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Jasmine
Dedicated July 2021

i Need Advice

Jasmine, on February 19, 2020 at 3:03 PM Posted in Planning 0 21
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Hi everyone. I just need to know if I’m being crazy here. My fiancé and I finally came to a decision and decided to have our wedding at a venue. However, the lady who is in charge of the venue (who would be my coordinator), is absolutely terrible at communicating. On Monday I messaged her a little before 12 noon and she didn’t respond until almost 8 that evening! The second incident that happened was that I messaged her this morning and asked if she would be available for a phone call so that we can put our deposit down. She said she would be available around 1 today, so I called her around that time. No answer!! She finally called me an hour later. Like I understand running a business is busy and all, but this is just poor customer service and are major red flags to me. I just want to know if I’m overreacting.

21 Comments

Latest activity by Patrice, on February 20, 2020 at 5:26 AM
  • Sarah
    Master September 2019
    Sarah ·
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    I personally think you’re overreacting. 8 hours between e-mails/messages is nothing. And while I understand that today she called you back an hour later than she initially said she’d be available, unless she specifically said she was penciling you in for a meeting at 1, I think you need to cut her some slack.
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  • Chantal
    Expert May 2021
    Chantal ·
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    If you have a popular venue, that's pretty common. People get pretty busy in the wedding business, that's for sure! I understand your concern and frustration, though. If she continues to have communication mishaps with you, and this makes you extremely uneasy, then you could approach your family about a separate venue.

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  • Kristen
    Master November 2020
    Kristen ·
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    I'm like you and that I like things done in a timely fashion but I would at least give a business 24 hours as you don't really know if she has other matters she's tending to. I wouldn't say this is a red flag right now but if you're communicating and you don't hear from her for a couple of days then I would be worried. Maybe when you speak to her nicely let her know that you hope that you both have consistent communication as that is something very important to you.
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  • R
    Expert May 2021
    Rachael ·
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    I would think having a response within 24 hours is acceptable. Maybe she was off, my coordinator is always off Monday so I've gotten used to waiting until Tuesdays for answers. Blowing off your phone call today would annoy me though, can you try searching for reviews ? If it's a common issue I'm sure people would let that be known
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  • Jasmine
    Dedicated July 2021
    Jasmine ·
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    She was the one who suggested that we get in contact at 1.
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  • Jasmine
    Dedicated July 2021
    Jasmine ·
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    After speaking with her on the phone, my worries have been eased. I told her my concern and she was understanding and said I shouldn’t be worried anymore.
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  • Jasmine
    Dedicated July 2021
    Jasmine ·
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    I let her know how I felt and she was understanding. I guess what really made me worried was the fact that she suggested the time of the phone call.
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  • Jasmine
    Dedicated July 2021
    Jasmine ·
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    All the reviews I found said nothing but good things about her. After talking with her, I feel better knowing that I now have her personal number to contact her.
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  • Kristen
    Master November 2020
    Kristen ·
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    I totally understand. I completely understand you because I'm the type of person that I like quick response timing as well but even in my job when I need approval from my higher-ups I also realized that they probably have a lot going on. But I don't think it's unfair to at least give them twenty-four hours to get back to me and then if they don't I try to find them to get the s that I need. I think as long as she respond within 24 hours you are good to go but yeah she's going days in between communication that I would be the reason to be concerned.
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  • M
    Legend June 2019
    Melle ·
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    I would be annoyed aha because I’m a very responsive type but I would give her a bit more leeway because man some people are ESPECIALLY bad
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  • Sara
    Expert February 2020
    Sara ·
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    I think you're overreacting. She answered your email same day. Also, you said she mentioned around one..not one on the dot. I have to leave my desk for various things throughout the day and I wouldn't have time to sit there and wait for your call. Who knows what around one means from one person to the next? Maybe she needed to use the bathroom. You're not her only priority..and actually..you shouldn't be. The brides who already have her booked out rank you when it comes to who's most important. I would say she's very responsive considering you haven't put your deposit down yet.
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  • Jasmine
    Dedicated July 2021
    Jasmine ·
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    I’m just saying that if someone suggests the time, they should stick to it. If those plans change, give me a heads up. Don’t leave me hanging especially since I’m about to spend my hard earned money at your establishment. It’s not that hard to shoot a text and say hey things changed I’ll call you as soon as I can. Also I didn’t mention the other times she suggested a phone call and I never got one. This isn’t the first instance of this happening.
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  • Jasmine
    Dedicated July 2021
    Jasmine ·
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    I guess I got spoiled working with people who respond quickly haha
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  • Chrysta
    Master November 2022
    Chrysta ·
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    I would say you might be a little unrealistic in your expectations. I know when planning we brides get excited and hyper organized and want things to move quickly, but we can’t expect vendors to be on call for us. It’s taken my vendors a week to respond to an email before! I’d say your person is responding quite quickly
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  • Jasmine
    Dedicated July 2021
    Jasmine ·
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    Yeah that makes sense. I just need to wussah and breathe lol because it could be worse.
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  • Kelsey
    VIP September 2020
    Kelsey ·
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    I wish i got a response from my venue coordinator the same day. She has gotten better as time has gotten closer. But when we booked last year (about a year ago) I would go a week or longer without a response. I was irritated by it, but now that it's closer she responds more quickly usually the same day unless it's Friday but I just assume that she has an event that she is working on for the weekend. Give her time.

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  • Sara
    Expert February 2020
    Sara ·
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    Okay. All I had to go on was your post. Around one isn't specific enough to get upset that a person wasn't available. Maybe she was on another call at the time?


    If you posted because you want people to tell you you're right and not overreacting..maybe because you have a bad gut feeling about this place, look for another venue.
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  • L
    Super October 2020
    Leslie ·
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    Mine doesn’t come into work until later in the day since she ends up working nights to much.

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  • Andrea
    Super May 2020
    Andrea ·
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    I think unfortunately you’re going to be in for a shock when you start to deal with more vendors. Communication was huge for me and did not sign contracts with any vendors that I couldn’t get ahold of within 24-36 hours. 8 is completely unrealistic. People have days off, busy schedules, don’t check their emails every hour etc etc, there a very few people that will be able to respond to your every email in less than 8 hours every single time.
    I would set some more realistic expectations
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  • Vicky
    VIP January 2020
    Vicky ·
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    After she suggested around 1 pm, did you confirm and say that you would call her at 1?

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