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Apr 15, 2014
Frequently Asked Questions for Photography
What primary photographic style do you identify with?
What do your packages include?
Albums, Custom Graphic Design, Digital Files, Flush Mount, High Resolution Images, Matted Prints, Negatives, Prints, Proof CD of All Images, Thank You Cards, Video Montage
Do you have liability insurance?
Do you offer special techniques such as hand-coloring or toning?
Yes - because every wedding photo we artistically create is hand-toned in Adobe Lightroom & Adobe Photoshop, our unique style is custom and intensive.
Do you have experience shooting in various lighting situations?
Absolutely - from low light, to intense out door lighting - we specialize in creatively using available light.
Is your media preference film or digital?
Digital, although you'll find a few of us will still bring along a polaroid camera or two just for fun. :)
How many photographers do you work with?
We are a custom studio with 5 full time photographers - everyone on this team works day to day in our office.
Do you guarantee your presence at the actual event?
Yes! Relationshiops are everything - we are a small group of dedicated folks, and you will meet and work with your photographer from day one. We do not send random people to photograph our work, it's all about the friendship and connection you have with your photographer. The photographer you choose for your day will be with you for the entire day of your event.
Do you sometimes book yourself for more than one event in a day? Weekend?
No individual photographer is ever booked for more than one event in a day - we want to give you our 100% attention on your wedding day.
Do you have a replacement photographer in case you become unavailable on the day of the event?
Although we've never missed a wedding or event to date, it's always good to know that any professional photographer you are considering has a back-up plan. With 4 full time photographers on the team, we're pretty well covered. In addition, we are upstanding members of our local photographic community and are able to draw from a network of high-end colleagues should the worst happen.
What kind of equipment do you typically bring with you on the day-of?
Multiple camera bodies, multiple lenses, flash units, other cool gizmo's and gadgets. We shoot with professional grade bodies and lenses - high end equipment. To see a list, please see the equipment list on our website; http://www.makingthemoment.com/blog/2008/what-type-of-camera-do-you-shoot-with
Do you bring back-up equipment to the event in case of malfunction?
Yes, always - every piece of equipment we shoot with has a back-up.
Do you charge hourly or full day?
Full day - we believe in holistically telling the story of your day.
Are you available to shoot extra hours? If yes, how much do you charge for extra hours?
Because we already include full day bookings in all packages - extra hours are unnecessary.
What is your policy on taking breaks? If you require a meal break, do you require that the client provide your meal?
The only break we look for is during the dinner meal. This isn't just for us - but it's for your guests, as most guests aren't comfortable with photos of them eating.
Do you charge for travel?
If the events are within a considerate distance of our home office usually not. We can custom quote any travel - but most situations with us do not require travel fees.
How soon after the event are the proofs ready for viewing?
We have an extensive post-production process for your imagery - because we retouch and creatively produce EVERY image we deliver in your set, a typical turn-around ranges from 8-10 weeks. All delivery dates from us are written into and guaranteed in our booking agreements.
In what format are the initial proofs offered?
We'll invite you into our creative offices for your "premier" night. We'll lavish you with some fun snacks, wine & hot chocolate while we enjoy your images & laugh over the memories. Additionally, you'll have access to your proofing/final website in a secure custom area. Best yet? They come on a USB drive for you to have for life :)
How long can the client keep the proofs?
We leave on our site for 3 months time - but because we package the image DVD with full resolution, print-licensed images, our clients have their images for life.
Do you retain the copyright for the photos?
Printing rights are licensed to our clients for in home and personal use printing.
Do you reserve the right to publish the photos?
Do you provide the digital files and/or negatives (or copies of the negatives) to the client?
All clients receive a fully restored and hand retouched set of digital files from their event on disk.
Will images be available for viewing online?
What kind of albums do you offer?
We specialize in custom made StoryBooks - hardbound, library quality books. Our coffee-table like hand crafted books are custom designed. To see images of our Wedding StoryBooks - please visit the following page on our website; http://www.makingthemoment.com/weddings/wedding-storybooks
When will the client get the final album?
After the client has had the ability to select images from their set to go into the final design, we produce custom lay-outs and handle all the press printing processes. Approximately 2-3 months afterwards, our StoryBooks are delivered!
What types of cultural events do you specialize in?
Asian, East Europe, North American, West Europe
Additional Answers & Advice:
Do you require a deposit?
We don't believe in image replication - we like to craft custom and unique artwork for our clients. We believe your story your love is unique, we think your artwork should match that individuality.
We freak out over client experience. A majority of our couples hang out with us after the wedding. We build real lasting relationships while capturing authentic and unique people.
We also like cats and pulling pranks on people. We sometimes like to pull pranks on cats.