We used their banquet services for our rehearsal dinner. Overall, we had a decent experience but nothing special. The food was pretty good but the presentation teetered on the poor side. We had 24 guests at 3 tables for dinner but were only provided with one server. The server did the best of her ability but through no fault of her own, the food did not come out in a timely manner.

I was very disappointed with the way the Atlantis handled our event. I will start with some of the positives though: they are extremely affordable (by far the best cost in town), the food (after some corrections at the tasting) was amazing and they made the cutest little animal-shaped table cakes for us which guests have also told me tasted great, and the reception space is nice and new (they just remodeled their upstairs conference/ballroom floor). However, I felt like they were trying to nickle and dime us every step of the way, they took weeks to respond to emails, they couldn't get the floor plans right even after I provided them scale drawings at least 3 times AND to top that off, the day of the wedding, the day-of coordinator didn't even have the floorplans with him! Are you kidding me???? Thank goodness I had a great DJ (Moonlight Mobile) who went way above and beyond by helping move tables and chairs for me and pointed out to them where everything was supposed to go. I had to micromanage everything every step of the way and although the finished product was beautiful I believe that was all my work and none of their ability. Bottom line: if you're having a simple run-of-the-mill style reception and don't really care about any details, then they will work perfectly fine for you but if you want any unique/fun elements I would never recommend them unless you are hiring a wedding planner or would like to spend the morning of your wedding day micro-managing placement of every little detail (if fact, we ended up placing and breaking down all the linens and many other elements by ourselves the day of - good thing I have lots of helpful family members!)

DO NOT get married here. You might as well hold your wedding at an empty hall and do EVERYTHING yourself. It'd be less stress since you'd know what you're in for, plus you'd pay less.

Starting 3 months before the wedding, we couldn't get a hold of anyone in the catering and sales department. No one returned my emails or calls until 3 weeks before the wedding because David Pina decided that he'd quit only after ignoring all calls and emails for 2 months. We wanted to change venues but half our guests bought flights already.

They dropped the ball on so many things. As a 4 star hotel, I can't believe they lost our boutonnieres, made us set up our own ceremony chairs, forgot decor that was in our contract for months, refused to help setup the reception room so even guests scrambled around to help on the day of. We had very few wait staff and 1 bartender since there was a conference going on at the same time. They didn't help with cleanup and our poor bridal party, family, and some GUESTS had to help.

All they were willing to do was set up basic tables, chairs, table cloths, and napkins. They entirely forgot the beautiful crystal votives we were supposed to have on each table. You don't even get a nice room to get ready in. While other Reno hotels have BEAUTIFUL bridal and groom suites for you to get ready in, they didn't even want to give me their best room since it's "usually reserved for high rollers."

Premium open bar ended up running out of our contracted selections at 7:30pm, yet we were charged premium prices all night. Never told us when our limit was reached so guests started paying at 9:30pm. What do we do, refund each guest ourselves?

All in all, very unhappy with this "4 star diamond hotel." If you think weddings are too small for you, don't hold them at all. Front desk, room service, group sales, restaurants, etc were nice. But everything directly related to the wedding was terrible.