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Reviews of Serrano's Limousine
3.6 out of 5 rating
3.6
2 reviews
Recommended by 71% of couples
Tara Sent on 10/11/2011
5 out of 5 rating
This place was a goldmine! They were extremely affordable! We rented a stretch hummer for our large wedding party and it was awesome! It was such a great time. There was a little communication error with time changes but they arrived promptly. He drove us around and let us have fun. It was a great experience!
Becca Sent on 08/16/2012
2.1 out of 5 rating
The price was good, and our driver was nice.
I had been going back and forth via e-mail with them about price and availability. Once we decided to book I let them know and they gave us instructions on how to put the deposit down and they said they would send me the contract with the receipt from the deposit. It took me a month to finally get the contract from them. I sent them an e-mail the week before the wedding to confirm the details of pick up times and locations, and didn't hear back from them. We were on a tight schedule and since I was a little paranoid about them not showing up after the above issues, I gave them a call 5 min after they were supposed to be there to pick us up. They had me verify the address and said they would call the driver and call me back later. Ten min after the driver was supposed to be there the limo finally showed up. He said that they gave him the wrong address, which when my husband called the owner the owner said there was mechanical issues with the limo. Also, I had rented a 14 passenger limo and the limo maybe could fit 10 so one of our groomsman rode up front and another groomsman had to take a different car to the reception.
I had been going back and forth via e-mail with them about price and availability. Once we decided to book I let them know and they gave us instructions on how to put the deposit down and they said they would send me the contract with the receipt from the deposit. It took me a month to finally get the contract from them. I sent them an e-mail the week before the wedding to confirm the details of pick up times and locations, and didn't hear back from them. We were on a tight schedule and since I was a little paranoid about them not showing up after the above issues, I gave them a call 5 min after they were supposed to be there to pick us up. They had me verify the address and said they would call the driver and call me back later. Ten min after the driver was supposed to be there the limo finally showed up. He said that they gave him the wrong address, which when my husband called the owner the owner said there was mechanical issues with the limo. Also, I had rented a 14 passenger limo and the limo maybe could fit 10 so one of our groomsman rode up front and another groomsman had to take a different car to the reception.
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