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{Photography by David's Bridal}
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12268 Rockville Pike
Rockville , MD 20852
 
 
 
  Reviews (63)    
2.8 out of 5.0
2.8
out of 5.0
Quality of Service:
 (2.7/5.0)
Responsiveness:
 (2.8/5.0)
Professionalism:
 (2.8/5.0)
Value:
 (2.7/5.0)
Flexibility:
 (2.9/5.0)
 
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0.0 out of 5.0
0.0/5.0
  • Quality of Service:  (0.0/5.0)
  • Responsiveness:  (0.0/5.0)
  • Professionalism:  (0.0/5.0)
  • Value:  (0.0/5.0)
  • Flexibility:  (0.0/5.0)

Private User
1 Reviews
David's Photography has be so extremely unprofessional that I can barely even put my dissatisfaction into words. If you go through the reviews on this page you can see how many negative ones there are. Would you trust your most important day of your life with them? I unfortunately did and will be paying for it forever. Not a single photo looks like it was taken by a professional. They are blurry, unfocused and unflattering. The comments given by David's Photography under the complaints are as cold and rigid as their consultants and photographers. Don't make the same mistake as I did. David's Photography should be out of business.
Wedding: Recently Married
Services Used: Photography
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
Were both in the military and were sent in different location of the continents, and our wedding was set for San Francisco, CA. Gladly a local David's Bridal, Springfield, VA was able to assist us with my dress, professional photography and videography. This saved so much time and they had a payment plan that made it affordable for us. Thanks again David's Bridal!
Wedding: 03/23/2013
Services Used: Dress & Attire, Photography, Videography
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
I chose Photography David's Bridal for their amazing price, but I was really pleased with the photographer I got. I was so nervous and stressed on my wedding day, but my photographer from David's Bridal helped the day go smoothly and made me feel at ease. I recently reviewed the photos online, and I am in love with them all. She captured the perfect moments, and I love the way she touched them up as well. I am very happy we went with them.
Wedding: 03/16/2013
Services Used: Photography
4.2 out of 5.0
4.2/5.0
  • Quality of Service:  (2.5/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (3.5/5.0)
  • Flexibility:  (5.0/5.0)
I signed up with Photography by David's Bridal for couple different reasons. One, their price is very comparable with other vendors --- they offered discount since I also bought my dress @ DB. Also, they offer financing through DB's store card. Two, the package included 8 hours of service at up to 4 locations with unlimited numbers of shots with FULL COPYRIGHTS given to me! This, I like. Also, it included extras such as prints in different sizes, and photobooks. Three, we thought to simplify process. DB said they selected photographers carefully to represent their brand, so we agreed to give them a try (I asked for sample of works of the photographer assigned to me prior to the event).

Not sure what to expect. Prior to the wedding day, the (Corporate) event coordinator would call to check on us, or go over details, etc... I wanted nice photographs for my once-in-a-lifetime event. My photographer was Adam Alexander. Adam is very easy to work with. He was fun and made us feel comfortable. Communication was very easy with him. I emailed him my wedding plan, which he replied stating would accomodate our requests. Overall, I am satisfied with the service, but I am waiting for the final products (which they said will take 6-8 weeks). I hope the final products are great photos, so I can look back at my wedding (through his photographs) 30 - 40 years later.

PS: For now, Photography by David's Bridal gets 2.5 stars for the Quality, however if the final products are superb photographs, then Photography By David's Bridal will surely get a 5 stars from me! Nevertheless, thanks, Adam. It was certainly very nice to make your acquintance! Grateful couple, Ivan and Meike.
Wedding: 02/23/2013
Services Used: Photography
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)

