out of 5.0
Quality of Service:
Great service, very responsive and professional. Available to contact at all times and was priced right. Driver was dressed professional and went out of his way to accomodate the wedding party.
I was disappointed in our service. We hired two vehicles so we spent a lot of money with this vender. I provided very detailed instructions to the owner ahead of time so everyone would know where they were to be and when. The driver for the bridal party rushed us everywhere we went the entire day. He also did not know how to get to Gibson's which is a bit of a shock given that he was supposedly a professional driver. The bridal party had to explain to the driver how to get where he had been told days in advance he would be driving.
My second vehicle was supposed to transport my out of town guests from the church to the receptions site. Instead he took them back to their hotel. Again, despite the fact that I had sent an itinerary with addresses to the owner in advance of the event.
Admittedly, everyone got where they needed to be. I just think it lacked professionalism. Worse, I sent an email to the owner following the event about the quality of the service. Mind you, part of the contract is a 20% tip in ADVANCE. I did not ask for money back, I simply commented on the quality of the service and I received no response from the owner whatsoever.
Given that they require an advance tip, I would think long and hard about hiring a company that does not seem to know how to get to some rather obvious landmarks in Chicago.
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