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When looking for a photobooth for my wedding, I wanted a company that provided unlimited number of prints for everyone in the picture. At my wedding this was not the case. When I made my complaint I was informed that my guests should've asked for more copies, but how were they supposed to know when the attendant only handed a group of 6 people one copy without even bothering to offer to print more for the other people? By the time I realized I had missed out on some photobooth fun, my attendant had already shut down my booth without any kind of warning or ask if I would like to keep it open. I received numerous complaints from my guests about the attendant's overall attitude while working, and even when one of our guests offered to pay money to re-open the booth, her response was "You don't want to do that". The owner of the franchise here in Kansas City was extremely defensive when I called to complain and basically told me if my expectations were that everyone in the picture was to receive a copy then we "should've discussed this beforehand". I guess unlimited prints don't exactly mean unlimited prints, even though that's what they'll tell you.
We are very sorry to hear your displeasure with our service. We strongly feel that there may have been a miss-communication as we do offer unlimited prints. They don't print out on demand because that causes long lines and not everyone always wants multiples. We are happy to print additional prints for anyone who wants them. We also have a feature on the booth that allows guests to select them - our apologies if you weren't made aware of that feature.
Great advice about letting you know when the booth is being shut down - we want to make sure you are satisfied with the experience, but also don't want to bother you during your big day.
Thanks for your feedback - we take it very seriously.
Amazing and professional. Couldn't be happier with how everything was handled before and after the wedding. Highly recommend!!
We had a great time with the photobooth at our reception. Everyone enjoyed it and it was so fun looking through our guest book/scrapbook afterward. The scrapbook was a great way to remember our guests and record their special messages. Now my friends are posting their photo strips on Facebook. Thanks Shutterbooth for providing such an excellent service and great way to capture the fun atmosphere of the evening.
Kirsten and Josh Mitchell
Shutterbooth was awesome! Everyone at the wedding had a blast with the photobooth...so much so that they stayed an extra 30 minutes at our reception! Would highly recommend.
This was one of the biggest hits of the night!! Our friends are still talking about how much they loved the photobooth! We really loved our scrapbook that we got at the end of the night! We did the deluxe book and it was worth every penny! We have looked through the book so many times already! Thank you for helping us capture our wedding!
Melissa and James Price
We were SO happy with Shutterbooth... Six months later and we continue to hear from our guests how wonderful the photobooth was at the reception. They added the extra spark to our reception... THANK YOU SO MUCH SHUTTERBOOTH!