Anonymous
5 Reviews
Awesome photographer & videographer! They listened to every request we had & our night was absolutely perfect! Thanks again
Wedding: Recently Married
Services Used: Photography, Videography
0.7 out of 5.0
0.7/5.0
  • Quality of Service:  (0.5/5.0)
  • Responsiveness:  (0.5/5.0)
  • Professionalism:  (1.5/5.0)
  • Value:  (0.5/5.0)
  • Flexibility:  (0.5/5.0)
I signed up for the photography back in september. the lady that was helping me told us that it was easy once we agreed to have them do our photography it would be stressfree and simple. Ha this is MOre than a joke!!! Since then, I have not been able to get onto the website to fill out any of the paper work, When i call i get the run around, I have spoke to 5 different people trying to get this fixed and nothing has been done. The woman that helped us in the begining is no longer there, when i call to make my payment they tell me that i can not do it over the phone i have to drive to there store and make the payment, they have been telling me that im going to be contacted by a photographer, which i have NOT yet recieved any phone call or any contact from. I made the biggest mistake of my life going with Davids Bridal photography. When i told them that i was going to cancel if something did not change they didnt care. they had no concern what so ever. I have less than 10 months to go before my wedding and I have yet to get anything from them, no call from the photographer, nothing. When i spoke to Jess(the girl that first helped me) she said they were having problems with "customer service" and there were working on that to get it fixed. How do you not return any of my phone calls, e-mails, messages???? I am very sorry now that i didnt look further into this and actually sit down and read all of the reviews and think this thru. I have lost all respect for davids bridal! I guess this just goes to show the bigger the company the less they care about the customer!!
{Photography by David's Bridal} responded with the following comments:
Vanessa, I am sorry to hear you have had a stressful experience. I want every one of my brides to be stress-free on their big day. I have tried to contact you to discuss your experience. Please call me back at your earliest convenience so that I can work to make this right for you!
Wedding: 12/27/2012
Services Used: Photography
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
My face hurt from smiling for so may pics and although i havent gotten them back yet i know they are good bc the photographer gave me a sneak peek at a few. Davids Bridal was on top of their game they called me every few weeks to make sure i was on track and see if i had any questions. Although it was weird not meeting the actual photographer until the day of, he was very nice and professional and easy to talk to. He had great photo ideas wich im sure was tough at a night time event.
Wedding: 11/16/2012
Services Used: Photography
0.7 out of 5.0
0.7/5.0
  • Quality of Service:  (0.5/5.0)
  • Responsiveness:  (0.5/5.0)
  • Professionalism:  (1.0/5.0)
  • Value:  (1.0/5.0)
  • Flexibility:  (0.5/5.0)

Anonymous
1 Reviews
Ladies, beware of Photography by David's Bridal!!! We paid for a premium package and received absolute horrible service!!! They never even looked at our photography guide, I didn't receive an event coordinator before the wedding, I even had to call the photographer on my way to the rehearsal dinner to make sure he was coming! Let's not even discuss all the pictures that photographer NEVER took! The company is refusing to fix the problem. I even spoke with the Vice President of Photography and she didn't even acknowledge the fact that we were treated horribly. We were married in November and had our package booked since April. We are still waiting for them to make a decision regarding our compensation for their treatment. In the book they give you it says "we'll provide you with a photographer who exceeds your expectations, and who knows how to make you and your special day look absolutely gorgeous, in the style you prefer." IT IS ALL LIES. For the sake of your memories, stay away from David's Bridal Photography!!!
{Photography by David's Bridal} responded with the following comments:
I am extremely sorry to hear your photography experience was not what was expected. I take your concerns very seriously and I am glad we had a chance to discuss your concerns. As per our phone conversation, I have had notified the photography team about your feedback. I know that I cannot bring your day back and capture the pictures that were missed; however, I hope that our resolution meets your desired expectations. Thank you for all of your time and please continue to reach out to us should you need anything further.
Wedding: Recently Married
Services Used: Photography
4.0 out of 5.0
4.0/5.0
  • Quality of Service:  (4.0/5.0)
  • Responsiveness:  (4.0/5.0)
  • Professionalism:  (4.0/5.0)
  • Value:  (4.0/5.0)
  • Flexibility:  (4.0/5.0)

Anonymous
5 Reviews
David's Bridal is the place to go for all your wedding needs, they have more than just dresses and accessories, they have a range of services that can fit your every need.
Wedding: Recently Married
Services Used: Photography
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
This was for my anniversary photos. Sarah A was such an amazing photographer and I was so excited to see my images!! Through the time we had emailed, Sarah was able to understand that my husband and I are a very playful couple. And she had found sample images she thought would work!! She was so fabulous and I can't say enough good things about my experience.
Wedding: 11/04/2012
Services Used: Photography
4.6 out of 5.0
4.6/5.0
  • Quality of Service:  (4.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (4.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
I had a very nice experience with them for my photography. My photographer was very attentive and willing to make sure we got everything we wanted. From the beginning of the wedding planning process they were extremely helpful with assisting us choosing the right package for our budget and reassuring us that everything would be taken care of.
Wedding: 11/03/2012
Services Used: Photography
1.1 out of 5.0
1.1/5.0
  • Quality of Service:  (0.5/5.0)
  • Responsiveness:  (1.0/5.0)
  • Professionalism:  (3.0/5.0)
  • Value:  (0.5/5.0)
  • Flexibility:  (0.5/5.0)

