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JCBASH
Creating "THE WOW FACTOR" for over 16 years.
2714 Ponce De Leon Blvd
Coral Gables, FL 33134 (map)
Website:
Visit my website »
Rentals:
Aisle Runners, Chair Covers, Chairs, Chocolate...
Services:
Breakdown, Delivery, Setup
Services Used:
Event Rentals
Overall, I was very happy with the service and personalized help I received prior to the event. However, I arrived to the venue the day of my wedding and several issues arouse of which I wanted clarification about so I personally called the vendor and was not attended to despite my explanation to the person who answered the phone of the urgency and need for me to talk to Sarah since it was hours before my event.
I won't bother to write a review because apparently I didnt know the facts; however, I would have known all the facts and what was going on the day of my wedding if my phone call would have been answered rather than disregarded. Hence, my low responsiveness rating. The issues were addressed by the vendor prior to the event (as indicated by the vendor in its response).
JCBASH responded with the following comments:
We are pleased that the client was happy with our overall service. Our responsiveness in getting back to client in the middle of crunch time could have been better but we believe it was to the client's best interest to rush and correct her venue's errors instead. That said all four owners' cell phone numbers are always available to the all clients. We encourage all of our clients to please use these numbers if they should ever need any clarification on event day and not call our sales showroom. In response to this review, however, we have intructed all showroom staff to transfer all such calls directly to an owner. All said I am very proud of my staffs responsivness in returning to correct another vendors errors at our own expense. GOOD JOB GUYS!We are pleased that the client was happy with our overall service. Our responsiveness in getting back to client in the middle of crunch time could have been better but we believe it was to the client's best interest to rush and correct her venue's errors instead. That said all four owners' cell phone numbers are always available to the all clients. We encourage all of our clients to please use these numbers if they should ever need any clarification on event day and not call our sales showroom. In response to this review, however, we have intructed all showroom staff to transfer all such calls directly to an owner. All said I am very proud of my staffs responsivness in returning to correct another vendors errors at our own expense. GOOD JOB GUYS!
Services Used:
Event Rentals
They were EXCELLENT!!! I love them. Thank you guys for the excellent work. Wendy was awesome...sending pictures of my linens when I wasn't sure...and everyone there was very helpful at all times. THANKS!!!!!
Services Used:
Event Rentals
Great experience beginning to end. Very professional. Exceeded my expectations. THANK YOU!!
Services Used:
Event Rentals, Unique Services (Other)
What can I say, Always make my clients happy. Always help with last minute orders. Always friendly and most important: Always on Time. I'm a client for life.
Services Used:
Event Rentals
I LOOOVE SARAH PAZ!! Came very highly recommended by the Four Seasons and pretty much all my other vendors. Above and beyond all the way. Obviously loves what she does. Thank you so much, Sarah. The linens and the lighting MADE the wedding.
Services Used:
Event Rentals
I was actually intimidated when I saw their operation because they seemed so organized and the showroom was so much nicer than everywhere else I went that I thought for sure they would be way over our budget. But Sarah was sooo nice and she totally helped us out. Then I found out their whole family was in the event business, each in different fields. I ended up doing my cake with Sarah's mom Ana Paz, whose like a celebrity cake designer and her husband Eddy owns Glow Lighting and did my monogram projection. Everyone was great. I was so impressed by this family. I Highly recommend them.
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