Discussions from Account Support

May I just start this with saying how inconvenient timing this is for 2020 brides that have had to postpone their weddings. I got engaged 2018 started heavy planning for my April 2020 wedding in 2019....

I purchased a custom website domain through WeddingWire's program over 10 days ago and it still hasn't become active. Is this normal, or is anyone else having issues using WeddingWire's website? I...

I am often affected by spam filter that shuts down my account for sending messages too quick. What is the amount/timeframe that the system will shut you down for? I’m getting frustrated with it.

I have a question. I am having trouble importing my registry on this website. I need help, but there is no customer service telephone number provided. Does anyone know how to get help with this?

My guest list which was all grouped correctly is now ungrouped?!! When did this happen and how can i revert this to have my groups again??

Hello, my guests are somehow choosing from a “menu” when they rsvp on my website (a menu I did not create and cannot find), and I need to turn this feature off because unless there are allergies or...

I am also having trouble updating a picture onto my wedding website wall. Every time I hit upload to save the picture it goes right back to the default picture. Could you please offer some assistance?...

So I am already having trouble since the model where someone has a destination wedding one place and a reception on a different date in a different place really breaks the WW mold (in covid we needed...

Hi, Does wedding wire only offer one format of the guest list to imported? Looks like they only list Name, Last Name, Email, Telephone number, Mobile number, and zip code. Or how do you work around...

Can I give some access to see my wedding wire account?

Hello all!! I am testing our RSVP page and when my guests will go to RSVP it also shows that they are invited to other events such as the shower and rehearsal dinner..... how do I get it so they are...

I spent the time inputting the list so that users can look up their name, but it says in the search "0 guest matching...whatever name I try". I have hard RSVP's sent out but I know some would rather...

For some reason when my guests type in their name on the RSVP tool on our wedding website it says their name can't be found. How do I fix this??

I bought a custom domain name for our weddingwire wedding webpage on saturday and 4 days later it still is not working. plus i emailed weddingwire saturday after the purchase and they still haven't...

Hello, I am having trouble responding to vendor messages. For every vendor, it says "This vendor is no longer receiving messages". There are some vendors that I was in mid conversation with and now I...

I am having so much trouble with my registry page on the wedding website! The "add registry" section is completely gone from my registry page, is there a way to add that section back? I've tried...

My guest are not able to find my name on wedding wire to rsvp

Hi y'all! So I am deep in the planning process and figured I'd work on my website some. I started my registry and connected it to the website here. When I go to my website though to put it on there,...

I'm struggling with the wedding wire website with the registry since we changed our wedding date.