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J
Just Said Yes December 2019

rsvp not working

Jennifer, on July 21, 2019 at 3:18 PM Posted in Account Support 1 10
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I spent the time inputting the list so that users can look up their name, but it says in the search "0 guest matching...whatever name I try". I have hard RSVP's sent out but I know some would rather RSVP online. I don't want it on the website if it's not going to work. Please advise...

10 Comments

Latest activity by Michelle, on February 27, 2021 at 2:25 PM
  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    Hi Jennifer!

    We tested a few names on your guest list and were able to successfully search their names on the RSVP page of your website. If you are still having an issue with this would you mind emailing our support team at help@weddingwire.com so we can further assist? Thank you!

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  • Latoya
    Just Said Yes November 2019
    Latoya ·
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    I’m having the same issue. 4 people have said the same thing to me.
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  • Latoya
    Just Said Yes November 2019
    Latoya ·
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    Another one not working 😩

    rsvp not working 1
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  • Latoya
    Just Said Yes November 2019
    Latoya ·
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    My mom too 😩

    rsvp not working 2
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  • Clíodhna
    WeddingWire Administrator January 2030
    Clíodhna ·
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    Hey LaToya. Are you still having this issue?

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  • Emily
    Just Said Yes August 2020
    Emily ·
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    I’m having this issue !! And it’s driving me nuts 😳
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  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    Hi all! Please reach out to our Support Team at help@weddingwire.com with the first and last names of a few guests that are having trouble so we can take a look at this for you. We look forward to hearing from you!

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  • Dawn
    Just Said Yes July 2021
    Dawn ·
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    Some of my guests had this problem as well. It could be they put a space in after they typed their name. I am also having issues with guests not being able to go back and change their RSVP or menu choice UGH extremely frustrating.
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  • Brooke
    Just Said Yes April 2021
    Brooke ·
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    Going through the same issue right now. Some of my guests are able to RSVP while a majority of them cannot. This is very stressful and needs to be fixed. I was using this as my direct way to RSVP and people are messaging me saying they cannot find their name. I did make sure everything was spelled correctly as well.

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  • Michelle
    Champion December 2022
    Michelle ·
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    Most people on the forums recommend using WW for forums only and withjoy.com or rsvpify.com for sharing info with guests

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