Christina
5 Reviews
The relationship with David's Bridal was extremely cold and hands-off. The communication prior to my wedding was lacking, and I never knew who my event coordinator was. I think I had 3-4 different event coordinators assigned to me,and I was not notified of the change. I never knew who to talk to. I cancelled my photography contract, but still booked the videography through David's Bridal. I was extremely dissatisfied with my wedding video. The quality was very poor overall. I expected MUCH more for the amount of money I paid for a "professional" videographer. The transitions are awkward and not smooth, the camera is unsteady and very shaky, and some of the interviews and the mother/son dance are barely audible. The videographer also failed to interview the groom's parents and sister after we requested they be interviewed. Furthermore, it took longer than promised to receive my video and the mp3 file I provided at their request was not even used in the video. I will NOT be recommending Photography by David's Bridal to anyone. I am actually embarrassed to show this video to my friends and family.
{Photography by David's Bridal} responded with the following comments:
Hi Christina, we are so sorry to hear about your experience with our services. Here at David's Bridal we wish every bride a wonderful wedding. We would like to connect you with our Customer Service Manager for Photography by David's Bridal to address your concerns about your wedding video. Please provide us your contact information and the best time to reach you at weddingservices@dbi.com.
Wedding: 10/27/2012
Services Used: Videography
4.5 out of 5.0
4.5/5.0
  • Quality of Service:  (4.0/5.0)
  • Responsiveness:  (4.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (4.5/5.0)
  • Flexibility:  (5.0/5.0)
I have not seen my pictures yet because they take about 6-8 weeks to be ready but as for right now i am very satisfied with them. My photographer was very helpful and responsive to my requests even though I was not on time he was and he was very patient. Even before I met him the coordinators at the main office took my doubts very serious and also responded to each and everyone of them. I will write more as soon as I see my pictures whether I am even more satisfied with them.
Wedding: 10/27/2012
Services Used: Photography
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
I was given the best photographer! Matthew J was amazing at our wedding. He was on point the whole time. He actually showed up 20 minutes early and from the minute he came in he was just so wonderful. So, energetic and vibrant and happy to be there. 15 minutes before he had to leave he asked us what photos we wanted before he left. So, we got a photo with every table. Words cannot express the gratitude for him! Just awesome!

Now, David's Bridal Photography. I was assigned a planner to meet all my needs and find me the perfect photographer. I was paired with Carroll Mattiace. If you get her, please ask for someone else. First, she didn't respond to my emails, voice mail, nothing! She was rude and always had a "problem" that day we spoke. She was VERY unprofessional. After a while I asked to speak with another and they transferred me to the manager.

All in all, we were grateful to have Matthew!! 5 stars were given because of the photographer!
Wedding: 10/26/2012
Services Used: Photography
4.0 out of 5.0
4.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (2.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (4.0/5.0)
  • Flexibility:  (4.0/5.0)
Getting in-touch with the photography consultants is not an easy task, i had to threaten to pull my contract to get someone to get back to me. However, with that said; the photographer they choose for me, was amazing. His name was Ben and, not only was he professional he was, helpful, patient, and most importantly patient with the children in the bridal party. Ben took great shots, without being ask and even thought of some creative portraits.
Wedding: 10/20/2012
Services Used: Photography
4.6 out of 5.0
4.6/5.0
  • Quality of Service:  (4.0/5.0)
  • Responsiveness:  (4.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)

Patrice
6 Reviews
I had a pleasant experience with David's Bridal Photography. They sent me an awesome photographer, who executed just about everything I asked for. I only missed things due to time constraints, no fault of the photographer. I think we got a great deal for our money. The rate per hour was extremely reasonable, as compared to independent photographers. We have the rights to all of our photos, as well as access to then for 12 months online. We did not purchase a photobook, or any set of photos, up front. I appreciateed the flexibility in allowing us to make decisions about after the wedding, after determining what photos turned out, as opposed to having to make a decision prior to know what we are actually working with. All and all, a flawless relationship, that has yet to come to a close, but the business aspect I am extremely pleased with.
Wedding: 10/19/2012
Services Used: Photography
2.8 out of 5.0
2.8
out of 5.0