mention all type of couture wedding gowns. Offering both pre and post gown cleaning, preservation and alterations Bridgestone is here to make sure you and your gown are taken care of. The restoration and proper preservation of your wedding gown investment is of paramount importance. Whether you are aiming to resell your prized gown or keep it for the next generation Bridgestone's gown preservation ensures your investment is protected. Allow Bridgestone the oppotunity to share their years of experience with you.

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FAQ’s

How do you price dress alterations?

By Piece

Who do you provide services for?

Bride
Bridesmaids
Father of the Bride
Father of the Groom
Flower Girls
Groom
Groomsmen
Mother of the Bride
Mother of the Groom
Ring Bearers

Which of the following services do you provide?

Alterations
Cleaning
Preservation

What is the average turnaround time for a bridal gown?

Less than 6 months

How often do you receive new bridal gowns?

Weekly

What is your return policy?

Full Refund
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Any other questions?

Reviews of Bridgestone Cleaners

We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
4.0 out of 5 rating
4.0 out of 5 rating
5 reviews
80% recommend it
  • Quality of service
    4 out of 5 rating
  • Average response time
    4 out of 5 rating
  • Professionalism
    4 out of 5 rating
  • Value
    4 out of 5 rating
  • Flexibility
    4 out of 5 rating
Helen
Helen Sent on 03/03/2024
1 out of 5 rating

Expensive and disappointing

I would not recommend Bridgestone. The company's lack of communication and the incomplete cleaning of my wedding gown left me disappointed.

I dropped off the gown in late 2023, and had arranged for the gown to be returned by the end of January 2024, as I was moving out of state in early Feb. The end of January came and went. When I called to check on the status of the cleaning, they didn't have an update, but assured me I would get a call and email back once their manager was back in the office. That didn't happen. I called again the day after, and was told this time that the wedding gown specialist was out of town, but that I'd get a call back on the following day once they returned. Again, no call back. I called a third time, basically pleading for some kind of information as the clock was ticking before my move — and FINALLY received a call back the day after that, confirming that the gown would be ready later that week.

Upon receiving the gown, I noticed that makeup stains remained on the bodice. So, I asked to be reimbursed because the cleaning was incomplete. They said they'd take a look at the pictures, and let me know what could be done. Three days later, they called me back, offering to take the gown back and clean up the stains. But by this point, I had already moved out of state.They refused to provide any kind of reimbursement.

Now, I am left having paid full price for a dress that is still stained. The experience was a headache from start to finish.
A
Anna Sent on 01/06/2023
5 out of 5 rating

Pablo is an extremely talented tailor!

Pablo is an extremely talented tailor, and is generally lovely to deal with. I had a very complex job for him, a floor length sleeved sequin dress that had to be tailored by hand and he did an absolutely beautiful job. He also squeezed me in for a last minute hem to another dress that I need in a few days time. Truly would recommend him to anyone I know. He has raw talent, an amazing eye and I feel very lucky to have found him! Will recommend to all my friends.
S
Shara Sent on 08/16/2022
5 out of 5 rating

If you’re looking for a sign to work with Bridgestone Cleaners, this is it!

I can’t tell you how Ola and the team have helped decrease my wedding stress. Their professionalism, expertise, and expediency are just top-notch – there’s a reason why they are the best around.

I sent an inquiry on the Bridgestone Cleaners website because I had a new - but vintage - wedding dress. I asked if they could clean it and how much time it would take because I had to get it altered first. Ola CALLED me immediately and said not only could they clean the dress, they could alter it too! He was also friendly and courteous and made me feel comfortable trusting them with this very important garment. As brides know, deciding where to get your wedding dress altered can be a stressful (and expensive) decision, but I read the reviews and was impressed by all the feedback.

Finally, I got to the DUMBO location and can confirm that the reviews were accurate. The venue is clean, the staff was helpful, and Pablo, the tailor, is A MAGICIAN! Not only did he finish my dress alteration sooner than expected, but he also got it to fit me perfectly on the FIRST TRY. I thought there’d be a least two fittings. Nope, just one and done. Also, the dress was cleaned beautifully, and it looks good as new!

Another impressive thing about Bridgestone Cleaners is the communication. They regularly send you a text with the links to payment, online tracking, or overall updates. It made me feel at ease and taken care of – and isn’t that the type of support we need from vendors during wedding season? I am now waiting for my dress to be delivered to my residence (they do that too!), and I can’t wait to work with them again to preserve the dress after the wedding or to just stop by there for regular tailoring or cleaning services. Thank you, Bridgestone Team!
5
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Zach Kinzer
Zach Kinzer
Manager

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